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Coastal Kia
Wilmington, NC
5,168 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews By Type
Showing 5,168 reviews
November 30, 2018
Friendly and quick service! Great service...friendly staff...comfortable waiting area with wifi access....overall wonderful experience. Thank you guys...Great Job!! I'll see you Great service...friendly staff...comfortable waiting area with wifi access....overall wonderful experience. Thank you guys...Great Job!! I'll see you again,in a few months! More
by M JORDAN
Verified CustomerEmployees Worked With
Bob in Service Dept
November 30, 2018
Servicing My favorite part of the visit was Bob the shuttle driver, he was very pleasant to speak with and so very friendly. Thank you, Dee My favorite part of the visit was Bob the shuttle driver, he was very pleasant to speak with and so very friendly. Thank you, Dee More
by COFFEYED92
Employees Worked With
Bob the shuttle driver.
November 30, 2018
Great Car for a Great Price!!! The staff was very responsive and willing to work with me to find a car that fit my needs and budget. I feel like I got a great deal. The staff was very responsive and willing to work with me to find a car that fit my needs and budget. I feel like I got a great deal. More
by carolinacrazy196
Employees Worked With
Steve Kramer, Brandon Ruiz
November 30, 2018
Recall upgrade I brought my KIA in for a recall issue. The service was easily scheduled and quickly resolved. I was completely satisfied with this entire experience. I brought my KIA in for a recall issue. The service was easily scheduled and quickly resolved. I was completely satisfied with this entire experience. More
by ckcollins
Employees Worked With
Samuel Wiseman
November 30, 2018
Service due to recalls Having just moved to NC, the last thing I needed was an immediate attention recall from.Kia. I found the Coastal Kia dealer and made an online appoint Having just moved to NC, the last thing I needed was an immediate attention recall from.Kia. I found the Coastal Kia dealer and made an online appointment. Once arriving, staff was very friendly and offered me free shuttle service while I waited. Customer service lounge was comfortable with complimentary snacks, drinks, WiFi, TV etc. Not only did they complete the immediate recall service but they researched some past ones and addressed them.as well. Even washed the car for me and pulled it up to the door. Great service. Recommend them to anyone More
by New to NC
Employees Worked With
Sam
November 29, 2018
Yearly Inspection with a Free Car Wash Everyone was friendly, service a was timely and I appreciated the free car wash and complimentary snacks and beverages in the waiting area. Nice deale Everyone was friendly, service a was timely and I appreciated the free car wash and complimentary snacks and beverages in the waiting area. Nice dealership! More
by DOUBLEBISFREE
Employees Worked With
Not sure of name Bob
November 28, 2018
Great Service I had to take my Optima in for a recall fix and the service was quickly completed and everyone I dealt with was nice and professional. I had to take my Optima in for a recall fix and the service was quickly completed and everyone I dealt with was nice and professional. More
by careyadale
Employees Worked With
Bob
November 28, 2018
Recalls The people there are very nice, friendly and do their job. It 's a breath of fresh air! I trust the company and always expect the best from everyone! The people there are very nice, friendly and do their job. It 's a breath of fresh air! I trust the company and always expect the best from everyone! More
by NSTEILER
Employees Worked With
Bob
November 28, 2018
Total Satisfaction Michael M. in finance and Selena in sales were extraordinary. Very knowledgeable and professional. Worked effortlessly with efficiency to provide the Michael M. in finance and Selena in sales were extraordinary. Very knowledgeable and professional. Worked effortlessly with efficiency to provide the best deal ever. Thanks for everything... More
by LISAZEDGE
Employees Worked With
Michael M,Selena
November 28, 2018
Happy Customer I was greeted right away and they took the time to explain what had been done. I highly recommend Kia as a brand and Coastal Kia as your dealer. I was greeted right away and they took the time to explain what had been done. I highly recommend Kia as a brand and Coastal Kia as your dealer. More
by GEORGETTEBONDAREK
Employees Worked With
Bob
