College Station Ford

Poor Communication/Misleading Purchased a certified pre-owned Ford Fusion from Tomball Ford (same owners) a little under two years ago. Great experience buying the car. Took my car Purchased a certified pre-owned Ford Fusion from Tomball Ford (same owners) a little under two years ago. Great experience buying the car. Took my car into College Station Ford for a wheel bearing replacement (41k miles) on a Tuesday at 8:00am. I was told that they would start working on the car that day. Received a phone call at 4:00 saying they are just now taking it for a test drive and that he would call me back when they got back. Long story short, they had to order parts and didnt start working on it again till Wednesday around 4:00 I assume because I got another call saying they need to order more parts and that it wouldn't be ready for another day. If the items were not covered under warranty, I would by no means ever take my car back to College Station Ford due to poor service and being misleading. I would of rather paid $300 to have it repaired by a local shop same day, than have a dealer take 3 days. customer service representative is a very nice guy, but the service was pretty terrible. More

Ignition Problem I needed some help with my MKX. It would not accept the fact that I had a key in hand, saying "No key detected." Used my other key; same problem. I needed some help with my MKX. It would not accept the fact that I had a key in hand, saying "No key detected." Used my other key; same problem. I called your service department and spoke with John Green, one of the most pleasant persons I have ever encountered in a service department anywhere. He told me what to do to start my car. I will be bringing my car into your facility in a few days to have it inspected and to have my keys fixed. Kudos to John Green. More

had a BCM module problem . had a BCM problem they helped me fix it in a fast and easy manner. Joe Chavez in service can help you fix your car as well. had a BCM problem they helped me fix it in a fast and easy manner. Joe Chavez in service can help you fix your car as well. More

New Truck Purchase STEVEN WILEY was very helpful and respectful to my wife Lily and me from the moment we shook hands with him until the time we drove the vehicle off th STEVEN WILEY was very helpful and respectful to my wife Lily and me from the moment we shook hands with him until the time we drove the vehicle off the sales lot. Steven reminded me before, during and after this sale, that he is a "full service" salesman. He reminded me if I needed anything; he is just a phone call away. He also said he would come to my home to personally instruct me on how to use the backup assist feature on my new truck. This has been an uplifting experience for the both of us to purchase this new vehicle, and we will most definitely recommend Steven Wiley to anyone looking to purchase a new vehicle. We got the deal we wanted, the truck we wanted, and the respectful service we appreciated. Thank you! Leonard & Lily Muesse More

Best experience buying a car I purchased a new vehicle on October 5, 2016 at College Station Ford and saless associate James Souter went above and beyond to get me into a new vehi I purchased a new vehicle on October 5, 2016 at College Station Ford and saless associate James Souter went above and beyond to get me into a new vehicle. Mr. Souter was extremely pleasant and courteous. I was very impressed with the customer service and friendliness of everyone at College Station Ford. I highly recommend anyone looking to purchase a vehicle to stop by College Station Ford. More

Positive dealership experience! I drove 4.5 hours to purchase a car from College Station Ford and I'm glad I did. The used car I purchased developed a problem a week after the purcha I drove 4.5 hours to purchase a car from College Station Ford and I'm glad I did. The used car I purchased developed a problem a week after the purchase and their manager, David Levine, paid to have it repaired at a dealer of the brand. It was an expensive repair. Thanks for stepping up to the plate and doing the right thing. More

Misrepresented I live 4 hours from Bryan and contacted the saleman by phone, we agreed on a price and the salesman confirmed there were no add-on or upsell costs, bu I live 4 hours from Bryan and contacted the saleman by phone, we agreed on a price and the salesman confirmed there were no add-on or upsell costs, but failed to send a total or itemized cost. The night before driving to Bryan is when I learned they added about $900 to the price, so I did not buy the car. They were not professional, failed to call as promised, and misrepresented the facts. More

Borderline Fraudulent Grossly overpriced: got quoted over $500 to replaced a faulty door latch. My car is fairly new and two door latches have already failed. Additionally Grossly overpriced: got quoted over $500 to replaced a faulty door latch. My car is fairly new and two door latches have already failed. Additionally everytime there is a recall and I want to take my car, there is a couple of week wait time. However, if I call for another repair, somehow there is never a wait. More

Horrible Manegement and Sales team employees Ended getting a oil change for free and free filter on CSF . Manegement calls me 3 days later saying I need to pay them because they made a mistake an Ended getting a oil change for free and free filter on CSF . Manegement calls me 3 days later saying I need to pay them because they made a mistake and we're very rude and unprofessional, they tried to belittle me!! More

Great service Went in for a few repairs including eng problems . All repairs and service was great ..dealer even got my eng repairs covered under warranty .. Servic Went in for a few repairs including eng problems . All repairs and service was great ..dealer even got my eng repairs covered under warranty .. Service was excellent.. More