Clay Cooley Nissan Irving

About a year ago I went to Clay Cooley to get into a lease to shave off some negative equity. A salesman stated that have this new leasing program which I would be able to trade in my car in one year. S lease to shave off some negative equity. A salesman stated that have this new leasing program which I would be able to trade in my car in one year. So I was ecstatic about the opportunity, to not only shave off my negative equity, but also get a new vehicle that I really want. So a year passed this October and I brought back my car just like I was told under the miles they told me to keep it under. I purchased a vehicle that I really wanted. After I week or so I started to really dive into the contract and found out that I still had the same negative equity from the first time I came to this dealership. I spoke with my finance manager and he said that we signed you up into a VRU program that helped with getting a better rate. I came to this dealership with a 742 credit score, practically could get any car with that credit score, so there was no reason that I should have been put in such a program. So I told them that this is not right and I want to get out of my contract. They apologized and said that the sales manager who did you like that has since been fired. I asked them if I could cancel my contract, because they had me a loan of over 50k on a 2k18 GT challenger, which was ridiculous. They said the only thing you could do is have a voluntary repo, which I did not want at all. So I called the credit unions I was financed under to see what I can do. They stated since this was a indirect loan from a third party company, all I needed was the dealership to call and make this happen. So I was going back and forth with the finance manager by text on if he could call to make this happen. He stated that he had already called like 5x. So I called the credit union back to see and they stated that he never called once. So I told him about this and he kept saying you don’t want to do this because it’s going to be a voluntary repo. The representative at the credit union stated that is there scare tactic and all that had to do was call to cancel especially since they acknowledged that you were done wrong. So the finance manager told me to come in to talk with the Manager in charge, Mr Pedro. So of course he did not want me to cancel, so he gave me a deal for a lease if I paid the first months car note. I explained to him that I’m grateful that you’re attempting to make this alright but I do not trust this company at all and have already gotten burned twice by you all. So I asked him if he could just call the credit union to cancel this loan, he respond, “I’m not calling no motherxxxxing body”. I said ok sir got my stuff and walked out. Anybody who took time to read this, think twice before purchasing at this place or any Clay Cooley dealership. More

Updated 09/06/2021: The GSM contacted to me to try and come to a resolution. Unfortunately, we had already purchased another vehicle from another dealership and had to settle on something we weren't compl come to a resolution. Unfortunately, we had already purchased another vehicle from another dealership and had to settle on something we weren't completely satisfied with. The GSM (Pedro) worked really hard to remedy the situation and was extremely kind and responsive to my texts! He even offered to help us get the trim we wanted from the Duncanville location, and also tried to coordinate transit for the vehicle to the Irving dealership so that he could work with us directly. Now that's good customer service! Try working out a deal for yourselves at this dealership if you're interested in a Nissan in the future. More

Si pudiera dar cero estrella las daría.Janeth fue una Si pudiera dar cero estrella las daría. Janeth fue una pésima y grosera vendedora a mi esposo y a mi nos hablo muy grosera y quería presionar para qu Si pudiera dar cero estrella las daría. Janeth fue una pésima y grosera vendedora a mi esposo y a mi nos hablo muy grosera y quería presionar para que comprará lo que a Ellos les conviene no lo que uno busca. Aparte se tardan mucho. Deben cambiar personal empezando del mánager por permitir ese tipo de comportamiento. More