Clay Cooley Nissan Irving

The staff was friendly and knowledgeable. I didn’t feel pressured to make a decision. I didn’t feel pressured to make a decision. More

Service tech was great. Video multi point inspection was an added PLUS! Car wash too. Video multi point inspection was an added PLUS! Car wash too. More

I Received great Service from Clay Cooley Nissan in Irving. The staff was very helpful and courteous. Irving. The staff was very helpful and courteous. More

Great service and friendly staff, helped out a lot. I would recommend this dealership to anyone. I would recommend this dealership to anyone. More

It’s doing really great job on my experience I’ll recomend it to my friends recomend it to my friends More

The greatest, thanks Clay Cooley Nissan Irving, I really appreciate the way you took care of my car and me! appreciate the way you took care of my car and me! More

The staff was great ! They gave me a free car wash & vacuumed it. I appreciate yall !! They gave me a free car wash & vacuumed it. I appreciate yall !! More

I did paperwork to buy nissan Frontier on Dec 8th 2023 around 8 pm with the dealership . I was told to go through their finance company since it was late at night and I could always refinance with my cred around 8 pm with the dealership . I was told to go through their finance company since it was late at night and I could always refinance with my credit union for their lower rates once i bought it . Next morning I called my credit union and they said that since the vehicle has high mileage they will not be able to give an earlier quoted interest rate. I went back to delership and returned the car immediately ( by 9:30 AM ) to get car that would qualify for the low interest. As it was still under the three day money back gurantee they took it back. First Problem: In about a week I get a letter saying that I owe monthly payments to the company they financed the returned car from. I called the delership and they assured me that the money will be refunded to the financing company but week after week it never did. It took them about 50 days and atleast 8 phone calls( a call every week ) and two times visiting in person for them to start the refund process. By the time they refunded the money the finance company already had marked my account deliquent. It took them almost two months to pay that account. At this point I am just hoping that this dosen't affect my credit score badly. Second Problem: Around Jan 2024 I start getting bills for toll use. It was for the car that i returned. At first the delership dismissed my request to find out why I am getting those bills. Only after I filed police report claiming improper use of my records they confessed to mistakenly selling the car to next customer with temp number plate associated to my records. The number plate had already been cancelled in DMV but was in the next unsuspecting buyer's car. For more than a month the new buyer was driving a car with cancelled plates. They promised that they will remove the temp number plate from the car and reimbursh me for the bills from toll tag authorities. I had to followup with them for almost one and a half more months to get it corrected. I was told that the check will be ready multiple times but when I went there it wasn't there. I was told it had already been mailed and it never arrived. I finally got the check yesterday March 2 2024. I am so amazed by a dealership with so much history and name , lack system and have an attitude to keep their customers lingering like this. More

John Grant rocks. Everything was quick, easy, and painless. Thank you! Bless you all for everything. Everything was quick, easy, and painless. Thank you! Bless you all for everything. More

My service advisor Samantha was great. She was very thorough and professional. I felt that I received great quality of work for the price. She was very thorough and professional. I felt that I received great quality of work for the price. More