City Volkswagen of Highland

Things started off great with initial outreach and inventory search for the exact vehicle I wanted and the salesperson, Brian, was great to work with throughout. He also was great to work with during inventory search for the exact vehicle I wanted and the salesperson, Brian, was great to work with throughout. He also was great to work with during follow up process and answered any questions I had, was very understanding, patient, and responsive. When it came to financing and working with the team there, my experience was not as enjoyable. There was a very long wait time and a request to complete even more paperwork and pay more money after the deal was "closed" and paperwork signed the previous day. I was expecting to only pick up the keys to the car that following day since it had to be shipped. I expressed my disappointment and they understood, apologized and was very accommodating. They paid the fees that were overlooked and thanked me for doing business at their dealership. Overall, good experience and will be back to find a VW for my husband. More

Andy is great representative tells you straight up what you need to drive away with a car. you need to drive away with a car. More

Lameshia and James were really helpful throughout the whole process and I am grateful for them. whole process and I am grateful for them. More

This is my 3rd time coming back. Thank you Brian and Anthony you guys were awesome. I honestly love Highland Volkswagen and will be back. They are always willing to work with you and Thank you Brian and Anthony you guys were awesome. I honestly love Highland Volkswagen and will be back. They are always willing to work with you and the atmosphere is inviting and always smiling and upbeat. Thank you More

Lameshia Rogers is a very pleasant sales lady I would recommend her services to my family members at any time, she was accurate with the information and she also very informative about the car recommend her services to my family members at any time, she was accurate with the information and she also very informative about the car More

Brian West over at City VW was amazing. From start to finish help me get into the right car. Was very helpful and walked me through every step and makes sure to have me understand everythin From start to finish help me get into the right car. Was very helpful and walked me through every step and makes sure to have me understand everything! I would definitely recommend Brian West and City Volkswagen of Highland More

Lameshia was an incredible saleswoman. She went above and beyond for my fiancé and I with our purchase. She went above and beyond for my fiancé and I with our purchase. More

I bought a brand new Golf GTI and Brian West walked me through everything and made me understand the whole process! I'm driving away very happy! I highly recommend this dealership and anyone to use Brian through everything and made me understand the whole process! I'm driving away very happy! I highly recommend this dealership and anyone to use Brian West as your salesman! Very professional! More

My Experience at City Volkswagon was excellent. ..My Sales Consultant Brian was Awsome..very Patient, knowledgeable, and very attentive to My concerns and needs...I would recommend customers ... Ms ..My Sales Consultant Brian was Awsome..very Patient, knowledgeable, and very attentive to My concerns and needs...I would recommend customers ... Ms. Holmes More

Let me just start by saying Brian was amazing from the initial phone call. I came in and he began the process with great professionalism and was very pleasant. Him and Anthony made the shipping experience initial phone call. I came in and he began the process with great professionalism and was very pleasant. Him and Anthony made the shipping experience very smooth and we’re very clear and thorough on everything and for that i am appreciative. I recommend them 10/10 for your car buying needs. More