Clay Cooley Nissan Irving

Sheppard James sheppard was a great salesman. He helped me out on a car deal. Great customer service and staff. Took care of me and what I was looking for. James sheppard was a great salesman. He helped me out on a car deal. Great customer service and staff. Took care of me and what I was looking for. More

Never buy from Clay Cooley again. Bought a new 2018 Rouge, it had a scratch on a fender and two stains. They said they would fix them. They did after about two weeks later. I asked if Bought a new 2018 Rouge, it had a scratch on a fender and two stains. They said they would fix them. They did after about two weeks later. I asked if they would tint the front windows for having to wait but their finance manager,J D said that only if I gave them a thousand on a survey so I said no cause they, finance, didn't treat me good. Never had so much trouble with a dealership. But it starts from the top. Emailed Chase Cooley and never got an answer. Never buying there away. Salesman Chad was awesome. He even offered to pay for my disable plates cause Babatunde got me regular plates. More

Shady The business practices here are shady at best. I was helping someone find and purchase a car, and the sales manager, Demetrius, ended up saying he wan The business practices here are shady at best. I was helping someone find and purchase a car, and the sales manager, Demetrius, ended up saying he wanted to help me out in return. I said that I doubt it is free, but he insisted to not worry about it. I had my wisdom teeth pulled a few days before, so I was focused on the pain to make it less significant. This made it to where I didn't think to ask certain questions, and it allowed the manager to have shady business. He said I had 3 days to return the Nissan Sentra if I didn't want it and to leave my Chevy Sonic there for a possible purchase on the dealership's or his end. I am not sure which one he was trying to do. He still sent me to the finance department to sign the contract while saying that the contract would be redone with my "trade in" on it. These combined parts led me to believe that it was not finalized. I ended up getting a call from him the next day saying that there was good news, but I stopped him because I didn't want to go through with this anymore. I felt like something would happen and that I was being screwed over. I tried to return the Nissan Sentra two days after my visit, and I was told that the contract I signed was finalized. The finance person working with me was going to help me get a check for my Sonic to give me time while helping to sell it. I waited a long time to ever see the check, and the finance person that worked with me changed locations. I came back to try to get the check and my car. The sales manager that screwed me said the GM had the key for my Sonic and that the GM was gone for the day. I gave it some more time because I was told that I would be contacted to get my car back. I never was. I finally saw the check when I contacted their facebook messenger. I was led from phone number to phone number in reference to finding my car. I ended up getting in contact with the original finance person that helped me. They told me that the car was in the back of the dealership and they would contact me when the dealership finds the keys. It has been since November 10th that they have been "looking" for them. It makes me believe that the dealership could be lying and scrapped my car. I am beyond frustrated and have been patient long enough. More

Not Responsive I’ve traded my vehicle in, and I’ve called twice to check the status of canceling my service contract. The first time I called over a week ago... stil I’ve traded my vehicle in, and I’ve called twice to check the status of canceling my service contract. The first time I called over a week ago... still no response! I called to day and the receptionist transferred me to a voicemail. I called back and didn’t even get answered by the receptionist. The phone rang, it sounded like someone picked up the phone and hung up. Very disappointed! They are only responsive when they want to make a sale.... but after that you are on your own! The receptionist has always been not so friendly though! More