Clay Cooley Nissan Irving

I was planning to go look at the Nissan Kicks at some point over the weekend, with the intent to buy it, I just wanted to see the size in person first. I'd already priced it online and gotten pre-approve point over the weekend, with the intent to buy it, I just wanted to see the size in person first. I'd already priced it online and gotten pre-approved financing on 1/11, with the approval being valid for 30 days. After I was pre-approved, the dealership was automatically notified almost immediately. I got a call and text from Brian Reyes later that evening, while I was at work. I planned to call on my next day off to schedule an appointment. On 1/12 around noon, I got 3 back to back calls from a different number. Since I work nights, I was sleeping & it woke me up. Not necessarily his fault, even though 3 back to back calls with not enough time to leave a voicemail is already a bit aggressive I answered, concerned that there was some sort of emergency. Once I realized that it was Mr. Reyes calling, I tried to quickly explain that I was sleeping for work that night & would contact the dealership soon, to schedule an appointment for my next day off. Apparently, this was unsatisfactory. He continued to ask exactly when I would be able to call or visit. I explained again that because I was sleeping, I would schedule the appointment later. After 3 times of this back & forth, he says "well, it doesn't seem like buying a vehicle is a priority for you." I told him to have a good day & disconnected the call. He was quite wrong. This incident completely ruined any interest that I had in getting a Nissan at all, especially from Clay Cooley. I instead changed my plans & went to another dealership in Arlington, and purchased a different vehicle yesterday, on 1/14. I guess I do have to thank Mr. Reyes a little. Had he not been so aggressive, impatient and unwilling to listen, I would not have found the Mazda CX-5 that I purchased yesterday. More

Customer Service was great. It was informative and helpful. I will be bringing my vehicle back to be serviced. It was informative and helpful. I will be bringing my vehicle back to be serviced. More

Couldn't be happier with the service from Keke Yarborough. Keke was professional and knowledgeable. She wasn't pushy or demanding, or trying to up sell. We love our 2022 Nissan Sentra Yarborough. Keke was professional and knowledgeable. She wasn't pushy or demanding, or trying to up sell. We love our 2022 Nissan Sentra More

Vehicle service and customer service was exceptional well explained and not forced to accept any service needed or not explained and not forced to accept any service needed or not More

Muchas Gracias le doy a Dios por sus vendedores. Especial por Lissandro, por el señor Kevin de Financiamiento y por el Supervisor Héctor. Todos si personas súper amable y agradables. Muy profesional Especial por Lissandro, por el señor Kevin de Financiamiento y por el Supervisor Héctor. Todos si personas súper amable y agradables. Muy profesionales y trabajan con muchas dedicación en lo que hace. Muchas Gracias por su tiempo ⏱️ y su amabilidades. Gracias que Dios los bendiga mucho mucho a todos. More

Great customer service. They explained everything and made me feel welcomed and comfortable which is very important for me. They explained everything and made me feel welcomed and comfortable which is very important for me. More

Thank you for all that you do and keep up the good work thank you thank you More

Very professional staff,has big vehicle selection to choose and clean atmosfere ,knoledge of the seller is great choose and clean atmosfere ,knoledge of the seller is great More

Great service friendly service department agents kept me informed concerning status of repairs excellent waiting room atmosphere informed concerning status of repairs excellent waiting room atmosphere More

Great customer service from Rick. Very knowledgeable on my vehicle needs. Would definitely continue coming and would definitely recommend to friends and family. Very knowledgeable on my vehicle needs. Would definitely continue coming and would definitely recommend to friends and family. More