Cloninger Ford of Hickory

Everyone was very nice and helpful at getting us in to car that fit our needs and budget. They worked hard to make our payment affordable . I feel we got a great car and great service. car that fit our needs and budget. They worked hard to make our payment affordable . I feel we got a great car and great service. More

Just stopped in to look at Ford Edge pre-owned vehicles with my wife. Nice selection and good choices. Greeted by friendly sales person and no pressure to buy. After test driving both used and new, we d with my wife. Nice selection and good choices. Greeted by friendly sales person and no pressure to buy. After test driving both used and new, we decided on the purchasing a new crossover Edge because the deal was too good to miss out on. We traded in our van and got good trade-in return. everyone at dealership was very friendly with a relaxed atmosphere. Would recommend them to our friends. Rob & Betty Ford More

No games no gimmicks fair and honest pricing. no hidden charges and bs fees. I drove 850 miles to pick up my new truck and would do it again. charges and bs fees. I drove 850 miles to pick up my new truck and would do it again. More

I had a very good experience at Cloninger Ford buying my new 2013 Gt Mustang .Gave me a fair trade in on my 2002 mustang . Everyone was kind and went out of there way to get me the car i wanted A+++++ deale new 2013 Gt Mustang .Gave me a fair trade in on my 2002 mustang . Everyone was kind and went out of there way to get me the car i wanted A+++++ dealership More

I have purchased a new vehicle from Armstrong Ford every 3 years for the past 15 years. So when I came by to get another new vehicle, I was surprised to see that the dealership had changed hands and ALL of 3 years for the past 15 years. So when I came by to get another new vehicle, I was surprised to see that the dealership had changed hands and ALL of the people I knew had been replaced. A very nice salesperson, Eric, met me on the lot and told me that my prior saleperson was no longer at the dealership. I had Eric assist me in the sales process. When we got inside and began the dealings, Eric was very nice and polite. I believe that he asked me for more information than what he really needed to get figures, but I obliged him and gave him what he asked for. Then, he came back with a paper that had the selling price, down payment, trade price and monthly payments. I told Eric that I had title in hand and would pay cash difference. He told me then what the difference would be to trade. That was WAY OFF the mark. Prior to coming to the dealership, I had already been to my bank which gave me both the trade and retail values for my car according to Nada and Black Book. I also had already visited Kelly Blue Book, Edmunds.com and whatismycarworth.com. Between 5 different sources, I had a good idea of value. Cloninger was $2100 off the trade value on average! So, Eric had his sales manager come talk with me. His name was Sean. Sean was very rude, arrogant, and talked down to me the entire time. He got confrontational and basically try to tell me that I was wrong. Bad idea. So, I left the dealership and drove immediately over to Carmax in Hickory. I sold my vehilce to them for CASH (actually a check) and was given $2675 more than what Cloninger Ford had offered me. That was not a trade allowance. Instead, I drove over to Crossroads of Morganton and purchased my new car. After an 18 year relationship with the best car dealer around, I have now began my journey with Crossroads of Morganton. If Sean really is the sales manager, then the owner obviously does not know how to hire good people and the dealership will fall soon. Once again, Eric is an outstanding individual (maybe they should make him the sales manager). More

I was very well pleased with my over all experience from working with the internet reperesentive who contacted me on sunday with in minutes of asking for quote the sales staff was very helpful and the gener working with the internet reperesentive who contacted me on sunday with in minutes of asking for quote the sales staff was very helpful and the general manager was very instrumental in us closeing the deal on my 2012 FORD EXPLORER after one day me and my wife very happy with CLONINGER FORD. More

My husband and I were looking for a reasonable used car to replace his old Subaru. We found just what we were looking for with Cloninger. David was very helpful in offering his advice and time in getting to replace his old Subaru. We found just what we were looking for with Cloninger. David was very helpful in offering his advice and time in getting us the best price on the car. We also used the financing institution that the dealership found for us and got a great rate for 36 months for the entire amount! The car has been running great since we took possession and my husband just loves it! More

When we arrived at the dealership, we were met by Eric, who we soon learned was very friendly and knowledgeable. He was able to tell us about the charateristics of the various vehicles on the lot and answ who we soon learned was very friendly and knowledgeable. He was able to tell us about the charateristics of the various vehicles on the lot and answered all of our questions. The shopping and purchasing experience was handled very professionally. We will recommend Eric to any of our family and friends. More

This is a super dealership. Still the same when it was Armstrong. Everybody is great. The whole dealership is extraordinary. Great experience as always. I've always dealt with this dealership for my ford Armstrong. Everybody is great. The whole dealership is extraordinary. Great experience as always. I've always dealt with this dealership for my ford service and purchases of trucks and cars. I highly recomend this dealership for service and for buying a vehicle. Thank you David and Ty for all your assistance and your hard work. Neal More

Scheduled appointment for oil change. Arrived and was told approximate time of completion would be one hour. An hour later my car is still sitting where I parked it with no service performed. When I aske told approximate time of completion would be one hour. An hour later my car is still sitting where I parked it with no service performed. When I asked the rep if he thought it would begin to get worked on he stated they had a backlog and were getting to it. If I wanted to wait for hours to be served I would go to a quick lube with one person on staff. If they are going to schedule appointments then some normal time frame to be served would be greatly appreciated. And if you are running behind tell me when I arrive so plans can be adjusted accordingly. I will not be purchasing vehicles from this location following this experience and will not bring vehicles to this location for service in the future and will tell friends to avoid this location. More