Colonial Volkswagen of Medford - Service Center

Chris has always been always helpful and responsive. He explains everything and makes sure customer concerns are addressed. He explains everything and makes sure customer concerns are addressed. More

I've been a client of the service department at Colonial VW of Medford for 20 years. They cared for my 2002 Passat until I replaced it with a 2020 Tiguan. And I chose to buy a VW in 2020 because I wanted to VW of Medford for 20 years. They cared for my 2002 Passat until I replaced it with a 2020 Tiguan. And I chose to buy a VW in 2020 because I wanted to continue working with Colonial VW of Medford. I can't say anything about Frank, specifically, I don't think I've ever met him, but by and large the staff are competent, efficient, courteous and as far as I can tell honest. More

Excellent customer service. The only complaint I would make is the pricing of the tires that were replaced during my last servicing. Because of the high price I dont inten The only complaint I would make is the pricing of the tires that were replaced during my last servicing. Because of the high price I dont intend to return to Colonial VW in Medford, MA More

Frank was wonderful and broke down the cost for me so I understood what was being done. understood what was being done. More

VW Medford has always been helpful without being condescending to someone who doesn't know much about vehicles, a plus in my book condescending to someone who doesn't know much about vehicles, a plus in my book More

Frank is great with communicate and keep me up to date with the process. He provided all information need for me in order to solve my car issue. with the process. He provided all information need for me in order to solve my car issue. More

The team is professional honest and got the job done and now my car is running perfectly. Highly recommend for anyone who has a Volkswagen to use Colonial in Medford. now my car is running perfectly. Highly recommend for anyone who has a Volkswagen to use Colonial in Medford. More

Dan is fantastic! He was very responsive, kept me updated and secured me a ride back to the dealer ship. Great experience! He was very responsive, kept me updated and secured me a ride back to the dealer ship. Great experience! More

My association with Colonial VW has been excellent, efficient, and reliable, accommodating to my auto warranty company. efficient, and reliable, accommodating to my auto warranty company. More

The entire process of establishing ourselves as new customers and getting plugged into a terrific service experience was seamless! Lydia and Dan are true Ambassadors for Colonial and the Volkswagen bra customers and getting plugged into a terrific service experience was seamless! Lydia and Dan are true Ambassadors for Colonial and the Volkswagen brand! We can’t thank either of them enough for going out of their way to make us feel like valued clients and keeping us informed every step of the way with our service call! I recommend them with the highest possible endorsement! More