College Station Ford

Down and Out from NC and Found a Dealership in Texas Thank you so very much for the kind, professional, and caring manner in which I was treated today. Away from my home in NC it was with dread and worry Thank you so very much for the kind, professional, and caring manner in which I was treated today. Away from my home in NC it was with dread and worry that I called to explain the issue with sounds on the right hand side of my Escape when turning. Jerry, the service manager responded with an affirmative attitude to bring the car in and he would check on the issues. Quickly and thoroughly an assessment was made!! The issue a small one with much noise and was resolved. SOON, my sister and I were happily sent on our way. THANK YOU for taking the time and care to make my drive home easier. If I lived in Texas my 4th Escape would be purchased from College Ford and serviced by your department - as you have gained a VERY satisfied customer. The whole service department to include Cindy, David, Jerry worked as a team to resolve and issue that had me afraid to return home, dreading the cost of the repairs, and worried about where to stay. College Ford's Service Department on March 12th 2016 took time to alleviate my fears and remove the worry with respect to the 20 hour drive back to NC. I do wish more service departments would remember the fear that many of us face with car issues that seem overwhelming when one is traveling. It would have been so easy to take advantage of me and instead I was respected and received excellent assessment and information. More

service Jerry Buck helped me with a smile. Great experience and positive results. Will look for him next time I go. Thank you Ford for having such proficie Jerry Buck helped me with a smile. Great experience and positive results. Will look for him next time I go. Thank you Ford for having such proficient employees. More

Great Employee I would like to express gratitude for the professionalism in which your Service Manager, Mr. Jerry Buck exhibited. He has met all needs that were a c I would like to express gratitude for the professionalism in which your Service Manager, Mr. Jerry Buck exhibited. He has met all needs that were a concern and was very helpful and supportive. He is an asset to your company and I look forward to the same response and services during any future service needs. More

Great Service I want to thank Jerry Buck for the excellent service he provided me today. I had a squeak and we rode around until we got the problem solved. Very I want to thank Jerry Buck for the excellent service he provided me today. I had a squeak and we rode around until we got the problem solved. Very friendly and helpful, Thanks again for helping me and your patience for correcting the problem. More

Wrong Price Advertising Wrong price, feels like a marketing gimmick. I was searching their inventory on their website and found a great deal. I did the Live Chat on the websi Wrong price, feels like a marketing gimmick. I was searching their inventory on their website and found a great deal. I did the Live Chat on the website to see if the truck was still available to be told it was as long as there was not a pending sale on it. I drove up the next morning to buy the truck only to be informed that the price was wrong. I was told this has happened in the past. It felt like a marketing gimmick to get customers in. Very dissatisfied! More

WILL ROB YOU BLIND Went in for a regular oil change and tire rotation. The lady at the counter was very nice and helped me set everything up . She said it would be awhil Went in for a regular oil change and tire rotation. The lady at the counter was very nice and helped me set everything up . She said it would be awhile so i called my friend to pick me up because i didnt want to wait. So 3 hrs go by and i get a call saying we really need to talk about your car. She said my waterpump was leaking, i was like ok it happens the car is almost 10 years old how much am i looking at. Thatll be 812.00 i was shocked i refused the service and went to a different mechanic immediately. Water pump ......No LEAK. Now if i was well off and i had droped my car off and they told me that i would be like ok and not even think twice about it and i had daddys cedit card. i know my waterpump cost around 95 so where does 600 plus come from . i know labor and coolant but 800 dollars worth? NO NO NO NO More

Great experience Can't thank CINDY Parker enough for her help yesterday in the service department. As a fully commissioned sales rep time out of my car is stressful. C Can't thank CINDY Parker enough for her help yesterday in the service department. As a fully commissioned sales rep time out of my car is stressful. CINDY was cognizent of this and made sure my car was taken care of quickly so I could get back on the road. Appreciate the fact that she took the time to listen More

Worst sales and service center This is, by far, the worst service center I've ever had to deal with. The customer service in sales is also non-existent. I purchased a brand new truc This is, by far, the worst service center I've ever had to deal with. The customer service in sales is also non-existent. I purchased a brand new truck and the salesman said he would follow up with me but I never heard from him after the purchase. They don't even put your license plates on anymore. I discovered that the volume/tuner knobs don't work and trying to get it checked out in service has become the biggest PITA I've ever experienced. They wanted me to leave it during the week and take a shuttle to and from work, but I told him I can't do that and he acted like he was offended. I shouldn't have to be inconvenienced when I purchased a $50,000 vehicle!! I dropped it off 2 weeks later because the old man told me to come in and get there as early as possible, so on the next available Saturday I walked in at 7:50 am and they said they didn't have an appt for me. Talk about livid! They almost turned me away until the guy running service said he remembered me coming in before and said it wouldn't be a problem. That guy is the only one who gives a rat's behind about anything over there. I have yet to receive a call that it's ready to be picked up, and I'm sure this saga is not over. This is the last time I will purchase a vehicle from this Ford. Not to mention I've bought 3 cars from them in the past 3 years. Every time my husband has a problem with his 1 year old mustang, it's conveniently not covered under warranty. I've never been treated this way by any other car dealership and I've purchased many vehicles from many different dealerships. Stay away from this place at all costs! More

Nice friendly people who will smile while stealing you blind I'd strongly recommend checking out dealerships in larger cities as this dealership marks-up vehicles far above average what other dealerships will ch I'd strongly recommend checking out dealerships in larger cities as this dealership marks-up vehicles far above average what other dealerships will charge. I do not like being taken advantage of. More

Extremely Rude The sales were extremely rude. Tried to rip off real hard by providing false information about promotional offers. The direct manager is also extremel The sales were extremely rude. Tried to rip off real hard by providing false information about promotional offers. The direct manager is also extremely unfriendly. The whole process is taking forever, it took them even for pulling out simple vehicle information. It is the worst experience I have ever had. Never want to go back to that place. More