Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Coastal Kia
Wilmington, NC
4,730 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,730 reviews
January 08, 2019
excellent and fast! Customer service was excellent and fast! Everybody was so nice. Nice break room very clean and free snacks. Thinking about getting my next car from th Customer service was excellent and fast! Everybody was so nice. Nice break room very clean and free snacks. Thinking about getting my next car from them. More
by EDBERR5352
Verified CustomerEmployees Worked With
Bob Tomlin
Helpful January 08, 2019
A great day! What a comfortable, waiting area and it didn't take the hour first mentioned by the service manager. TV, WI-FI, beverages and a great place to wait f What a comfortable, waiting area and it didn't take the hour first mentioned by the service manager. TV, WI-FI, beverages and a great place to wait for our car to be serviced. More
by 7TRICKS
Employees Worked With
January 08, 2019
CURTIOSY.... RIDE OR VEHICLE?? Salesman no longer there, took 2 trips in n from N. TOPSAIL TO KIA. for repaire to be completed .. all manufacturer issues. Bought this lovely (NOT) S Salesman no longer there, took 2 trips in n from N. TOPSAIL TO KIA. for repaire to be completed .. all manufacturer issues. Bought this lovely (NOT) SPORTAGE... WHAR WE WERE TOLD WAS NEVER COMPLETED UPON PURCHASE. PROMISED BUT nothing in final documents (our fault) n then no courtesy for customer out of City limits.... Especially with NEW CAR purchase and recall work to be done. Perturbed! Not to mention vehicle WAS NOT detailed as promised. I am upset at local customer service.... Yet offer TV's with a car buy.,. Forget those who have bought and can't go the extra mile when a mother and child are not "within City limits" Miscommunication on both ends ... But they are the pros. Supposed to care for customers and consider their specific needs. More
by Crod123
January 06, 2019
Great! Didn’t wait long at all! I walked around the lot while I waited and prospected my next car lol. The staff was very friendly! Didn’t wait long at all! I walked around the lot while I waited and prospected my next car lol. The staff was very friendly! More
by JTWALL22
Employees Worked With
January 06, 2019
Great the best. They mean to be fair and please Best car buying ever had.everyone knew their stuff and there was not any waste of time. Very reasonable on price . Great safe car. Love it. Best car buying ever had.everyone knew their stuff and there was not any waste of time. Very reasonable on price . Great safe car. Love it. More
by Jeff and donna
Employees Worked With
Tyler very knowageable fair and honest
January 06, 2019
Great Service Third car from Kia. These guys are professionals and always get their job done. I recommend Coastal to anyone looking to get a car at a great price. Third car from Kia. These guys are professionals and always get their job done. I recommend Coastal to anyone looking to get a car at a great price. More
by Alicia D. Jones
Employees Worked With
Chris, Haywood, Sam
January 06, 2019
Always very satisfied with service I took my 2019 Sportage in for my first oil change and safety inspection on Saturday morning and the service writer was very nice and explained to me I took my 2019 Sportage in for my first oil change and safety inspection on Saturday morning and the service writer was very nice and explained to me everything that they would do to car. It was ready for pick up at the time that they said it would be ready. More
by celjclay2
Employees Worked With
Not too sure of his name , but it was the young guy who worked 1/5/19
January 03, 2019
Very happy client Very processional and straight forward. We were we looking for a lease or used Kia Soul. Steve was able to show us the advantages of ownership of a Very processional and straight forward. We were we looking for a lease or used Kia Soul. Steve was able to show us the advantages of ownership of a new car versus our original search. Thanks all More
by Doncsaw
Employees Worked With
Steve Kramer, Michael Mascavage
January 03, 2019
Greatest car buying experience ever!!! The sales people are extremely courteous, a pleasure to work with. You are treated as if you are the most important customer they have. I will gladl The sales people are extremely courteous, a pleasure to work with. You are treated as if you are the most important customer they have. I will gladly recommend my friends and family members to purchase a new or used vehicle from this dealership as I know they will be treated like I was treated. More
by SSKISER
Employees Worked With
Other Employees :
Kelvin Swinson, Chris Ashby and Michael Mascavage
December 31, 2018
Oil Change, tire rotation, brake inspection Service representative listened to my concerns, and explained the results of the inspection. Also stayed in contact and let me know when my vehicle wa Service representative listened to my concerns, and explained the results of the inspection. Also stayed in contact and let me know when my vehicle was ready for pickup. Courteous and friendly. More
by RTEACHEY
Employees Worked With
Service representative
