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Colonial Ford of Marlboro
Marlboro, MA
1,238 Reviews
Welcome to the All New Colonial Ford of Marlboro. We are proud to be a member of the Colonial Automotive Group which has been proudly serving eastern Massachusetts since 1992. The Colonial Automotive Group takes great pride in providing exception customer service, before, during and after the sale. We have the best selection, best service, best prices and best reputation. Yes, you can have it all at Colonial!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,238 reviews
August 22, 2023
I came to them for 4 issues with my car. 2 of them they fixed. My drivers seat (which first, they ordered the wrong side and then after that, they needed another part for it, so, I had a r 2 of them they fixed. My drivers seat (which first, they ordered the wrong side and then after that, they needed another part for it, so, I had a rental for over a week and a half) and A wheel bearing, which they fixed. The other issue, was an irritating noise inside the cabin, from the dash area, which first, they say, there was no noise after a test drive. Second time, I brought it back, they said, the noise is coming from a semi loose rear view mirror casing (which may be a tiny noise, in the cabin, but, not all the noise) but, the other noise which is more irritating, is now louder than ever, after the wheel bearing was fixed. I am not sure, if that has anything to do with it. The wheel bearing noise was gone, but, shortly after, I was driving, a week or so, the noises in the cabin, became, even louder, so... I decided to take it to my local mechanic, which they won't look at until next week. They do have friendly and kind staff, for the record. Lastly, my other issue, that wasn't fixed is, when I put on my lights at night, the dash lights go dim, I told them this, they say this normal, although some times at night with the headlights on, and it is very dark outside, the dash board lights are bright as normal, and then, while driving, or I hit a bump, while driving, they go very dim. I did have an electrical problem in the past, that turned on my check engine light, which they fixed. But, after that, I think, this is when my headlights, started, usually going dim, when I am driving at night. So, I am not sure, what is up with the head lights at night? More
by DELTORODESIGNS
Verified Customer
August 19, 2023
Always great service. Very accommodating. Nice waiting room. Would definitely recommend this service department to anyone. Very accommodating. Nice waiting room. Would definitely recommend this service department to anyone. More
by MYKER04
Employees Worked With
Other Employees :
Ryan Ackerman
August 16, 2023
Absolutely the worst customer service out of any dealership I have ever been to. Their service technicians are incompetent and should really think about their future in the industry they are in. dealership I have ever been to. Their service technicians are incompetent and should really think about their future in the industry they are in. More
by ledwell0823
August 14, 2023
Excellent service and communication. We kept getting error messages that would come and go. The service department was able to test the battery a few times and clear the main computer. W We kept getting error messages that would come and go. The service department was able to test the battery a few times and clear the main computer. We haven’t had an issue since and the car was in and out in a few hours. Great service, and will plan to use them moving forward for our services. Thank you. More
by BRANDI
Employees Worked With
August 12, 2023
Done quickly despite a tornado warning and torrential rain. Or because of. One of the two. rain. Or because of. One of the two. More
by tullycoins
Employees Worked With
August 11, 2023
Everything was great. Staff was pleasant professional. Enjoy your free coffee in the lounge. In Wi-Fi. Staff was pleasant professional. Enjoy your free coffee in the lounge. In Wi-Fi. More
by leftside117
August 10, 2023
Very understanding and polite was convinced he actually cared and was concerned about the issues with the car cared and was concerned about the issues with the car More
by mmate68
August 10, 2023
- Mark (GM) called me back and very understanding. Really appreciate for his call back. He assured me other customers won't get the bad experience we received. Thank you again for the call back. Really appreciate for his call back. He assured me other customers won't get the bad experience we received. Thank you again for the call back. More
by UDDIN.1960
Employees Worked With
Mark , Ryan Ackerman
August 08, 2023
Ryan and Silvio were both great! It was very busy the Saturday I was there but they took care of me with no issues in a surprisingly short amount of time! It was very busy the Saturday I was there but they took care of me with no issues in a surprisingly short amount of time! More
by Shanaq2004
