Clay Cooley Nissan Irving

The staff was great ! They gave me a free car wash & vacuumed it. I appreciate yall !! They gave me a free car wash & vacuumed it. I appreciate yall !! More

I did paperwork to buy nissan Frontier on Dec 8th 2023 around 8 pm with the dealership . I was told to go through their finance company since it was late at night and I could always refinance with my cred around 8 pm with the dealership . I was told to go through their finance company since it was late at night and I could always refinance with my credit union for their lower rates once i bought it . Next morning I called my credit union and they said that since the vehicle has high mileage they will not be able to give an earlier quoted interest rate. I went back to delership and returned the car immediately ( by 9:30 AM ) to get car that would qualify for the low interest. As it was still under the three day money back gurantee they took it back. First Problem: In about a week I get a letter saying that I owe monthly payments to the company they financed the returned car from. I called the delership and they assured me that the money will be refunded to the financing company but week after week it never did. It took them about 50 days and atleast 8 phone calls( a call every week ) and two times visiting in person for them to start the refund process. By the time they refunded the money the finance company already had marked my account deliquent. It took them almost two months to pay that account. At this point I am just hoping that this dosen't affect my credit score badly. Second Problem: Around Jan 2024 I start getting bills for toll use. It was for the car that i returned. At first the delership dismissed my request to find out why I am getting those bills. Only after I filed police report claiming improper use of my records they confessed to mistakenly selling the car to next customer with temp number plate associated to my records. The number plate had already been cancelled in DMV but was in the next unsuspecting buyer's car. For more than a month the new buyer was driving a car with cancelled plates. They promised that they will remove the temp number plate from the car and reimbursh me for the bills from toll tag authorities. I had to followup with them for almost one and a half more months to get it corrected. I was told that the check will be ready multiple times but when I went there it wasn't there. I was told it had already been mailed and it never arrived. I finally got the check yesterday March 2 2024. I am so amazed by a dealership with so much history and name , lack system and have an attitude to keep their customers lingering like this. More

John Grant rocks. Everything was quick, easy, and painless. Thank you! Bless you all for everything. Everything was quick, easy, and painless. Thank you! Bless you all for everything. More

My service advisor Samantha was great. She was very thorough and professional. I felt that I received great quality of work for the price. She was very thorough and professional. I felt that I received great quality of work for the price. More

Clay Cooley Nissan of Irving was the best car buying experience ever. The sales team were very Friendly, and Honest. Keiry was so Professional, Knowledgeable,Courteous Caring, and attentive to my needs experience ever. The sales team were very Friendly, and Honest. Keiry was so Professional, Knowledgeable,Courteous Caring, and attentive to my needs. She is a gem. I will definitely refer more car buyers to her. More

Loved working with Samantha. She kept me updated and was very helpful. Definitely ask for Sam! She kept me updated and was very helpful. Definitely ask for Sam! More

Very good service with Kairy soo sweet and kind with a lot of information. Truly happy with her service. lot of information. Truly happy with her service. More

I would like to express my gratitude to Marisela Sandoval and Kevin Gonzalez, for their outstanding service and thorough assistance! They made the buying and financing process run smoothly, and took the tim and Kevin Gonzalez, for their outstanding service and thorough assistance! They made the buying and financing process run smoothly, and took the time to followup after the purchase! -Juana Mendoza More

Samantha is an excellent service associate. Very helpful and polite. A joy to do business with. I will recommend everyone to come to Samantha for services Very helpful and polite. A joy to do business with. I will recommend everyone to come to Samantha for services More

Service department has always been great Samantha Seyavong is a TRUE ASSET to service department. SALES department NOT so satisfactory SALES DEPARTMENT leaves a bit to be desired Seyavong is a TRUE ASSET to service department. SALES department NOT so satisfactory SALES DEPARTMENT leaves a bit to be desired More