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Coastal Kia

Wilmington, NC

4.8
4,730 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 4,730 reviews

January 14, 2019

Great Service The service was great and everyone was great. Helpful and courteous. I had an appt and I did not have wait at all. I would highly recommend anyone to More

by TRAFFIC0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm sorry I can't remember one of the gentlemen at service, but one was Bob. Both were wonderful
Jan 21, 2019 -

Coastal Kia responded

Thank you for the five star review and recommendation! It is wonderful to hear you did not have to wait long. We appreciate the awesome review! Thank you from your Coastal Kia Family.

January 14, 2019

Good service, reasonable wait times, friendly staff Staff is always friendly, knowledgeable and they keep you updated on the status of your service / repair. The waiting area has a place to work and plu More

by JNSPLACE02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Jan 21, 2019 -

Coastal Kia responded

Thank you for the five star Coastal Kia service review. We are thrilled you were able to take advantage of our waiting area. We strive to make our clients comfortable during their service visit. Your kind words are greatly appreciated and have been shared with our staff. Thank you for choosing Coastal Kia!

January 13, 2019

Good guys Had an issue but Pat went out of his way to make sure all was good. Would recommend them. Good guys. I appreciate his assistance. My salesman Steve ma More

by surf8899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Soul. We pride ourselves on our A+ BBB rating and 5 star reviews. Pat Koballa has created a culture at Coastal Kia of having our team treat our clients the way we wish to be treated. We appreciate your business and hope you enjoy your new Kia. Please let us know if you need anything. We are here to help.

January 13, 2019

Product improvement software I brought my wife's Sportage in for the software update that listens for noise indicating excessive wear of the connecting rod in the engine. I figur More

by Satisfied1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 21, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. Your kind words have been shared with Bob Tomlin and our entire service team here at Coastal Kia. It was thoughtful of you to mention Bob by name. We appreciate you taking the time to describe your recent service visit. Thank you for choosing Coastal Kia!

January 13, 2019

Great service I went to get an oil change and tire change. Received excellent service and would highly recommend to anyone looking to get their car serviced. More

by eric.twine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob, Steve, Devin
Jan 21, 2019 -

Coastal Kia responded

Thank you for choosing Coastal Kia's service department. We appreciate the five star review. Please let us know if you need anything. We are here to help! Thank you for shopping local. We appreciate your business.

January 13, 2019

Good service! It didn’t a long time for service to my car to be Completed! Waiting area was clean and comfortable! And the attitudes from your employees was good! More

by KENNETHDRAKEFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlim Assistant Service Manager !
Jan 21, 2019 -

Coastal Kia responded

Thank you for the five star review. We are thrilled you didn't have to wait long during your service visit. Thank you for choosing Coastal Kia!

January 13, 2019

Amazing Very knowledgeable and professionalism. Never felt rushed or pressured. Explained the advantages/disadvantages between purchasing and leasing. I will More

by Molly'sSoul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest, Haywood McDonald
Jan 21, 2019 -

Coastal Kia responded

Welcome to the Coastal Kia Family! We appreciate your business. Congratulations on your recent purchase. It was kind of you to recognize our team as " knowledgeable and professional". Your recommendations are greatly appreciated. Thank you!

January 12, 2019

our salemans was STEVE KRAMER Steve was so so helpful. He was very patience. Great help/ He was very knowiedgeable about cars..just loved him. thank you Steve great job . More

by MYRASUE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Jan 12, 2019 -

Coastal Kia responded

Steve Kramer and our entire Coastal Kia team want to thank you for the five star review. It was thoughtful of you to mention Steve by name. Thank you for taking the time to go online and give us such a wonderful review!

January 12, 2019

Great to work with! When you buy a car only every few years, you wanna feel special when you’re at the dealer. Coastal Kia does just that! Well done....😀 More

by djrsully
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
The wonderful Service Desk crew
Jan 12, 2019 -

Coastal Kia responded

Thank you for the wonderful review. It is an amazing feeling for us to hear you say we made you feel special. You are an important part of our rapidly growing Coastal Kia Family. We sincerely appreciate your business!

January 12, 2019

My recall appointment was handled very smoothly. The waiting area is very pleasant with drinks and snacks offered for free. While my recall appointment was in progress I was able to update routine ma More

by SHEROLLAPPALA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Jan 15, 2019 -

Coastal Kia responded

Thank you for the amazing five star review! We are thrilled you found our lounge to be comfortable and accommodating. It was thoughtful of you to go online and give us such a wonderful review. We know there are dozens of service centers locally to choose from. We sincerely appreciate you choosing Coastal Kia!

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