City Volkswagen of Evanston

Excellent! Very helpful, Nice, friendly and professional. I had an issue with my windshield wiper and Matt made sure it was covered by the dealer. Excellent 10/1 Very helpful, Nice, friendly and professional. I had an issue with my windshield wiper and Matt made sure it was covered by the dealer. Excellent 10/10 a+ More

Great service and very personable! I worked primarily with Andrew Lanum and he was great to work with. He offered to pick me up from the train station. He was very honest about the veh I worked primarily with Andrew Lanum and he was great to work with. He offered to pick me up from the train station. He was very honest about the vehicle. More

Volkswagen Service I brought my 2009 CC in for service because of check engine light. I spoke with Justin Russo and he made the whole experience very pleasant along with I brought my 2009 CC in for service because of check engine light. I spoke with Justin Russo and he made the whole experience very pleasant along with team member Gigi made me feel like a V.I.P. More

Great listeners .. excellent service They have a great team at Autobarn, Evanston. We were new to Evanston area and Matt Solotaire showed great patience and understanding to help us into They have a great team at Autobarn, Evanston. We were new to Evanston area and Matt Solotaire showed great patience and understanding to help us into a pleasant car buying experience. We leased our 2015 Jetta, which is running great. More

Fast, efficient. Thanks to Elaina Adenlyi I will return for service in the future, Fast, efficient and professional. Great experience thanks to Elaina Adeniyi she made sure the car was clean I will return for service in the future, Fast, efficient and professional. Great experience thanks to Elaina Adeniyi she made sure the car was clean and ready to go when I returned to pick it up. More

Recall Service Bianca James took care of the recall repairs. My Jetta was ready when promised and I appreciate Ms. Bianca’s polite and helpful manner. There was n Bianca James took care of the recall repairs. My Jetta was ready when promised and I appreciate Ms. Bianca’s polite and helpful manner. There was no charge for the recall service. More

Great customer service Ask for Elaina Adeniyi and your service experience will be effortless, fast and thorough. She is a consummate professional that task great care of her Ask for Elaina Adeniyi and your service experience will be effortless, fast and thorough. She is a consummate professional that task great care of her customers' needs. More

Denis Tomsa- Top Notch Sales Emplyee I recently purchased a 2015 Golf R. It had to be shipped from Germany as there was not one to be found within a 100 mile radius of Chicago. Denis Toms I recently purchased a 2015 Golf R. It had to be shipped from Germany as there was not one to be found within a 100 mile radius of Chicago. Denis Tomsa took care of my order and provided regular updates as to where my car was along it's journey to the United States and finally to Evanston. Denis seemed just as excited and eager as I was to receive the car. On the night that we actually purchased the car, Denis made certain that the process was quick, while thoroughly explaining the ins and outs of my new car, Volkswagen, and the services that their dealership has to offer. He even introduced me to Mo, one of the most personable mechanics I've met at a dealership. There were some minor cosmetic flaws with the interior of the car from the factory in Germany. However, Denis and Mo have put me at ease, quickly ordered replacement parts and it is all being taken care of. Throughout the whole process there has never once been any added pressure to upgrade maintenance services, etc. Denis simply provided me with all the information I could ever have asked for and ensured that I understood answers to questions. Mo, in service, even spent a good 15 minutes talking to me about my car and explaining the care that he would take with it. In a short time, I've been made to feel like part of a small family and trust that they will take good care of my car when it is there for maintenance and/or service. I am so thrilled about my experience with Denis and Mo, that I almost forgot to mention- The 2015 Golf R is the most fun car I have ever owned or driven!!! More

So happy with The Autobarn of Evanston!!! I recently purchased a 2013 Volkswagen CC Sport Plus. It was a fantastic experience and I would urge anyone to consider The Autobarn Volkswagen of Eva I recently purchased a 2013 Volkswagen CC Sport Plus. It was a fantastic experience and I would urge anyone to consider The Autobarn Volkswagen of Evanston for their next car. They were very professional, courteous and a delight to work with. I could not have asked for a better dealer, Pierre Oshana! Thank you so much for all the help and support!!! You truly rock! Thanks once again!!! More

Great service Was in the friendly and professional care of Daniel Herrera who assisted me promptly with my service needs and questions. Received a call just before Was in the friendly and professional care of Daniel Herrera who assisted me promptly with my service needs and questions. Received a call just before service work was completed and had my vehicle returned to me washed and ready to go. He also briefed me on what to expect on my next service. This is how all service departments should run! More