Colonial Ford of Marlboro

Loved that they were very understanding and helpful to my situation. Were able to get me out of the shop within decent time. situation. Were able to get me out of the shop within decent time. More

I received flawless service from both Everton and John. They listened to what I wanted and needed and delivered immediately. They provided a customer experience that you thought didn’t exist anymore, and I They listened to what I wanted and needed and delivered immediately. They provided a customer experience that you thought didn’t exist anymore, and I’m happy to keep giving them my business. More

The Service Department is always polite, professional, and very helpful. I brought my 2025 Escape in for a routine oil change and annual inspection. Phil exceeded my expectations, as did the entire team t and very helpful. I brought my 2025 Escape in for a routine oil change and annual inspection. Phil exceeded my expectations, as did the entire team the worked on my car. The whole process was easy. I highly recommend Colonial Ford of Marlborough (in Massachusetts) for all your needs. More

They are very friendly and professional. I had some issues with the vehicle I purchased and they fixed the issues and made sure I got into a vehicle that was 100%. I highly recommend the dea I had some issues with the vehicle I purchased and they fixed the issues and made sure I got into a vehicle that was 100%. I highly recommend the dealership for anyone looking to get into a new vehicle. More

When I had an unexpected problem, they dealt with it in a timely fashion so the car was operable. I have a follow-up appointment to deal with the source of the problem. timely fashion so the car was operable. I have a follow-up appointment to deal with the source of the problem. More

Colonial Ford Service is very competent and professional. Sue is knowledgeable and professional. Always a good experience. Sue is knowledgeable and professional. Always a good experience. More

This is the third vehicle that I purchased from Colonial Ford, and the third time working with Silvio, as well. The sales process was smooth and the pricing was fair. Keith helped with the delivery and wa Ford, and the third time working with Silvio, as well. The sales process was smooth and the pricing was fair. Keith helped with the delivery and was very helpful. I am a long time Colonial customer having used the Service Dept run by Bob Chandler for years. I highly recommend. More

I called Paula and left a message knowing the email from Element shows the vehicle has been ready for over a week. I did not get a call back all morning and knowing I had a small window to get a ride I went Element shows the vehicle has been ready for over a week. I did not get a call back all morning and knowing I had a small window to get a ride I went a picked it up that afternoon. I got nothing but a rude attitude from Paula. She was letting me know why I did not wait to get a call back and how busy she was that day and that I should have waited till I heard back from her. She also told me that I am going to get the vehicle the way it was. I had no idea on what she was talking about. It was full of snow with dealer writing all over the windows. I was just going on what element had told me that it was ready. This was not cool. More

Everton Gomes was polite and courteous during the entire process, I would enjoy buying another vehicle off him, when the time comes. process, I would enjoy buying another vehicle off him, when the time comes. More

The service writers are doing their best BUT, after one week (I know two major holidays) car is not fixed. I am very concerned about the cost of this repair that they are unable to find. It was "fixed" a week (I know two major holidays) car is not fixed. I am very concerned about the cost of this repair that they are unable to find. It was "fixed" already for $400 - only to break down again immediately. Communication could be better. More