Cloninger Ford of Hickory

did what was promised, in a timely manner, at the price agreed upon, all personal invoved agreed upon, all personal invoved More

I was treated like I have 0 car knowledge just because I brought the vehicle in for an oil change. They wanted me to spend an EXTRA $180.00 for an air filter ($70.00) and cabin filter (80.00) change. Ford a brought the vehicle in for an oil change. They wanted me to spend an EXTRA $180.00 for an air filter ($70.00) and cabin filter (80.00) change. Ford air filter is 28.00 and the cabin filter is $35.00. That makes it $63.00 in parts and a whopping $117.00 in labor. I don’t think so. I went to the nearest Advance Auto, got both filters for $43.00 and was done with installation in less than 30 minutes. So I saved myself $137 in parts and labor. And then they tried to sell me a “Premium Fuel Service” that would cost close to $200. Interestingly, when I looked up the scheduled maintenance for my vehicle, there is no such service. In matter of fact there was a letter sent to Ford Dealerships around 2017 about NOT selling NON-Ford services. And when I looked up what this so-called “Premium Fuel Service” is, it is nothing more than taking some specialized chemical, spraying it into your intake, and dislodging and breaking up the carbon buildup that happen in an engine. NOTE TO FORD MECHANICS: Ford engineers admit that doing this will cause the carbon buildup to go into turbos (if your vehicle has one- mine does) and cause damage to the engine. I am not ready to take my most expensive vehicle in for an engine replacement because all a mechanic can see is dollar signs. Also last but definitely not least, if I wanted an alignment done I would ask for an alignment. Your pretty white lights and laser pointer devices are a great gimmick. Cloninger’s laser light show is just what it is. I might not be a grease xxxxxx, but I’m not an idiot. I know how to tell if my vehicle is out of alignment. The tires themselves would tell me. And guess what, my tire wear is very normal. So no, I’m not going to be sold on junk services. And that oil change should not have taken almost an hour and a half. For that length of time and junk services Cloninger was trying to sell, they should have given me a complete complimentary car cleaning- inside and out. Glad I don’t do a whole lot of service with them. More

My world has been turned upside down in the last few months. My granddaughter getting married and my other half suddenly dying.After 25 years together my whole existence had taken a hit. I couldn’t get months. My granddaughter getting married and my other half suddenly dying.After 25 years together my whole existence had taken a hit. I couldn’t get my Ford Edge in for the recall so they offered to come to the house and fix the problem! I could not be more grateful to any company for that level of compassion & empathy. This is the reason I drive 45 minutes to Hickory to do my car business. Nothing but the best! More

Cloninger has always treated me well when getting my work truck serviced. Bryan in service is always very helpful and does an awesome job, especially with communicating to you about your vehicle. truck serviced. Bryan in service is always very helpful and does an awesome job, especially with communicating to you about your vehicle. More

Worked with the internet team in advance and had a good idea of what the pricing and availability of the truck would be. Upon arrival the internet team member was not available and another agent was assig idea of what the pricing and availability of the truck would be. Upon arrival the internet team member was not available and another agent was assigned. The whole process was started all over again. What should have taken at most an hour ended up being over 3 hours. It was the typical back and forth with the sales agent running to the sales manger for approval and the manager whining about his margin. In the end, I purchased the truck. The price was close to what I was willing to pay but have no idea how they got there. If you plan to buy from Cloninger Hickory, good luck. More

Had a great experience my salesman was JD and worked with me step-by-step and got me in the car of my dreams. Would you recommend this dealership and JD specifically 100%. me step-by-step and got me in the car of my dreams. Would you recommend this dealership and JD specifically 100%. More

Cloninger must have his employees write all those 5 star reviews because nothing could be further from the truth. Catawba County did you know that this dealership hires illegal immigrants to work for them reviews because nothing could be further from the truth. Catawba County did you know that this dealership hires illegal immigrants to work for them in place of actual American citizens. That includes the mechanics that have access to your vehicles and everything inside of your vehicles. Think about that the next time you hand over your keys to the service representative. There is a reason you don't actually see the mechanics. More

Great service, your wait is on time i would highly recommend cloninger ford to my friends and anyone needing a car or service so now my next visit i look forward i am completely satisfied with the dea recommend cloninger ford to my friends and anyone needing a car or service so now my next visit i look forward i am completely satisfied with the dealership and service thanks to all at cloninger ford in Hickory More

Cloninger service department is extremely slow. Should not take two hours to service my truck. Should not take two hours to service my truck. More

The Cloninger Service team is through and I am very happy with their attention to detail!! Time and Costs are always communicated to me before and after a service. with their attention to detail!! Time and Costs are always communicated to me before and after a service. More