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Claremont Toyota

Claremont, CA

4.5
4,454 Reviews
A graduate of the University of Northern Iowa, David Wilson has been involved in the automobile industry for nearly 40 years. He was vice president and general manager of Covey Lincoln Mercury in Phoenix, Arizona, for five years before coming to Toyota of Orange in 1982. Before buying out the owner of Toyota of Orange in 1985, he was the vice president and general manager. Mr. Wilson is now the owner and president of sixteen automobile dealerships - employing nearly 2000 people. Sales for these corporations now total just under $2 billion annually, making the Wilson Automotive Group one of the ten largest dealership chains in the nation. Claremont Toyota is committed to providing the care and expert service that our guests come to trust. Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Come see for yourself how our team of experts help keep your Toyota a Toyota. Claremont Toyota has expert technicians on staff to handle your repair needs or oil changes, tire rotations, battery replacement, brake repairs and all other Toyota Factory Scheduled Maintenance.
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601 Auto Center Dr

Claremont, CA

91711

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Showing 4,454 reviews

August 20, 2020

I enjoyed my visit even though I didn’t have an appointment they took me in and my car was done faster than expected. Thanks More

by CALDERON.MAYRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Zalibra
Aug 20, 2020 -

Claremont Toyota responded

Thank you for the kind words. Hope you have a great day.

August 20, 2020

I’m really upset that I went in for an oil change service and waited over 4 hours. I was sitting outside and seen when my car was finished yet they didn’t call me for over an hour. Also I always thought to More

by PURRRFECT4ERIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Aug 20, 2020 -

Claremont Toyota responded

I apologize for your service experience. I would like to help resolve the concern. If you would like to come in and I will make sure one of the mechanics checks and tops off your fluids. Just ask for Zupe, Customer Relations Manager. And we are working on the processes in service to get the wait times down. You can also contact me directly at 909-542-1613 for any other questions. Thank you.

August 20, 2020

There were a numbers of problems during my last appointment. I had to wait almost three hours for an oil change. I made an appointment for the oil change , but my car was not serviced until two ho More

by ECOCSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar
Aug 20, 2020 -

Claremont Toyota responded

I'm sorry to hear about your service experience. We will continue to improve so that we can make sure we reach 100% customer satisfaction. Can you contact me directly at 909-542-1613 and I would like to speak with you about the service you needed. Hope to hear from you. Thank you and have a nice day.

August 20, 2020

Everything went very well at the dealership. Very professional and well treated. Paperwork and processing went quickly. Phil made the whole process a pleasure. Will probably be back for future servic More

by VLHERNAN26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil
Aug 20, 2020 -

Claremont Toyota responded

Thank you for the kind words. I will be sure to pass this on to Phil. Hope to see you on your next service visit.

August 20, 2020

Juanita, my service advisor CALLED ME to let me know what items needed attention and what could wait until my car's next service. Appreciated not being forgotten and ME NOT HAVING TO CALL to see if my car wa More

by NENASINGS4GOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juanita Ortiz
Aug 20, 2020 -

Claremont Toyota responded

Thank you for the kind words. I will let Juanita know to keep up the great work.

August 20, 2020

Great service, great advisors, great service technicians. My vehicle was experiencing a mechanical problem. For Years I have used Claremont Toyota for my vehicle service needs but because of covid-19 Claremo More

by AARICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frederick Wilson
Aug 20, 2020 -

Claremont Toyota responded

I'm happy to hear about your service experience and am glad that Olive was able to help you. We look forward to seeing you on your next visit. Hope you have a great day!

August 20, 2020

My experience with Oliva was great. She is very friendly and made me feel welcome. I think the people who service your car should be a little more conscious, my truck was delivered to me with grease smudges More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliva Vedoy Pratt
Aug 20, 2020 -

Claremont Toyota responded

Thank you for the feedback. I'm happy to hear that your overall experience was good but I would like to help you with the interior of the vehicle. You can contact me and I will see to it that we clean your vehicle of the smudges. My name is Zupe, Customer Relations Manager. 909-542-1613.

August 20, 2020

The advisor Mr, Oscar Vergara was very informative and knowledgeable. Although I had to wait at least 2.5 hrs. for my SUV to be service. Mr. Vergara informed me I had to have a repair replacement done, wh More

by Bev Ames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vergara
August 20, 2020

I was sent emails for need of 30,000. Mile service. Ended up only needing oil change. Needed recall x2. Waited 4hrs. Recall didn't get done as promised. Only oil change. 8th car 7am appt. 4hours waiti More

by PEARSONKEN777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar
Aug 20, 2020 -

Claremont Toyota responded

I'm sorry to hear about your experience and with the wait time. We are working hard to address this and we will continue to work on our processes to make wait times better. We value your business and hope to see you on your next visit. Please contact me if I can assist in any way. Thank you and have a great day. Zupe, Customer Relations Manager, 909-542-1613

August 20, 2020

Nice quick and friendly service, recall done and they figured out the reason for the brakes shimmying, everything finished before due time. And a big thanks to Zupic in being able to figure our our ong More

by DELANOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivica Zupic
Aug 21, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are so glad to hear you had a pleasant experience at our dealership and with our Customer Service Manager Zupe! We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

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