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Claremont Toyota

Claremont, CA

4.5
4,465 Reviews
A graduate of the University of Northern Iowa, David Wilson has been involved in the automobile industry for nearly 40 years. He was vice president and general manager of Covey Lincoln Mercury in Phoenix, Arizona, for five years before coming to Toyota of Orange in 1982. Before buying out the owner of Toyota of Orange in 1985, he was the vice president and general manager. Mr. Wilson is now the owner and president of sixteen automobile dealerships - employing nearly 2000 people. Sales for these corporations now total just under $2 billion annually, making the Wilson Automotive Group one of the ten largest dealership chains in the nation. Claremont Toyota is committed to providing the care and expert service that our guests come to trust. Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Come see for yourself how our team of experts help keep your Toyota a Toyota. Claremont Toyota has expert technicians on staff to handle your repair needs or oil changes, tire rotations, battery replacement, brake repairs and all other Toyota Factory Scheduled Maintenance.
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601 Auto Center Dr

Claremont, CA

91711

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Showing 4,465 reviews

February 25, 2021

Best customer service ever...Bert took good care of me & Best customer service ever... Bert took good care of me & my Sons car was ready 2 be picked up ...Not to mention the Car was washed..I am very please More

by MSMARMAR1468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert # Service
Feb 25, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

February 25, 2021

Javier Bernal was very good at explaining the work that needed to be done. I appreciated the courtesy discount and washing the car. This is where I always bring our Avalon. More

by CHUCK.RASSIEUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Bernal
Feb 25, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

February 25, 2021

Days later, nothing is fixed and there is clearly a total communication problem between the service folks, the people who do ordering/receiving, and the automatic messaging/e-mail update system. Basically, a More

by Teedee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelly someone. And someone in service.
February 25, 2021

I have to say I wasn't expecting much when I visited this time because I had some bad experience in the past, but this visit was much better, and Luis did a good job with helping me resolve my issues. Thank More

by ITSMISSVEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis in the Service Dept handle my vehicle, and I was pleased with the outcome.! Thank you.
Feb 25, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

February 25, 2021

Wasn’t too happy with overall experience. They shake your hand telling you it’s a done deal and then call you back for another three hours cuz the bank didn’t approve and they need to rewrite the deal. Waste More

by RATM0023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eliud Casillas, Adrian Romero
Feb 25, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

February 25, 2021

This was my second time bringing my car to Claremont Toyota for service. I really appreciate Candace Harrington! She is very professional and listens intently when I ask questions. I forgot to ask her t More

by Doctor1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candace Harrington
Feb 26, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

February 24, 2021

Good service, professional kind people fast and caring. They take the time to help and assist the best they can to get you in and out More

by FENDER91765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osvoldo Godoy
Feb 24, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

February 24, 2021

Transitions are hard--getting an appointment was ridiculous, but once I got there Tony was terrific in his care for the issues affecting me and the car with warranty. More

by LJCOD
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
Feb 24, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

February 24, 2021

I like to thank Jeremy Wright, service my Tundra truck all the times. He had a excellent experience and knowledge to serve the customer. If he didn't work at this dealership, I may not bring my truck serv More

by jans4uall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wright
Feb 24, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

February 24, 2021

I went to get a simple tire change and it took around 4 hours to get my truck back. Never had any updates and i was left in the dark waiting! More

by GILBERTGU13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Araiza, Juan Bonilla, Eliud Casillas, Ryan Crenshaw, Mahmoud Eissa, Eduardo Cardenas
Feb 24, 2021 -

Claremont Toyota responded

Dear Gilbert, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

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