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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
816 Reviews

816 Reviews of Colonial Volkswagen of Medford - Service Center

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December 16, 2024

It wad a pleasure working with Colonial VW. They were efficient and quick which I appreciate and helped me surprise my wife with the new ID Buzz and worked with me to have it all done on a fast More

by ldamico3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Jarvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We hope that your wife will enjoy her new vehicle and we look forward to working with you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 14, 2024

The service department is always so helpful. Dan Schwartz especially is great and very professional More

by jadenisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Swartz
Dec 15, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that Dan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 13, 2024

The Service Team always makes sure that my car is fixed and that I am satisfied with the repairs performed! More

by C Laverty
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember my service coordinator
Dec 15, 2024 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 12, 2024

Akways a great experience having my car serviced here. I really like the video the techs use to tell us about our vehicle. Seeing is believing as the expression goes. I didn't think I needed tires that ba More

by JCONROY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Swartz
Dec 13, 2024 -

Colonial Volkswagen of Medford responded

Thank you! Frank and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 09, 2024

Great friendly reliable service. I have bought, leased and gotten cars services here always dependable and available. More

by KERRIMARIESHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Colonial Volkswagen of Medford responded

Hi Kerri: Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 08, 2024

Great service. Amicables. Great explainers. Even helped with a nail in my wheel for free. More

by jgrg1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
Dec 09, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 05, 2024

The service was quick and professional. The vehicle was clean. Tires were installed and well balanced. More

by liye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 05, 2024

Frank in service is always a great help. Fast, attentive, quality work. We're lucky to have Colonial VW in our area. More

by michael.giunta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much, Michael, for your excellent review! We are so glad that Frank had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 03, 2024

Al in service was very nice and kind and handled my issue with my wife’s vehicle. More

by NPESIRIDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
Dec 03, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 22, 2024

Although my car proved to be problematic, everyone was professional and very patient. Frank, Frank D. and Alphonse were absolutely wonderful and did a great job! Many thanks to all... More

by PALORR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
Nov 25, 2024 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com