Cobb County Toyota - Service Center

He was Professional, friendly and knowledgeable. Wasn’t their long and the inside was quiet. Wasn’t their long and the inside was quiet. More

Quick service at a reasonable price. Service representative was courteous and professional, keeping me apprised of the process. Service representative was courteous and professional, keeping me apprised of the process. More

August 8, 2024: Vehicle (15,7xx miles) was taken in for a check engine light. I was told nothing was wrong and they cleared the code. October 7, 2024: Vehicle (18,5xx miles) was taken in for a check engi check engine light. I was told nothing was wrong and they cleared the code. October 7, 2024: Vehicle (18,5xx miles) was taken in for a check engine light. I was told nothing was wrong and they cleared the code. When I pressed to have the issue addressed further. I was told “Toyota corporate makes us jump through a bunch of hoops in order to get paid for warranty work. Bring it back as soon as the light comes back on.” I did not realize it at the time, but this should have been a sign that this dealership is shady. November 15, 2024: Vehicle (19,7xx miles) was taken in for a check engine light. I was told that it is NOT covered under warranty and I had to pay $1,700 for repair. I was naïve and trusted Toyota to stand behind their vehicle and warranty and they will not. Maybe if Cobb County Toyota would have done more than just clear the code back in August, my repair bill would have been much less. We will never know. Do not trust Cobb County Toyota to service your vehicle. They do not care about helping you. All they care about is taking money from you. More

I continue to drive almost an hour to this dealership because they are always upfront and very detailed. They take the time to discuss my options and are always trying to find me the best product for the because they are always upfront and very detailed. They take the time to discuss my options and are always trying to find me the best product for the best price. More

Jeff is ALWAYS AWESOME! ! Very attentive to all that I request and ensures everything is done correctly! ! Very attentive to all that I request and ensures everything is done correctly! More

Carlos is awesome! ! He's very patient, explains details clearly so they are understood and he doesn't make me feel like I stupid! He is super nice! ! He's very patient, explains details clearly so they are understood and he doesn't make me feel like I stupid! He is super nice! More

Always excellent, friendly, reliable service. Have been coming here for years with zero complaints. Enjoy this department. Have been coming here for years with zero complaints. Enjoy this department. More

When I pulled into the service drive, I expect someone to come up to me...even if it is a porter to put a ticket in the car and point me to a service writer. Instead, I got 4 service writers just staring at come up to me...even if it is a porter to put a ticket in the car and point me to a service writer. Instead, I got 4 service writers just staring at me and pretending to do work. After 8 minutes and 32 seconds, yes I timed it, I was finally greeted by the closest service writer who looked like he could careless I was there. Right then I changed my mind that I was only getting an oil change and after waiting for an extended time for it, I mostly likely will just do it myself next time. Service customer support has really gone down since I started coming to this location. More

I have always loved Cobb County Toyota and most likely will continue to take my vehicle there. However, after having $600 worth of services done on Saturday, my battery completely died, and I had to pay $ will continue to take my vehicle there. However, after having $600 worth of services done on Saturday, my battery completely died, and I had to pay $200 for a tow and $360 for a new battery. I believe this could have been prevented if my battery had been checked during the initial service. It is extremely frustrating. More

I have been coming to this location since 1995. I am always pleased with their services although people I have consulted with at the beginning have retired from work. I am always pleased with their services although people I have consulted with at the beginning have retired from work. More