Cloninger Ford of Hickory

Guarantee is a fraud! This dealer offers a $500 low price guarantee, they do not do what they say. I tried to purchase a new Ford from them and had a purchase order for tha This dealer offers a $500 low price guarantee, they do not do what they say. I tried to purchase a new Ford from them and had a purchase order for that vehicle from another dealership with a much lower price. All the salesman said was they don`t know how the other dealer is selling that low. I ended up having to purchase from the dealer the purchase order was from and contacted Cloniger Ford to get my $500 as promised, they refused. Went and filed a complaint with the BBB and now they are saying that the type of vehicle was not the same model so the guarantee does not apply. I have supplied the bill of sale and everything requested but I can not win with the BBB when the dealer is willing to lie about the model of the vehicle. Beware of this dealer they have this fraudulent guarantee to get you in the door. More

Read ALL reviews before dealing with these people Drove 1.5 hours after being told a car was being held for our teenage daughter. Pulled up with an excited daughter who was getting her first car exper Drove 1.5 hours after being told a car was being held for our teenage daughter. Pulled up with an excited daughter who was getting her first car experience, certified payment in full check in hand only to be told they "sold" the car out from under us earlier in the morning-we were there well before 11:30am. A 1.5 hour drive back home with a very disappointed kid and two irate parents. These people lie and cheat people and act like its no big deal. Very poor business practices. More

Service Department doesn't take pride in work Here's the facts: Oil change #1 Took car in for The Works oil change (oil and filter change, tire rotation, tire pressures checked and adjusted, tire Here's the facts: Oil change #1 Took car in for The Works oil change (oil and filter change, tire rotation, tire pressures checked and adjusted, tire sensors reset, and top off all fluids). When I got the car home the tire pressure light was on, I checked and the front tires had 56 lbs the back 42. Should have been 40 in front 49 in back. I adjusted and light went off. The coolant level was low as was the windshield washer fluid. Too much oil, too. Left hood lock cover wide open, that dives me crazy like seeing a gas door open. Oil change #2. Same Works oil change. Oil level was good, did top off fluids, tire pressures were all 7 lbs. too high, I had to adjust. Wiper replacement: drivers side blade left a bad streak in center, called and was told, "Bring it by and we'll look at it." Click, that's the phone hanging up, no good bye, we're sorry, can we do anything else for you or anything! I'll not return and stand around for an hour for a cheap blade, I replaced at Auto Parts store, which I should have done anyway. Vibration at idle: May be a motor mount they said, replaced and Yes it did fix it. Surprise! Wish Terry Moore Ford in Conover hadn't closed down, they had wonderful service and really cared for their customers, here it just feels like they'd rather be doing something else. More

EXCELLENT SERVICE I bought a 2013 Ford F-250 from Cloninger Ford. It was my first time doing business with them and it won't be the last! I highly recommend these guys! I bought a 2013 Ford F-250 from Cloninger Ford. It was my first time doing business with them and it won't be the last! I highly recommend these guys! I worked with Tim Thomas, he helped me get what I wanted for my trade-in to getting the truck down to the price I wanted! He was very respectful and polite to me and my family! Overall the service was fantastic and I look foward with doing business with them in the future! More

Not a wise choice to purchase a used car from Cloniger. The salesman I worked with really did a good job of reassuring me that Cloniger would uphold their good name and reputation if anything should go wr The salesman I worked with really did a good job of reassuring me that Cloniger would uphold their good name and reputation if anything should go wrong with my vehicle after my purchase. “Just give me a call.” I have been waiting on a call back for a week. The used vehicle I purchased left me and my baby stranded in a parking lot within just 3 weeks of having the car. I couldn’t get the sales manager to give me a call back. Just a month after that we were stranded again. I have lost all dignity trying to get a call back. However, I did get an email about trading it for another used vehicle. Disrespectful! I feel like I have wasted my hard earned money and Cloniger could care less. I can’t do business with Cloniger ever again and would not recommend anyone else. More

A great review for cloninger ford of hickory I recently bought a new ford fusion and I love it!!! I definitely recommend buying a vehicle from cloninger ford of hickory and ask for Dean Bradshaw I recently bought a new ford fusion and I love it!!! I definitely recommend buying a vehicle from cloninger ford of hickory and ask for Dean Bradshaw and Jeremy Ellis:) they are the BEST!! They make sure you get everything you want in a car and more:) I am very impressed! More

5 Test Drives later...Mark Engle found me a Truck! I have bought two vehicles from Mark Engle and have used the service department numerous times. If you are looking for a new or pre-owned vehicle, go I have bought two vehicles from Mark Engle and have used the service department numerous times. If you are looking for a new or pre-owned vehicle, go see Mark Engle! More

First ever new vehicle purchase a smashing success! John Deal is a gracious, helpful, and -- perhaps most importantly -- transparent salesman. Unlike the other dealerships I'd visited, John was clear an John Deal is a gracious, helpful, and -- perhaps most importantly -- transparent salesman. Unlike the other dealerships I'd visited, John was clear and upfront about each piece of the new car pricing puzzle. He honored his word to sell me an available 2014 F-150 XLT at a competitor's price. He further seemed to genuinely care that I was happy with my purchase. (John -- I am! :-) My first contact at the dealership was with Kendra Blevins, and my last was with Jeremiah Whitsett, both of whom were also kind and courteous. I'm 43 years old, and this was the first time I've purchased a new vehicle. The folks at Cloninger Ford are outstanding, and I was happy to drive 125 miles to avail myself of their services. Thank you all so much! More

Thorough excellent service Without a doubt, buying a car can be an exhausting experience. Mark Engle was so helpful and knowledgeable that I had a great time. Mark, was just ama Without a doubt, buying a car can be an exhausting experience. Mark Engle was so helpful and knowledgeable that I had a great time. Mark, was just amazing. I will be recommending Cloninger Ford of Hickory to my friends! The quality of the service as well as the 2013 Ford I purchased is second to none. Thanks Mark!! More

great customer service I recently bought a new Ford Explorer at Cloninger Ford. I have to say I was very impressed with my whole car buying experience. John Deal was the sal I recently bought a new Ford Explorer at Cloninger Ford. I have to say I was very impressed with my whole car buying experience. John Deal was the salesman and he was very courteous, knowledgeable of the car and it's features and was thorough. He helped me trade my current car and get the car I had always wanted. I would definitely recommend John to my family and friends. great overall experience. More