Clay Cooley Nissan Irving

Keke was as fake as fake can be. They lied about the only vehicle they showed me and took my key to my trade in and even after I requested it back twice never gave it back to me. Now They lied about the only vehicle they showed me and took my key to my trade in and even after I requested it back twice never gave it back to me. Now here I am 3 days after returning their vehicle and I still have not gotten my 1000 down payment back because their credit card machine was turned off early?! They turned it back on the night I made the payment, I guess you can't turn it back on to do a refund. Stay away from clay cooley nissan They are not keeping your best interest in any scenario. If you absolutely MUST visit , Pedro is the only one I dealt with that had any common sense when it comes to treating a customer with respect. He should get a raise for his ability to calm me down and resolve my issue in just a single call! More

Jillian and Sisi were wonderful to work with. I look forward to buying my next car. I look forward to buying my next car. More

Excellent customer service especially Lance jenkins. Lance went above and beyond!!! The rest of the team is awesome also!!! I would recommend Clay Cooley Nissan to everyone!! Lance went above and beyond!!! The rest of the team is awesome also!!! I would recommend Clay Cooley Nissan to everyone!! More

Clay Cooley has done it again! !!! 😍😍😍I want to thank Jillian for an awesome experience and customer service for a new hire sweetheart you did an amazing job. You knew what I wan !!! 😍😍😍I want to thank Jillian for an awesome experience and customer service for a new hire sweetheart you did an amazing job. You knew what I wanted just by conversation. My Rogue was a perfect match and my favorite color! You are going to do great at Clay!!! Also thank you David for make closing comfortable and easy. More

PORCHE was wonderful! No pressure, just all the info I needed and I am buying a CAR! No pressure, just all the info I needed and I am buying a CAR! More

I don't know who needs to hear this but hmmmm Mz Porsha is The Mf'n Goat I sent my info that morning at work she called 20 minutes later saying we got good news not knowing it was a 2022 I'm thinking 2019 is The Mf'n Goat I sent my info that morning at work she called 20 minutes later saying we got good news not knowing it was a 2022 I'm thinking 2019 Nissan Kicks Used naw 2022 Kicks brand NEW 9 miles mines not only that HomeGirl fought for me and rode 2 hours to get this deal seal so if you serious this your girl I know ill be back !!! #Puuuuurrrrrrrrr More

Tamika Wallace is one of the best sales person’s I’ve ever encountered!!!! She’s the best!! Please go see her! ever encountered!!!! She’s the best!! Please go see her! More

Clay Cooley Nissan Breaches SIGNED Sales Clay Cooley Nissan Breaches SIGNED Sales Contract • Came in to pre-purchase a Rogue "In transit" • Two hours later signed all sales Clay Cooley Nissan Breaches SIGNED Sales Contract • Came in to pre-purchase a Rogue "In transit" • Two hours later signed all sales and finance contracts and put down a deposit • Told it would arrive at end of month and they would call us • Just days later they put it on their website and sell it for ~$2,000 more (We have the screen shots and recorded phone calls to a rep and a manager to prove it) They then call us over a week later **after** they sell it claiming: .... "We called numerous times for "two weeks" ....with no answer" Our phone has 27/7 answering and never used email ..... "Unfortunately we did sell the vehicle" ?? Gee wonder why? ..... "We sold the car to you on Dec 8th". NO. Sales contract date was 11/23 .... "We agreed to give you same price but not what you wanted" (Yeah right why would we not want it? Why did you sell it after we bought it?) Their mind-boggling and irrational response exactly as sent to Dallas Better Business Bureau: YOUR CONCERN IS DEFFINATLY UNDERSTOOD. WE REACHED OUT TO YOU WHEN THE VEHICLE YOU CONTRACTED ON ARRIVED. WE CALLED NUMEROUS TIMES FOR TWO WEEKS STRAIGT WITH NO ANSWER. UNFORTUNALTY WE DID SELL THE VEHCILE TO SOMEONE ELSE BUT ONLY WITH THE INTENTION OF SELLING YOU AN IDENTICAL VEHICLE IN FEATURES AND PRICE THAT WAS IN TRANSIT. WHEN WE CALLED YOU TO TELL YOU THIS YOU WERE UPSET BECAUSE THE OTHER CAR WE WERE GOING TO SELL YOU WAS MORE IN PRICE BUT WE AGREED TO TO GIVE YOU THE SAME PRICE. ONCE THAT OPTION WAS NOT WHAT YOU WANTED WE PROCEEDED IN GIVING YOU YOUR MONEY BACK WITH NO ISSUES. IN CLOSING WE WOULD STILL LOVE TO EARN YOUR BUSINESS AND WILLING TO GIVE YOU THE SAME DEAL AS LONG AS INVENTORY PERMITS IT. ( They know there are no more in inventory) Bottom line they realized they sold and financed it for too little...so they remedied that by just walking away from a legally binding sales contract. Why? So they could sell a high demand car for more money and higher amount financed. (We put down $20,000) Now we go to arbitration. Will wait to see what the Texas DMV learns. THINK CAREFULLY BEFORE DOING A PRE-PURCHASE FROM CLAY COOLEY AND GET EVERYTHING IN WRITING. NO PHONE "TALKS" UNLESS YOU RECORD IT More