Coastal Kia

Great service, as usual I especially appreciated the fact that our service rep added a coupon to lessen our charges. I always appreciate the speedy service and car wash. I especially appreciated the fact that our service rep added a coupon to lessen our charges. I always appreciate the speedy service and car wash. More

Kicked it up a Notch I have always been satisfied with the service at Kia, but since becoming Coastal Kia, they seem to have kicked it up a notch, with a lot of extra eff I have always been satisfied with the service at Kia, but since becoming Coastal Kia, they seem to have kicked it up a notch, with a lot of extra effort. Keep it up guys, really appreciate it. More

Oil Change, tire rotation, brake inspection Service representative listened to my concerns, and explained the results of the inspection. Also stayed in contact and let me know when my vehicle wa Service representative listened to my concerns, and explained the results of the inspection. Also stayed in contact and let me know when my vehicle was ready for pickup. Courteous and friendly. More

setting up appointment and reaching the service dept. The actual service is ok. Reaching the service department directly is a pain sometimes. The number to call to set up an appointment sends you to a The actual service is ok. Reaching the service department directly is a pain sometimes. The number to call to set up an appointment sends you to a person who either doesn't know how to interact with people or doesn't understand the service appointment system. She could not find any record I had EVER brought the car in for service (I have been there about 5 times in two years), nor could she call up a record of a service one week earlier. So she could not see if my parts (for a recall, and no parts for it?!?) had arrived after the previous service was not successful for the recalls. OK, I like the guys at the service desk, they are competent and friendly. But I didn't get a call that my car was done and so after waiting I tried to call and see if it was done, again the receptionist on the phone didn't know and couldn't get me to a phone that answered. So I took a chance and caught a ride to the dealer, fortunately the car was done. I have had long time excellent service elsewhere for other cars, this doesn't match. I like the Kia Niro I own, and believe that dealer service is the way to go during warranty period, but there is only one Kia dealer in town. And so I will return. More

First time service experience Arrived at the appointment time and the car was taken right away. Expected the service to be an hour but it was completed in 45 minutes. Everyone was Arrived at the appointment time and the car was taken right away. Expected the service to be an hour but it was completed in 45 minutes. Everyone was very nice and the waiting facility was bright and spotless. More

Great service Great. Only issue I was not aware it was going to take as long as it did. Took me on my time appt. and finished as stated Great. Only issue I was not aware it was going to take as long as it did. Took me on my time appt. and finished as stated More

Always a good day Have been having my vehicle serviced here since I bought it in 2013. Sam, at the desk is always helpful, and will also call if he sees specials on ser Have been having my vehicle serviced here since I bought it in 2013. Sam, at the desk is always helpful, and will also call if he sees specials on service coming up that I might be interested. .The shuttle service...Bob...is great, as I drive from Bolivia, and I wait for the car to be done, so so Bob drops me off and picks me up so I can shop while my car is serviced. Very pleasant experience every time, and the service to the car is always tops...they seem to care about getting it right. More