Cloninger Ford of Hickory

Mr. Simmons was rude not very professional when we asked to get 1 extra day to come back to sign paper work on the car we wanted to buy, we had to leave for an appointment and he told us that he would not h to get 1 extra day to come back to sign paper work on the car we wanted to buy, we had to leave for an appointment and he told us that he would not honor his offer if we waited any longer. As a sales manager you would expect for him to be more professional and better spoken. I would not recommend talking to Mr. Simmons if you visit Cloninger Ford in Hickory. More

If not for our salesperson, Mark Engle, Cloninger Ford would have lost our business due to the rudeness and lack of professionalism on the part of Brian Simmons, the general sales manager. After explainin would have lost our business due to the rudeness and lack of professionalism on the part of Brian Simmons, the general sales manager. After explaining to Mark that two people in our family needed to leave for work and we would sign some paperwork and take delivery of the vehicle the next day, Brian interjected and told us if we didn't sign now, he wouldn't honor the price. His tone of voice was almost threatening, telling us how if we didn't sign his used car manager was sure to say no to the deal if he came in the next day. I was stunned as we had agreed to the deal and agreed to sign the buyers order and whatever other paperwork before leaving. He had already spent the whole afternoon there and had no choice but to leave for work in the evening. This led to one of us missing a work appointment just to get a new truck. Ashamed to be treated in such a way after we had bought a vehicle from them previously. I hope to never deal with Brian Simmons ever again. More

Mark is one of the kindest, most honest salesperson I've ever met. Every step of the deal process, Mark always fought to get us a good deal and at a payment we could afford. He offered to help us on hi I've ever met. Every step of the deal process, Mark always fought to get us a good deal and at a payment we could afford. He offered to help us on his day off if we needed it, and he was up front with us every step of the way. If you want to buy a vehicle and be sure you buy from Mark. Nobody else at Cloninger will get you a better deal or make you happier than he will! More

Mark and his team were a great help tous as we looked for a new car. They met us at our price needs and worked very hard to get us a great deal. Thank You!!!! a new car. They met us at our price needs and worked very hard to get us a great deal. Thank You!!!! More

My husband and I recently purchased a certified pre-owned Escape at Cloninger Ford Hickory. It was a very pleasant experience. David O' Renick was our salesperson. He was very knowledgeable and friendly. He Escape at Cloninger Ford Hickory. It was a very pleasant experience. David O' Renick was our salesperson. He was very knowledgeable and friendly. He even showed us some things we didn't know about a Fusion that we had purchased from another dealer. A+ service! More

Upon our arrival at the dealership, David introduced himself and was very kind, courteous and respectful. He was very helpful in finding us the specific type of vehicle we were looking for, and he was himself and was very kind, courteous and respectful. He was very helpful in finding us the specific type of vehicle we were looking for, and he was very knowledgeable about the vehicle. He took us out for a good test drive, and upon returning to the dealership gave my husband and I the privacy we needed to make our decision. David was not pushy in any way, and he was a pleasure to work with. Once we decided to buy the Ford Escape, he gave us the best incentives available, and a fair trade-in price for our Ford F-150 pick-up truck. He explained, in detail, how everything on the inside of the vehicle worked, and we felt very confident when we left the dealership. David has a very good, easy-going attitude that definitely puts the customer at ease. Overall, my husband, Jim, and I think David is an excellent salesman, and did an excellent job. One thing my husband and I both dislike very much is a pushy salesman. David is definitely not 'one of those types'. We were very impressed with his knowledge and professionalism! Thank you very much for a great experience! Sincerely, James& Suzanne Merrick More

Overall our experience at Cloninger Ford was great. David was very friendly and helpful. We went to several dealerships before deciding to purchase our vehicle here. In our opinion they were able to David was very friendly and helpful. We went to several dealerships before deciding to purchase our vehicle here. In our opinion they were able to offer us the best value for our money. We are very happy with our new explorer and will recommend this dealer to friends and family. More

Great experience. Everybody was very friendly, the whole process went very smooth and in a timely fashion. I didn't have to wait on financing or paperwork. Very good service. process went very smooth and in a timely fashion. I didn't have to wait on financing or paperwork. Very good service. More

We bought a 2013 Mustang GT convertible on 2/28 from Cloninger Ford- negotiated the "out the door" price via e-mail and phone with the friendly salesman.We drove from TN to the dealership the next day 3 Cloninger Ford- negotiated the "out the door" price via e-mail and phone with the friendly salesman.We drove from TN to the dealership the next day 3/1 to pay for and retrieve the car. We had to wait what seemed like an exceptional amount of time, given we gave our stats the night before and all paperwork was to be ready, but that was not a bother. We had a cashier's check for payment, so no financing to go thru. The sum due was for the agreed to "out the door" price which included a processing fee and TTT fees. Almost three weeks later we received a check from Cloninger Ford for the TTT amount paid and no explanation of why it was being returned. In summary, we paid the full processing fee for very minimal paperwork to be done by the dealership and now we have to take additional time to register the vehicle, and pay an additional $80 out of pocket. We have spoken to the title clerk who explained there are too many varied taxes in TN (vary by county) so the message there seems to be it was too much work for Cloninger to figure it out on the front end. We have spoken to the salesman, still a friendly man, who said sorry it didn't go as planned, hope you'll still be our customer. even though we live in TN, Cloninger is not that far from home and we would likely have done business there again. We are a Ford family thru and thru so this is not our first or last Ford purchase. It just won't be at Cloninger again unless someone makes an effort to show they understand the issue and offer some form of compensation. More

Well sorry Eric, you sales guys can be awesome when customers like my husband and I purchased not one not two but THREE vehicles! Unfortunately this is the third trip with the 2012 fiesta, seems the se customers like my husband and I purchased not one not two but THREE vehicles! Unfortunately this is the third trip with the 2012 fiesta, seems the service department need some training, first it was a problem with the power steering, then it was, it needs a gas pedal, needless to say the Lemon is sitting at Cloninger's Ford in Hickory, and lets not forget this car was certified along with a bumper to bumper warranty. As for my vehicle, I love it, problem is your told to "stop bye" alls I have been trying to get is the Pandora app synced with the vehicle, I appreciate that you would of done that for me, however we have been "Bye" several times, a few times your busy another time not even there. I don't live two miles away so it is not convenient for me to keep chancing "stopping bye", simple instructions is all I require!!! Unfortunately, every time we were there to complain about the car, immediately your asked, "Who sold it to you?" I even had one guy ask me, "so what does the car need?" I have every intention to get this out to the public! As far as I can tell once your out the door and drive away in their car/suv/what have you, you are on your own! And for the folks who might happen along and read this, that Lemon was bought for my daughter whom is fighting cancer, a single mom of a five year old that live at home. My husband works in ND, we just wanted piece of mind for her and her son! Weve got nothing but a runaround and added worries. More