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Colonial Ford of Marlboro

Marlboro, MA

4.8
1,239 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
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428 Maple St

Marlboro, MA

01752

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Showing 1,239 reviews

December 27, 2022

A liar. Caught his lies after calling ford to verify what he said to me. More

by proconinv
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Robert Pemberton
Dec 28, 2022 -

Colonial Ford of Marlboro responded

Sir Rob has been with me for 5 years, and in no way would I label him a lier. He called you and tried to explain because the lease was not done through us, we are not obligated to go through all the paperwork without making a profit. I'm sure you have been told the same from other dealers. Herb Chambers was the selling dealer and they will make 500.00 doing it which is what Ford recommends. This review is unnecessary and not fair to one of my best and most honest employees I've ever worked with over my long career. If I could clone him I would.

Feb 04, 2023 -

proconinv responded

Folks I have been traveling and never had a chance to respond to the above explanation on 12/27 & 12/28/22. Rob never called me, and he knows that. Ford doesn't recommend "profit" fees on lease buy-back transactions nor does any Auto manufacturer. Indeed, Herb Chambers sold the car to me at a residual value of $12,099.60. A copy of the lease-buy-back information Rob gave me totaled $16,898.41--a mark-up of $4,798.81. Speaking of slander, I would like to see Rob in front of any court of law explain how he got the additional mark-up amount. Thanks.

December 27, 2022

GreT service as always. Phil in customer service does a terrific job and is very knowledgeable! More

by Robert Hetzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2022

My EDGE Sport was in for a recall. Recall was done plus some minor fixes at no cost. That is very nice, thank you. More

by beartje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Chandler
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2022

I would definitely purchase another vehicle from mark and his team! They made the process painless and easy! More

by legacylandscape
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Babineau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert pemberton
Dec 16, 2022 -

Colonial Ford of Marlboro responded

We hope you enjoy your vehicle and appreciate your business!!

December 16, 2022

My newly purchased has a transmission problem . Somebody was supposed to call me but nothing ? More

by pog33
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Ackerman
December 12, 2022

Always a good experience. Bob and his crew are very professional and easy to work with. Everything is always done right the first time. I highly recommend. More

by mlc3264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzanne Vantre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Colonial Ford of Marlboro responded

Thank you for your business! Have a great holiday season!

December 09, 2022

Bob and his crew are always easy and fun to deal with. Kudos to management aslo as they have recently painted the place (well overdue). They have also redecorated the waiting area. More

by Mel78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Colonial Ford of Marlboro responded

Thank you so much, the kind words are very appreciated

December 05, 2022

Always great service, done quickly at a good price. Always helpful no matter the problem. More

by Fleetbuyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Kallenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Colonial Ford of Marlboro responded

Thank you for your continued business!

December 05, 2022

Silvio was amazing. I called him about needing to turn in my lease. I wanted to try a new suv. He found a beautiful Edge for me quickly. He also made it very easy for me More

by dbdunn1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Silvio Ruisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Colonial Ford of Marlboro responded

He was happy to help and we appreciate your business!

December 02, 2022

The woman at the middle desk (I am sorry I forgot her name) was very nice. She went out of her way to make me feel comfortable. More

by Javid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Colonial Ford of Marlboro responded

We are happy to hear that and appreciate your business!

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