Claremont Toyota

I had an excellent experience with the purchase of my new 2011 Tundra. The entire transaction was flawless! 'Zupe', the fleet manager matched the price I received from another dealership but got me the exac 2011 Tundra. The entire transaction was flawless! 'Zupe', the fleet manager matched the price I received from another dealership but got me the exact color I wanted (the other dealership would not do this). Cindy in finance completed all the paperwork in a fast and efficient manner. The entire process from when I walked in the door until I was driving away was just under 2 hours! A++++ and 2 thumbs up!!! More

READ the paper before you buy - $2000 ag srv (agent service fee?) for a used car? Please tell them to go back and fix the number - only pay what you are legally required to pay: sales price, tax, and f service fee?) for a used car? Please tell them to go back and fix the number - only pay what you are legally required to pay: sales price, tax, and fees. Also, there will be discrepancy between internet advertised price and dealership price, bring all your research with you. Good luck. More

This is the worst dealership... I talked with them several times before going to their location but there was no one to give attention to customers.. They lied on phone for offers and APR and when I w several times before going to their location but there was no one to give attention to customers.. They lied on phone for offers and APR and when I went to their place they changed their statements. Full of crap and BS.. It seems like smoking and chatting with each other is more important than taking care of customer. There was no toilet paper and towel in restrooms.. And no cups for drinking water... They don't deserve my bussiness.... But if you want to waste your time and money than they are top in the list... More

DO NOT BUY A CAR FROM THEM!!!They treat you like an animal! They play hide and seek games, force you to buy the car when you are not 100% sure if you want it or not. I know most of dealers are all lia animal! They play hide and seek games, force you to buy the car when you are not 100% sure if you want it or not. I know most of dealers are all liars, but people here in Claremont Toyota are even worse because they lie to you and TRICK you! If you really want to buy Toyota, go find a better place or you will regret! Don't be fooled by their free oil change! More

They caught their mistake and honored their promise . They caught their mistake and honored their promise . Gina was trying very hard and went out of her way to make sure we were happy and received the They caught their mistake and honored their promise . Gina was trying very hard and went out of her way to make sure we were happy and received the vehicle at the price that was promised to us. The management and finance department was willing to work with her to make sure of customer satisfaction. More

He is a fleet sales person. I requested a quote and I responded back to him that their dealership was one of the highest quotes! He responded with who ever gave me a lower quote was quoting an "Add Car". responded back to him that their dealership was one of the highest quotes! He responded with who ever gave me a lower quote was quoting an "Add Car". I then asked him so are you saying that when we request a quote on line we are actually purchasing an "Add Car"? He then responded extremely nasty and had the nerve to say they are number 1 in customer service. I wrote an email in hopes that it reaches his manager. I would NOT recommend this dealership. There are other dealerships that really want your business! More

After spending over 3 hours at this dealership, we came to an agreement on the vehicle we wanted to purchase, which the dealer was going to get from another dealer. We were not able to take the car home wi to an agreement on the vehicle we wanted to purchase, which the dealer was going to get from another dealer. We were not able to take the car home with us that evening but they said it would be delivered the next day. After we made arrangements to sell our car, they called and told us the vehicle we agreed to was no longer available and could not find us another one. We left a deposit check on hand, which they refused to return via secure mail. They offered to use regular mail, which can not be tracked. The dealer did not care at all that we were inconvenienced or that they had lost a customer. This was the worst customer experience I have had. More

I bought a certified used car from these people. They gave me FREE OIL CHANGES FOR LIFE!!!! Awesome, right? I'm gonna break it down real fast for you. 1. If you stay and wait for your oil change (even i gave me FREE OIL CHANGES FOR LIFE!!!! Awesome, right? I'm gonna break it down real fast for you. 1. If you stay and wait for your oil change (even if you make an appointment) it will take you 3 1/2 hours to get out of there. They will never come find you and tell you they are sorry it is taking so long. They will leave you and hide themselves so that you cannot find them and you're left there completely helpless until the Gods decide to buzz your pager and let you out of that hell hole. 2. If you drop your car off and take the shuttle home and tell them you need to be picked up at 2:00, they will not show up on time. When you call to ask them why, they will tell you they make no guarantees about pick up times and then they will show up at least an hour late. They want you to fold on your FREE OIL CHANGES FOR LIFE deal. They want to make you so insane that you never visit their service dept. again. I would rather shoot myself than walk in there again...but I will walk in there every 3 months until my car dies to get my flippin free oil change, because THEY WILL NOT GET THE BEST OF ME. JOHN DUMAS is the service agent that made me wait 4 hours. JOHN DUMAS. More

Initially we came in to check out an ad we heard on the radio. We had called in first to verify it, which someone did and so we came out from San Bernardino and when we came in, it wasn't actually true. We radio. We had called in first to verify it, which someone did and so we came out from San Bernardino and when we came in, it wasn't actually true. We were pretty mad and talked with a manager about how we felt. He was very kind. I can't remember his name but he was superior in the way he spoke with us and handled the entire situation. He also sat us down with a man named "Mo" who talked with us about our financial situation and assured us that we wouldn't have to hassle with haggling and he would work with us and ease our stress after what we already had dealt with with the previous sales person. We then met Tommy Avila. He is an outstanding individual, not just as a salesperson, but a person. He is kind and caring and willing to go the extra mile for you. He worked very hard that HOT day for us and we traded in two cars that day and bought two cars from him that day. The entire team that we worked with that day was superior albeit the people we initially spoke with. I have since been in to the service dept. as has my husband and each time the people that we are in contact with could not be any kinder or more professional. I have never been in a dealership with such attentiveness, kindness and personable service. Thank you! Jennifer Hosch More

Dealt with Internet/Fleet sales and was offering to pay Dealt with Internet/Fleet sales and was offering to pay an extra $500 for the color that I wanted, which was also a price match to another dealer. Dealt with Internet/Fleet sales and was offering to pay an extra $500 for the color that I wanted, which was also a price match to another dealer. After calling back 2 or 3 times, the internet sales guy told me "if you want to play games then just go ahead and buy from the other dealer". First off, Claremont prides themselves in beating prices, even Federal Unions, Sams Club, Costco, AAA, etc. I was willing to pay an extra $500 and only wanted them to MATCH, not beat, the competitor and they respond to me rudely like that. I definitely was not impressed nor did I buy from them. More