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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
377 Reviews

377 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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June 25, 2023

No issues always great communication. Fair price and no surprise. Colonial west I recommend thanks for being great More

by Mike
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
June 25, 2023

Great service every time I service my car! Needed an oil change and front brake pads/rotors replaced. Work was performed efficiently at a very reasonable cost. More

by Jax2031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
June 18, 2023

I had a issue with my vehicle. When I brought it to them they were able to find the problem and fix it correctly. More

by fitzy512005
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2023

Thanks for another good service appointment. Thank you Shelley again everyone is really great. I do recommend More

by Sarsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
June 08, 2023

Came in for some service on my Silverado. Was taken care of immediately and contacted every step of the way. Thank you Colonial! More

by Kartori64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2023

Great crew! At Averill House Vineyard time is of the essence and they understand completely! More

by Averill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
June 05, 2023

If you're looking for a dealership that really cares about their clients, this is it. Been doing business with Colonial West since 2001 and have never been disappointed. More

by claudem0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2023

I sent it in for a issue with my radio and after the third time there the issue has been still happening. This has been a huge inconvenience for me and my family More

by fitzy512005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacqueline Quinlan
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023

Had an issue with a punctured tire that would not hold air, Service Dept took my vehicle in right away and fixed my tire without delay. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley Dupre
May 31, 2023

Great customer service! I called in the morning to schedule an appointment and Shelly got me in the same day. More

by Jax2031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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