Cloninger Ford of Hickory

I had a great experience at Colinger Ford of Hickory. I traded in my truck for a wonderful Ford Focus. I had a brief encounter with my salesman Eric Smith. Gary Sullivan the GM was amazing as well!!! =) traded in my truck for a wonderful Ford Focus. I had a brief encounter with my salesman Eric Smith. Gary Sullivan the GM was amazing as well!!! =) More

We were looking at the Escape. After a dissatifying We were looking at the Escape. After a dissatifying visit to Terry Moore in the morning - they low-balled us on our trade in and the salesman told We were looking at the Escape. After a dissatifying visit to Terry Moore in the morning - they low-balled us on our trade in and the salesman told me the second row of the Escape did NOT lay down flat; that as far down as it went was when the second row headrest leaned into the back of the front seats. This took the Escape off the table as a vehicle to consider. As it was, we were giving up having 3 rows of seats. I went to another Mfr and had my mind set on another vehicle. But we have been a Ford family for 25+ years. My husband wanted me to check another Ford Dealership - at least to see what the trade-in number would be. When Dave was showing me the features of the Escape, I was surprised to learn that the second row seats DID GO ALL THE WAY DOWN. This put the Escape back on the table as a consideration. I could not believe the salesman @ Terry Moore did not know this AND he was going to lose the sale over it. I told him that was a deal-breaker for us. Dave was knowledgeable and professional. He took the time to show me how the vehicle and features worked. He answered all my questions. He did not drag things out or give me a "hard sell". Dave even let me borrow the Escape I was considering for the afternoon so my husband could see it. Over that time I decided we needed to upgrade to one with a few more features. What a great idea that was to let me borrow the Escape because I kinda had my mind set on just buying the base model - and I am SO glad I got the one with a few more comforts. The dealership gave us a fair number for our trade-in. Everyone there was friendly. I felt valued and respected. I will gladly refer family and friends to Dave and Cloninger Ford. Thank you for a pleasant buying experience. More

Eric Smith did a wonderful job as my sales person, he kept me posted with emails and quick to answer all my questions !If I am ever in the market for another car I will come back to Cloninger Ford. as lo kept me posted with emails and quick to answer all my questions !If I am ever in the market for another car I will come back to Cloninger Ford. as long as you keep helpful sales persons as Eric! More

The best experience I've ever had buying a car. David was not only friendly and caing, but also very knowledgeable. He took the time to answer all my questions and made me feel comfortable in my selection. I not only friendly and caing, but also very knowledgeable. He took the time to answer all my questions and made me feel comfortable in my selection. I love the Escape I purchased and am very glad I chose Cloninger Ford. More

I gave this rating because the staff and service at Cloninger Ford was the best experience I have ever had buying a car. They were very friendly and informitive.I would recommend them to anyone and tha Cloninger Ford was the best experience I have ever had buying a car. They were very friendly and informitive.I would recommend them to anyone and that is a first!! More

Cloninger Ford offered the best rate on a low mileage vehicle with the specs I wanted as well as a good choice of vehicles at affordable rates. I drove from Spartanburg, SC an hour and 30 minutes to see vehicle with the specs I wanted as well as a good choice of vehicles at affordable rates. I drove from Spartanburg, SC an hour and 30 minutes to see the 2007 X3 BMW. From an initial email I received from my website submission, this was a smooth transition all the way through. Phone follow-up the next day had me sitting in the drivers seat test driving my vehicle and driving it home the same day. I arrived and was greeted by some of the friendliest, courteous, most knowledgeable and confident sales persons I had ever met at any dealership. Russell Taylor was assigned to assist me through the whole buying process. His demeanor was pleasant, calm, not stuffy or arrogant, non-threatening or pushy, very professional and his attention to detail was exceptional as well as the cooperation from the full staff there. I clicked and bonded with the team and felt I was treated fairly like a person should be and not as a client just spending money for a vehicle to increase sales. Cloninger Ford has an exceptional team of Sales Associates and I highly recommend doing business with them and will return should I need another vehicle in the future. More

Eric was very pleasant to work with. He had knowledge of the vehicle that was purchased and was able to answer any questions that was asked of him. the vehicle that was purchased and was able to answer any questions that was asked of him. More

I had a great experience with this dealership when buying my car. They had very reasonable prices and were willing to work with me in order to make sure I got the best deal for my car. They were friendly an my car. They had very reasonable prices and were willing to work with me in order to make sure I got the best deal for my car. They were friendly and easy to work with. I highly recommend Cloninger Ford of Hickory! More

We received a letter from the dealership offering to purchase good used cars. We weren't sure what would happen---probably just a run-around. We were greeted warmly and made it clear we were not inte purchase good used cars. We weren't sure what would happen---probably just a run-around. We were greeted warmly and made it clear we were not interested in trading cars. The salesperson was so nice and friendly. Our first offer was too low so we declined but asked for the free oil change. A second offer was made which was still lower than we wanted. After asking for a bit more money, we came to an agreement to sell the car. Our salesperson was wonderful as well as the general manager. After the paperwork was completed, we got the free oil change on our other car as well as a fill-up of the gas tank. I expected to get a few gallons of gas but was surprised to have the car completely filled up. I always have hated buying/trading cars. But this time was so pleasant. I actually feel like we made friends while there. I would definitely recommend this dealership. Good work, Mr Cloninger and we are glad to have this dealership in Hickory. More

Excellent new vehicle purchasing experience; among the best I've ever had. Extremely knowledgable sale associate, with no pressure. I highly recommend Eric Smith and Cloninger Ford! best I've ever had. Extremely knowledgable sale associate, with no pressure. I highly recommend Eric Smith and Cloninger Ford! More