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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
816 Reviews
Call Service Center (781) 475-5200

816 Reviews of Colonial Volkswagen of Medford - Service Center

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February 08, 2025

The employee was very attentive and professional He answered me all the questions about my car service and ordered me the parts I need More

by herrra8524900@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 07, 2025

Fantastic service with thoughtful and knowledgeable staff. Fast and honest servicing of my vehicle. They treat you fairly both in the showroom and service area. More

by Juno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 28, 2025

Very pleased with the service provided. Staff were very nice and responsive. Glad I bought my VW there. More

by lakmtk
Recommend Dealer
Yes
Employees Worked With
Al
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Jan 28, 2025 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 27, 2025

One of the worst dealerships I’ve visited in a while. I went in for a scheduled service and was asked if I needed any additional assistance. I requested a recall service for my iD4, which has an ongoing More

by howhow_david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al
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Jan 30, 2025 -

Colonial Volkswagen of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 26, 2025

Excellent and fast service at the Volkswagen station. Competent and polite mechanics. Thank you very much. More

by YURIY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2025 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 24, 2025

Dan was very helpful, competent and friendly. He was efficient and didn't keep me waiting a long time. More

by DILERNIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jan 24, 2025 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 23, 2025

Easy drop off and pick up and work done timely as well as professionally completed! More

by billchase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Bill. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 22, 2025

Service team is the best at VW Medford! Very helpful, super kind, sort out everything quickly. Always give your car a rinse too. More

by 14lk34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malachi
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Jan 22, 2025 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 21, 2025

Al was professional, efficient, and effective in my service visit. Always seamless at Colonial VW of Medford. More

by harbahboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Levesque
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Jan 22, 2025 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear that Al and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 21, 2025

I called to make an appointment for airbag recall. When I got there I was told that they had no airbags in stock and I had to reschedule. They should have told me about it when I made the appointment. More

by UMBC8
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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