Cloninger Ford of Hickory

Service department to have work done on a car purchased at Cloninger is false. If you by a used car that’s not a Ford they will up sell a warranty and then when the car breaks down they will send you to a at Cloninger is false. If you by a used car that’s not a Ford they will up sell a warranty and then when the car breaks down they will send you to a different dealership where you will have to fight with them about getting service done. John and Ashley were totally unprofessional while making me go to another dealership to get our van fixed. One of their mobile mechanics even came to look at our car and couldn’t complete the service because he did have a non Ford diagnostic tool. Service manager John trains his team to not work on all models outside of ford and then sends them to other dealerships to pass the buck without trying to help their customers who spend thousands of dollars purchasing vehicles from them. Do not buy any vehicle outside the Ford models as Cloninger in Hickory has no plans on being able to service those vehicles. Which my family had better experience with Cloninger in hickory but we will never do business here again nor will we ever recommend their dealerships More

The smoothest purchase at a dealership I’ve ever had . very courteous and friendly. Yet very professional.. very courteous and friendly. Yet very professional.. More

Great service! !! Purchasing process was easy and fast. Customer service was excellent and every one was friendly! They had the truck I was looking for on hand. !! Purchasing process was easy and fast. Customer service was excellent and every one was friendly! They had the truck I was looking for on hand. More

Overall one of the best experiences I have had with a new vehicle purchase. Ty Flowers was a wonderful salesman who did everything I ask to assist me. The dealership has to bring in my truck from their Sal vehicle purchase. Ty Flowers was a wonderful salesman who did everything I ask to assist me. The dealership has to bring in my truck from their Salisbury dealership and did so quickly and with no strings attached that I had to purchase the truck. I am especially happy to have Cloninger’s lifetime drivetrain warranty. More

Extremely professional sales staff and management. No pressure approach with good product knowledge from sales team. No pressure approach with good product knowledge from sales team. More

Dalton Phillips recommended this dealer location to me and Dominic A closed the deal. Thanks guys! and Dominic A closed the deal. Thanks guys! More

After having a bad experience at the ford dealership in Shelby I emailed Cloninger Ford. From the first response back from Jonathan it was a pleasure dealing with your sales team. They delivered what t Shelby I emailed Cloninger Ford. From the first response back from Jonathan it was a pleasure dealing with your sales team. They delivered what they promised. I handed them a check and was out of the dealership with a 2025 Explorer in a little over an hour. More

This dealership changed my mind about buying from a dealer. No tricks, no gimmicks, straight talk and lived up to their commitments. I will consult them first on my next purchase. dealer. No tricks, no gimmicks, straight talk and lived up to their commitments. I will consult them first on my next purchase. More

Disappointed in the extra money I had to o pay $250. To get radio fixed the truck was advertised with Apple CarPlay and blue tooth neither worked and I was told by sales manager and service manager that To get radio fixed the truck was advertised with Apple CarPlay and blue tooth neither worked and I was told by sales manager and service manager that it would be fixed free of charge John the sales associate was very good to work with. The 3 star rating only reflects management. Sincerely Greg Proffitt More

Great prices, great people. I drive past local dealerships to get to them; friendly, knowledgeable and get you the vehicle you want. Not a bunch of people sitting around doi I drive past local dealerships to get to them; friendly, knowledgeable and get you the vehicle you want. Not a bunch of people sitting around doing nothing or hawking you down either. These folks are working hard! They have customer service down pat and have helped us with four vehicle purchases. I wouldn't go anywhere else. More