City Volkswagen of Evanston

Karen Cooper is an excellent representative The work on my Passat ws handled excellently. Karen went out of her way to keep me up to date with the progress of the work. She even wrote down my The work on my Passat ws handled excellently. Karen went out of her way to keep me up to date with the progress of the work. She even wrote down my cell phone number in case I was walking outside when the car was ready. Thanks for all of you who did such a good job. Edmund Keefe More

Customer for life I love the service I receive at the Autobarn. Justin Russo and Elaina Adeniyi are great! We actually bought our second car from the Autobarn because E I love the service I receive at the Autobarn. Justin Russo and Elaina Adeniyi are great! We actually bought our second car from the Autobarn because Elaina had been such a great service consultant with our first, a VW Golf! Justin is a newer addition, but he has also been great to work with. Each is so accommodating and explains everything in a way anyone can understand. I have often waited for service with my two toddlers and the service consultants make sure the appointment goes as quickly as possible. In fact, I moved to Upstate NY two years ago and still bring my car to Autobarn Evanston on my biannual trips to Chicago. I bought my first car here and fell in love with VW. I bought my second because of the great service and anticipate more to come. It is, without a doubt, the best dealer and service center I've been to. More

Always professional, accommodating and friendly Elaina and the Autobarn team have always been phenomenal in servicing our 4 Volkswagens. Elaina is professional, courteous, and pleasant to deal with. Elaina and the Autobarn team have always been phenomenal in servicing our 4 Volkswagens. Elaina is professional, courteous, and pleasant to deal with. Best service experience I have had - better than any other dealer. Elaina follows up quickly and gets us back on the road. Elaina has earned my trust and respect. Never pushes anything that doesn't need to be done, and makes sure all is right before the car leaves. Truly exceptional service. More

Extremely pleasant experience. What a surprise. I recently purchased a VW GTI from Stephen and Bogdan at the VW Autobarn in Evanston. I was completely surprised how pleasant and enjoyable the expe I recently purchased a VW GTI from Stephen and Bogdan at the VW Autobarn in Evanston. I was completely surprised how pleasant and enjoyable the experience was. They were both completely straight forward and very knowledgeable about the VW brand. They gave me an amazing deal (0% finance 72 months) on a car that was everything (even more) than I thought I could get. I really love the new GTI and am glad I was fortunate enough to be helped by these two. I have no complaint and highly recommend the VW product and these two employees. If there is only one complaint, I would have to say the part-time temp person in finance could have been better prepared. He seemed lost and tried to add an unwanted undercoat protectant ($250) without my permission. But once his boss stepped in and corrected the mistake, the process was back on track. Once again, thank you VW Autobarn. I am really enjoying the GTI. More

Overall Pleasant Experience at Autobarn Being new to buying a car and needing to purchase within a finite window, The Autobarn and sales consultant Matt Solotaire made the process as pain-fr Being new to buying a car and needing to purchase within a finite window, The Autobarn and sales consultant Matt Solotaire made the process as pain-free and stress-free as I could have hoped. The staff, and Matt in particular, were friendly and importantly not too pushy. They were understanding of my financial limits and worked to best meet my needs within those limits. I was very pleased with the ease of communication with the staff and their availability to openly communicate throughout the purchase of my vehicle. In addition, the price of my vehicle was very reasonable and better than what I encountered around much of Chicagoland. I would definitely recommend this dealership and Matt Solotaire. More

Above and Beyond! If you are looking for your new or used Volkswagen, Evanston Autobarn is the place to go. I recently traded in my old car and Denis Tomsa, one of the If you are looking for your new or used Volkswagen, Evanston Autobarn is the place to go. I recently traded in my old car and Denis Tomsa, one of the best salesman I have ever encountered helped us get into a brand new 2014 CC. He personality was very friendly and made us feel very comfortable. He was able to give us top dollar on our trade in, and offered many options on purchasing a new car! It was quick and easy! We did experience one thing that was above and beyond. The car we wanted was at another autobarn store. It was late in the evening and no one was able to get us the car until the next day. It so happened that Denis owned the same car we wanted to buy, and he offered for us to take his personal car home for the night, and he would personally deliver our new car the next day. We were shocked on how nice he was and his gesture of making a customer happy no matter what! Who does that these days?? The next day he came to my work, delivered my new car with a full tank of gas! We then switched cars! It was an amazing experience with Denis. I will be a lifetime customer of Autobarn! More

Good job!! Gonzalo explained to me in a kind and simple way all the details of the car that I want to buy. He gave me confidence to make the purchase. Gonzalo explained to me in a kind and simple way all the details of the car that I want to buy. He gave me confidence to make the purchase. More

Mr.Matt Solotaire, Is one of the most pleasant and Mr.Matt Solotaire, Is one of the most pleasant and competent sales associates I have ever encountered in the car business.I marveled at him,above all Mr.Matt Solotaire, Is one of the most pleasant and competent sales associates I have ever encountered in the car business.I marveled at him,above all,is the ease which he adjusts himself to making the customer/buyer feel comfortable.He spared no details in finding me the car and color I was looking for and without pressuring me in making my decision,his answers to all my questions were precise,informative,and very knowledgeable.He is the kind of Sales Associate I would deal with any day of the week. The future will give more and more proofs of the merits of Mr Matt Solotaire,and the company that succeeds in attaching him to itself may be certain that it will derive honor from its connection with this young Sales Associate. James Stricklin More

I am really glad that I had Daniel Bronny as the sales rep who helped me with my purchase here. It was my first time ever even considering buying a car. When I told Danny my needs, he not only listened, b rep who helped me with my purchase here. It was my first time ever even considering buying a car. When I told Danny my needs, he not only listened, but he understood, asked questions to clarify, and provided reasonable options. He never made me feel like I was pressured. He really put me in the driver's seat of the whole deal. He was up front about my situation and options, but he was also understanding and worked with me. I walked away knowing that I had made a fair offer, and that Danny worked hard to get the approval. Thanks to Danny and the Autobarn team, I am a happy owner of a VW Jetta. Negative reviews aside, if you ask for Danny, you'll get your needs heard and every effort made to have them met. Thanks again! More

I'm not sure where to begin with this dealership. My I'm not sure where to begin with this dealership. My wife and I were unfortunately trustworthy and inherently signed blank contract documentation to I'm not sure where to begin with this dealership. My wife and I were unfortunately trustworthy and inherently signed blank contract documentation to later find out the vehicle payoff price came to nearly 7K more than agreed or explained. This dealership is incredibly dishonest - STAY AWAY! More