Colonial Ford of Plymouth

The service was excellent, reasonably priced, and a pleasant environment to work while the car was being serviced. pleasant environment to work while the car was being serviced. More

When they rotated my tires they over-torqued the lug nuts, spline drive type, massively, unbeknownst to me. When a well known tire shop in the area attempted to remove the wheels to check on an imbala nuts, spline drive type, massively, unbeknownst to me. When a well known tire shop in the area attempted to remove the wheels to check on an imbalance issue one nut broke and another twisted, but did not break. The remainder we left alone. I called Colonial and asked talk to the service manager, Jon Rydings, and was told he wouldn't be in until Monday, so I used the email feature of their website to leave a message. I received a text from Molly who said she would speak to him and that he would get back to me shortly. By the end of the day, I texted Molly to let her know that I had still heard nothing. She reiterated that she had made the team aware and that someone would call me shortly. I never heard anything. Since I've only been a service customer there for 20 years, I guess I'm not even entitled to the common courtesy of a reply. More

Brought my car in for recall work all done same day. Great dealership. Been a customer since 2012 Great dealership. Been a customer since 2012 More

Came in close to close, worked to get a deal done. Clear communication as car was prepared. No xx and good atmosphere. The Brendan's were both professional and executed what they said when they said t Clear communication as car was prepared. No xx and good atmosphere. The Brendan's were both professional and executed what they said when they said they would do it. All in all it was a pretty painless experience. More

Anthony was friendly, courteous and kind. The service was thorough and fast…couldn’t believe I was in and out in less than an hour! We just moved to the area and happily found our new Ford h The service was thorough and fast…couldn’t believe I was in and out in less than an hour! We just moved to the area and happily found our new Ford home! More

The sales experience at Colonial Ford was amazing. Brendan was informative, stayed on top of the process and was super helpful as well as friendly. I absolutely love my new Ford Maverick XLT in Azure Brendan was informative, stayed on top of the process and was super helpful as well as friendly. I absolutely love my new Ford Maverick XLT in Azure Blue and greatful for all Brendan's help. More

Everyone was quick and thorough, courteous and the communication between finance and service and sales were on point communication between finance and service and sales were on point More

Purchased a beautiful, slightly used 2024 GMC Denali Ultimate 2500HD. Vito Umbro was great to deal with, very understanding and at no point applied any pressure. Truck was priced very reasonably. I have Ultimate 2500HD. Vito Umbro was great to deal with, very understanding and at no point applied any pressure. Truck was priced very reasonably. I have full confidence in Colonial Ford and it is reassuring knowing that if issues arise, they will do right by their customers. More

The salesman Tyler and business advisor Brenden were great to work with. Right now there's a big issue with the dump truck thats not being dealt with by anyone, causing anxiety and frustration. Stay t great to work with. Right now there's a big issue with the dump truck thats not being dealt with by anyone, causing anxiety and frustration. Stay tuned More

Anthony in service is amazing. Dylan in sales fell short. He even hung up on me. He was talking over me instead of listening to my concerns. It took over two weeks for me to ac Dylan in sales fell short. He even hung up on me. He was talking over me instead of listening to my concerns. It took over two weeks for me to actually get the registration and financing paperwork from them. My vehicle was delivered dirty. I was told it would be detailed but it was not. Anthony in service addressed it for me. Another salesman helped me get my paperwork from one of the managers. The showroom and facility are beautiful. Dylan was great during the negotiating price process but lacked the follow up needed. More