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Claremont Toyota

Claremont, CA

4.5
4,462 Reviews
A graduate of the University of Northern Iowa, David Wilson has been involved in the automobile industry for nearly 40 years. He was vice president and general manager of Covey Lincoln Mercury in Phoenix, Arizona, for five years before coming to Toyota of Orange in 1982. Before buying out the owner of Toyota of Orange in 1985, he was the vice president and general manager. Mr. Wilson is now the owner and president of sixteen automobile dealerships - employing nearly 2000 people. Sales for these corporations now total just under $2 billion annually, making the Wilson Automotive Group one of the ten largest dealership chains in the nation. Claremont Toyota is committed to providing the care and expert service that our guests come to trust. Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Come see for yourself how our team of experts help keep your Toyota a Toyota. Claremont Toyota has expert technicians on staff to handle your repair needs or oil changes, tire rotations, battery replacement, brake repairs and all other Toyota Factory Scheduled Maintenance.
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601 Auto Center Dr

Claremont, CA

91711

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Showing 4,462 reviews

January 05, 2021

Very nice and employees very friendly. Followed their recommendations, very happy with the end results. Pricewise, it was affordable and worth it. We will be going back for our next service for sure More

by CRISFLETES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candace Harrington
Jan 05, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

January 05, 2021

New ownership caused me the loss of a Costco discount since you no longer partner with them. Despite this, I still have my vehicles serviced at Claremont Toyota because Phil Tarin is my service rep. Phil More

by Gootz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Tarin
Jan 05, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

January 05, 2021

Friendly staff; overall pleased with service. Olive is a pleasure to work with and answered all my questions. Keep it up the good work Olive!! More

by SHEMOR1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olive
Jan 05, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

January 05, 2021

Needs improvement in the area when the serviced vehicle is picked up. Needs to improve its customer service interaction & communication. Service advisor did a good job. Professional and great customer More

by SDAVID811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott from Service Dept
Jan 05, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

January 04, 2021

I took my truck for an oil change and whoever made left a mess in the bottom of the truck and didn’t clean it and the only way I knew it was because it started to lick in my driveway More

by CARREON_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
January 03, 2021

Price of service has gone up in the last year which is really making me consider going elsewhere for service. I also learned that you no longer provide a military discount which is a little disappointing. More

by EdwinH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cashiers were friendly and kind.
January 02, 2021

Happy New Year !! Unfortunately it hasn’t started out Happy New Year !! Unfortunately it hasn’t started out great 🤦🏼‍♀️ Our lease is up and we have to turn in our Rav 4 😢 My husband and his team at More

by DEBCROFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Lopez
Jan 05, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

January 01, 2021

Wait time far too long Pandemic.Service representative needs to explain service completed and check on recalls.l plan on never come back for service. More

by BELLMICHELLE18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenda Araiza
Jan 01, 2021 -

Claremont Toyota responded

Dear Customer , Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. I really apologize for all what happened and It will be a pleasure to offer you a special luxury detail for your vehicle and a full tank gas as an apology for all this! and I will make sure this won't happens again for sure Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation.  I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

January 01, 2021

Still waiting for them to contact me in regards to parts(mudguards & bodyside molding) that were promised to on 12/09/20 and it’s already 01/01/21. More

by REDPILL2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2021 -

Claremont Toyota responded

Thank you for letting us know. I can help you with this appt. You can contact directly at 909-542-1613 and I will confirm your info and take care of you personally. Thank you again. -Zupe-

January 01, 2021

At my last service appt, I was told that I needed to replace my windshield nozzle and that they would order it. I called back two weeks later and was told that the part had come in and I would need to s More

by DOUGLASRHUSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Tarin
Jan 01, 2021 -

Claremont Toyota responded

I apologize for the wait. Our service department will be back tomorrow. You can contact me at 909-542-1613 and I will confirm your info and schedule your appt for the installation. My name is Zupe.

Jan 01, 2021 -

DOUGLASRHUSTON responded

Thank you for your prompt response. I will call back tomorrow.

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