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Clay Cooley Nissan Irving

Irving, TX

4.7
409 Reviews
Call Dealership (972) 435-7841
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1000 E Airport Fwy

Irving, TX

75062

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409 Reviews of Clay Cooley Nissan Irving

December 17, 2022

As women we are very leery about getting our car maintenance done for fear of being overcharged for simple repairs. However my experience here has been overall pleasant. This team of service profess More

by fchamer1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Dec 19, 2022 -

Clay Cooley Nissan Irving responded

Fchamer1974, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 05, 2022

Good customer service every one is nice and helpful, the time and price of the service is great!! More

by Edwin Benejam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco, Erica Moran
Report | Print
Dec 07, 2022 -

Clay Cooley Nissan Irving responded

Edwin Benejam, it's experiences like yours that really keep us motivated! We do hope we can be of assistance in the future. Take care!

November 25, 2022

From the time I walked in, the customer service lady was very courteous and very attentive to me needs and concerns... More

by greggsgroove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Moran
Report | Print
November 16, 2022

Bad experience with sales personnel after I Signed the contract on 2020 Camaro . won’t buy another car from this dealership More

by emilio.Lopez.jr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carla Maseas, Erica Moran
Report | Print
Nov 23, 2022 -

Clay Cooley Nissan Irving responded

Emilio.lopez.jr, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (972) 554-2200 at your earliest convenience and we will do our best to resolve this with you.

Nov 28, 2022 -

emilio.Lopez.jr responded

When i bought the car, I took it home and wash the car. the windshield wiper where bad, the paint on the rims were coming off after i wash it . Took it back to the dealer ship to get it fix. The sale person (Vicktor) was rude. Instead saying they would fix it. He told my they were going to repaint the wheels again. I told he that not what i wanted done. They Keep the car for about 2 weeks. Carla Masias was there when this all happen. Need to get better sale person that listens and not argue about the situation.

November 04, 2022

All the service advisors are very knowledgeable and professional. They always take good care of me and my vehicle. More

by crosbychilds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Banda
Report | Print
Nov 09, 2022 -

Clay Cooley Nissan Irving responded

Crosbychilds, we're so glad that we were able to go above and beyond your expectations! We hope you have a great day!

November 01, 2022

The costumer service we received from Jillian was superb!! The process was fast and easy! More

by deliciadansby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian
Report | Print
Nov 04, 2022 -

Clay Cooley Nissan Irving responded

Deliciadansby, we really appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 30, 2022

Everything was perfect! Marco did an excellent job assisting me with my service. Thank you! More

by Callie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco
Report | Print
Nov 02, 2022 -

Clay Cooley Nissan Irving responded

Callie, we really appreciate your feedback! Until the next time we meet, take care!

October 29, 2022

Ms Sam made sure that the problems was fixed and on time back to me More

by donann.watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammatha
Report | Print
Oct 29, 2022 -

donann.watson responded

Thanks you Sam for getting the sensors to work for my Rogue. The time was great

October 22, 2022

Great people. They were all nice and courteous. Frank Flores and his staff are awesome More

by tcorpus976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian my advisor, Erica Moran
Report | Print
Oct 26, 2022 -

Clay Cooley Nissan Irving responded

Tcorpus976, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Clay Cooley Nissan Irving

October 21, 2022

I found the dealership to be very well maintained and the staff to be very courteous. I'm give the Service Advisor, Yevette Charit, a”10”. She did an awesome job in keeping me updated on the service. BUT, More

by veraofrazier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yevette Charit
Report | Print
Oct 26, 2022 -

Clay Cooley Nissan Irving responded

Veraofrazier, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (972) 554-2200. We look forward to hearing from you.

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