Clay Cooley Nissan Irving

Stay away from here if you want a fair, honest experience So here it goes….I bought a used 2015 Nissan Rogue SV in March 2018 from a salesman that was fair with me, but once I got home after financing, things So here it goes….I bought a used 2015 Nissan Rogue SV in March 2018 from a salesman that was fair with me, but once I got home after financing, things were not as I and my wife were advised. I was told I was paying $436 a month at an 8% interest rate. This included $34.00 monthly for a “service package” which was paid directly to the dealer and not financed but was somehow included in my monthly payment. So I am paying $8,987.64 in interest on a $17,000 car. And got sold a $2,469.56 service package, for oil changes. Fast forward to January. I get an email telling me I am eligible for a upgrade with no down at a lower interest rate as a loyal customer. I go in and they tell me the payment for a 2019 Rogue Sport SV is $755 a month and NMAC has a program where the payment will go down in 4 months after 4 consecutive payments by $200-250 a month. I ask for proof and they tell me over the phone the NMAC representative in there in their office and location just for this. I can speak to him when I come in. I come in and the finance guy Jade has a piece of scratch paper with $755 in a sharpie marker and a highlighter spot for me to sign. I said no way I refuse to sign as I told you until I get concrete details. He said ,”bye then”. That’s my great customer service story (and I am leaving out the 2 consecutive days of 3+ hours I spent there waiting before leaving). # days later me and my wife go to get her a new car and upgrade and she is notified her credit has been hit 7 times without her consent by this dealership running her credit. Her score was 7 points lower. They never once asked for her consent or mine to use her. They kept asking for her information and I refused as I had no details. Then today the sales agent (the only honest one there) told me they still wanted to work with me, and his boss asked to get me back. I told him I need proof of this program at NMAC and wanted to speak to the guy personally as I know its not true after calling NMAC and inquiring and they were appalled Clay Cooley would misrepresent themselves and illegally run my wife’s credit, and mine they ran 13 times. Why I have no idea except desperation to get me approved. This is just the beginning for me pursuing what is right. I will not rest until I am finally treated right, and they fix their wrongs. Do not buy from them without a lawyer or police officer, then you may have a fair shot. I am personally fearful to take my car there for my over-priced service package as I feel retaliation. Maybe the manager has some dignity lets see………… More

Great Service I went to Clay Cooley Nissan in Irving to purchase a car after going all over DFW looking for a vehicle. When I got there I was already on edge and fu I went to Clay Cooley Nissan in Irving to purchase a car after going all over DFW looking for a vehicle. When I got there I was already on edge and furious but Mariah didn’t pay that any attention. She helped me and showed me great customer service even though I wasn’t the easiest to deal with. I purchased the car thinking that I was going to have to put down a lot of money because my credit was bad but I ended up only paying $500 down. I’m very happy with my vehicle and payments. Just wanted to let them know how good of a job they did. When I’m ready for a new one I’ll be to see you! If you’re looking for a car go see them, they will help you! More

Excellent Service is superb, transaction went smoothly. Excellent environment and everything was as expected and affordable. Would definitely recommend this dea Service is superb, transaction went smoothly. Excellent environment and everything was as expected and affordable. Would definitely recommend this dealership to anyone who is in need of purchasing a vehicle. More

Amazing Service! Great selection and low pressure sales tactics! He got me everything I was looking for at the right price! I absolutely love my new Nissan! Great selection and low pressure sales tactics! He got me everything I was looking for at the right price! I absolutely love my new Nissan! More

Best service ever!! Amazing service the quality of help I received was incredible!! If you need a vehicle I recommend going here!! Ask for Orlando Jackson Hewitt!! Greatl Amazing service the quality of help I received was incredible!! If you need a vehicle I recommend going here!! Ask for Orlando Jackson Hewitt!! Greatly appreciated!! More

Great Service I received great service. Orlando answered all my questions and helped me to make a wonderful decision. keep up the good work and thanks for all your I received great service. Orlando answered all my questions and helped me to make a wonderful decision. keep up the good work and thanks for all your help More

Sheppard James sheppard was a great salesman. He helped me out on a car deal. Great customer service and staff. Took care of me and what I was looking for. James sheppard was a great salesman. He helped me out on a car deal. Great customer service and staff. Took care of me and what I was looking for. More

Never buy from Clay Cooley again. Bought a new 2018 Rouge, it had a scratch on a fender and two stains. They said they would fix them. They did after about two weeks later. I asked if Bought a new 2018 Rouge, it had a scratch on a fender and two stains. They said they would fix them. They did after about two weeks later. I asked if they would tint the front windows for having to wait but their finance manager,J D said that only if I gave them a thousand on a survey so I said no cause they, finance, didn't treat me good. Never had so much trouble with a dealership. But it starts from the top. Emailed Chase Cooley and never got an answer. Never buying there away. Salesman Chad was awesome. He even offered to pay for my disable plates cause Babatunde got me regular plates. More

Shady The business practices here are shady at best. I was helping someone find and purchase a car, and the sales manager, Demetrius, ended up saying he wan The business practices here are shady at best. I was helping someone find and purchase a car, and the sales manager, Demetrius, ended up saying he wanted to help me out in return. I said that I doubt it is free, but he insisted to not worry about it. I had my wisdom teeth pulled a few days before, so I was focused on the pain to make it less significant. This made it to where I didn't think to ask certain questions, and it allowed the manager to have shady business. He said I had 3 days to return the Nissan Sentra if I didn't want it and to leave my Chevy Sonic there for a possible purchase on the dealership's or his end. I am not sure which one he was trying to do. He still sent me to the finance department to sign the contract while saying that the contract would be redone with my "trade in" on it. These combined parts led me to believe that it was not finalized. I ended up getting a call from him the next day saying that there was good news, but I stopped him because I didn't want to go through with this anymore. I felt like something would happen and that I was being screwed over. I tried to return the Nissan Sentra two days after my visit, and I was told that the contract I signed was finalized. The finance person working with me was going to help me get a check for my Sonic to give me time while helping to sell it. I waited a long time to ever see the check, and the finance person that worked with me changed locations. I came back to try to get the check and my car. The sales manager that screwed me said the GM had the key for my Sonic and that the GM was gone for the day. I gave it some more time because I was told that I would be contacted to get my car back. I never was. I finally saw the check when I contacted their facebook messenger. I was led from phone number to phone number in reference to finding my car. I ended up getting in contact with the original finance person that helped me. They told me that the car was in the back of the dealership and they would contact me when the dealership finds the keys. It has been since November 10th that they have been "looking" for them. It makes me believe that the dealership could be lying and scrapped my car. I am beyond frustrated and have been patient long enough. More