City Volkswagen of Highland

My Exceptional Experience at Volkswagen of Highland! Stepping into Volkswagen of Highland was, from the outset, a truly refreshing experience, and I owe so much of that to the exemplary salesmanship Stepping into Volkswagen of Highland was, from the outset, a truly refreshing experience, and I owe so much of that to the exemplary salesmanship I encountered. Forget the stereotypes of pushy or uninformed car salespeople; the team here, particularly Erik Dahlman, provided a masterclass in what professional and customer-focused sales truly looks like. From the moment I expressed interest in the Cross Sport and or Tiguan, the approach was one of genuine helpfulness and deep product knowledge. Erik didn't just rattle off specs; they actively listened to my needs and preferences, asking insightful questions that helped me clarify what I was truly looking for in a vehicle. This wasn't about making a quick sale; it was about finding the right car for me. What truly set this experience apart was their ability to articulate the features and benefits of each Volkswagen model I was interested in, in a way that was both comprehensive and incredibly easy to understand. He was adept at highlighting the specific innovations that mattered most to my lifestyle, demonstrating the technology with patience and clarity. I never felt rushed or pressured; instead, I felt empowered by the information I was receiving. The negotiation process was handled with remarkable transparency and fairness. Anthony & Erik were upfront about pricing, financing options, and trade-in values, ensuring I felt confident and comfortable with every decision. There were no hidden fees or last-minute surprises, just honest communication that built trust and rapport. Beyond the transaction itself, the post-sale follow-up was equally impressive. It's clear that the commitment to customer satisfaction extends far beyond the drive off the lot. For anyone in the Highland, Indiana, area (or even further afield) considering a Volkswagen, I cannot recommend the team at City Volkswagen of Highland highly enough. If you're looking for an automotive purchase experience that is professional, informative, transparent, and genuinely enjoyable, do yourself a favor and visit them. This is salesmanship at its absolute finest! The only negative I have is that Erik's info is not on the site so that I can tag his recognition! More

Brian and James were amazing to deal with. Would 10/10 recommend coming to highland Volkswagen. Would 10/10 recommend coming to highland Volkswagen. More

Great customer service. I found them to be very attentive and "no pressure" salesmanship. I would highly recommend giving them a chance. I found them to be very attentive and "no pressure" salesmanship. I would highly recommend giving them a chance. More

This is the second time working with City VW and it was another good experience. Signing paper work only took about 45 minutes, but the preparation of the paperwork took a very long time, resulting in long another good experience. Signing paper work only took about 45 minutes, but the preparation of the paperwork took a very long time, resulting in long wait time to get out the door. I was there from 9:15AM-1:44PM. However, the team is very nice and thorough. I’d also highly recommend Brian West. Brian was friendly, professional, very patient, knowledgeable, and never pushy. Made the process smooth and helped me get the car I really wanted. More

Excellent customer and team. All questions was answered in professional manner and assistance was provided. All questions was answered in professional manner and assistance was provided. More

First time buyer of a VW, and I am happier than ever with my choice. Mainly because its a great vehicle, but also because my sales rep, Mr. Brian West, made the shopping experience flawless. Open communicati my choice. Mainly because its a great vehicle, but also because my sales rep, Mr. Brian West, made the shopping experience flawless. Open communication and product knowledge were top tier, which only played in to the buying confidence. Any questions I had were answered in a timely fashion, and he helped me get a great deal. Thank you to the VW of Highland team, and thank you Brian for all your help! More

Super friendly and fast we were able to get a different Jetta in a timely fashion after the first initial one was sold. Jetta in a timely fashion after the first initial one was sold. More

Brian was super helpful in helping me get the car I wanted. Made in super easy to where I was in and out. wanted. Made in super easy to where I was in and out. More

Brian west helped me out . ..shout out to him ..got me my new 25 jetta ...i recommend him A++++ ..shout out to him ..got me my new 25 jetta ...i recommend him A++++ More

Had an excellent experience with Brian, big shout out to him for making my dream come true! Was able to buy my favorite car! Excellent service, thank you! him for making my dream come true! Was able to buy my favorite car! Excellent service, thank you! More