College Station Ford

HORRIBLE service department. My 2022 Explorer had a recall that they hemmed and hawed over, stallingfor months to get it in to fix it. When I asked them about it they were rud My 2022 Explorer had a recall that they hemmed and hawed over, stallingfor months to get it in to fix it. When I asked them about it they were rude and condescending, I'm not sure if that's because I'm female, or if they are that way with everyone. They told me it would take 2 days for them to look under my car and see if I even needed the repair (hello, it's a FORD RECALL), then I would have to schedule an additional 2 days for the repair. And no, they do not offer a loaner. The whole time the service rep (Tim?) spoke with such disdain, and seemed irritated that I wasn't buying that it would take so long. So I called around and Henson in Madisonville said they would be happy to fix it. The service manager even gave me his personal cell number so we could stay in touch. When we got there he just slid under the car on his back to make sure we needed the repair. It took him 20 seconds, not 2 days. Our buying experience was not horrible, although they would give no discount or price cut whatsoever. However, the Service Dept is a real deal breaker. They are awful. I won't buy another car in this town, because the same man owns almost all the local car dealerships. If he lets CS Ford be run this way, I'm sure his other ones are too. And they don't even give you a complimentary car wash! I wish there was an option for negative stars. More

I already had financing and had chosen a F150 at their advertised price, but when I got there they raised the price $10,000 over what it should have been with TTL already figured in saying it was because advertised price, but when I got there they raised the price $10,000 over what it should have been with TTL already figured in saying it was because I wouldn't let them finance. Offered $100 trade in for my old truck. They aren't to be trusted. They will rob you. More

I tried to deal here on a new F150 . I am an experienced buyer and was once a sales person. The salesman did not listen to one word I said. I said " I want to buy a truck this winter I am an experienced buyer and was once a sales person. The salesman did not listen to one word I said. I said " I want to buy a truck this winter and he said "I'm gonna sell you a truck today" He then proceeded to stalk me by finding phone numbers I didn't give him. Excellent way to not sell cars. I am going elsewhere. More

This is a horrible place to take your Lincoln for recalls -They can’t handle it —-took over 3 weeks for service —-Besides over 3 weeks for service tryed to sell me on a package of over $1,600 I didn’t need -They can’t handle it —-took over 3 weeks for service —-Besides over 3 weeks for service tryed to sell me on a package of over $1,600 I didn’t need —Car had no issues —- Ann Ferguson More

Bought my Mach E GTPE from College Station Ford and it could not have gone better or smoother. I ordered the car online in April and throughout the past 6 months Robert Renfro was great and promptly answe could not have gone better or smoother. I ordered the car online in April and throughout the past 6 months Robert Renfro was great and promptly answered my questions throughout the process. When my car arrived this week, the whole process was smooth and quick. I got the trade in value I wanted on my BMW and I was in and out of the dealership in one hour. Most of the time was my wife and the salesman, James Souter going over the car. James was fantastic!! I cannot be more pleased with my experience. I have bought and sold cars for over 40 years and these guys were the best. Thanks More