City Volkswagen of Evanston

Mario Grbavac was a fantastic salesman. He really helped me out purchasing my first vehicle. He was extremely educated on the car I was interested in and was personable. Mario really worked with me to try a me out purchasing my first vehicle. He was extremely educated on the car I was interested in and was personable. Mario really worked with me to try and get me the best deal possible. I would defiantly recommend him anyone looking to purchase a new car. However, I did not have the best experience with the financial area. Steve who works in the financial area was completely incompetent and has no idea what customer service means. He is a complete tool and should find another career. He disclosed personal information to one of my family members that he should have never been said. Real unprofessional... More

Words of warning. Have the car prepped to go out the door before signing any papers. I signed the paper work and after they washed and cleaned the car I found several deep scratches in the paint where you wo before signing any papers. I signed the paper work and after they washed and cleaned the car I found several deep scratches in the paint where you wouldn't expect them. I had seen the very expensive floor mats in the trunk on my pre purchase inspection but didn't think I needed to count them, on delivery I discovered that it was missing the driver side mat and they said that they wouldn't get me one since I already had signed off on the paperwork. (they did provide me with a mat but it didn't come close to matching the others) If the car you are trading in is not one sold at the dealership, i.e. Volkswagen at a Volkswagen dealership they will only offer you local wholesale prices (you can't find that info on the internet) which is 3 to 4 grand less than KBB bluebook. That's all the bad. My salesperson was very helpful and a car nut which was nice. He linked my cell to the car and since I was coming from out of state he programed my next destination into the Navigation system which was of great help. I had left some personal belongings in my car and he had them Fed ex'd overnight to me. I didn't get a great deal but feel it was fair considering the car I bought was fairly rare in the market place. All the employee's were very pleasant to talk to and helpful. I would not hesitate to do business with them again and would recommend them to my friends. Like anything you need to do your homework to get the best deal. More

Danny Bronny did and excellent job on the purchase of my new Toureg. Very quick, polite, and efficient. Great dealership, will be back. Thanks for the great service. new Toureg. Very quick, polite, and efficient. Great dealership, will be back. Thanks for the great service. More

Danny Bronny was our sales consultant and found our exact car and further sharpened his pencil and made the deal when other dealers were trying to be competitive. Professional, pleasant and cool under press car and further sharpened his pencil and made the deal when other dealers were trying to be competitive. Professional, pleasant and cool under pressure. Great total experience - thank you !! More

The best sales consultant I have ever met. I will be more then happy to buy many more vehicles in future from Narcis Agis. Real professional, honest and knows every single detail about VW. He is a reason my then happy to buy many more vehicles in future from Narcis Agis. Real professional, honest and knows every single detail about VW. He is a reason my family and I buy cars in Autobarn VW of Evanston More

If you are looking for a new VW this is the place to go to. Dennis Tomsa is the guy to go and see. He is very professional and will do everything stays in he's powers to give you the best deals he can. I'm to. Dennis Tomsa is the guy to go and see. He is very professional and will do everything stays in he's powers to give you the best deals he can. I'm glad for my decision and glad that i met him and that he helped me. More

We had a great experience...wish the process was a little faster as we didn't expect to buy a car and had some commitments at the end of the day. However, the guys we worked with were on top of their game a faster as we didn't expect to buy a car and had some commitments at the end of the day. However, the guys we worked with were on top of their game and made us feel welcome and comfortable. More

I have nothing but great things to say about the people at The Autobarn in Evanston. I was referred by a friend of mine to change my maintenance from Jennings VW to The Autobarn in Evanston, since I live e at The Autobarn in Evanston. I was referred by a friend of mine to change my maintenance from Jennings VW to The Autobarn in Evanston, since I live equidistant from both dealerships. The quality of work and the service definitely exceeded my expectations. They replaced a bulb for FREE and my car was returned to me super clean. My interactions with staff has been wonderful (go see Richard Kirkpatrick-seriously, I'm demanding you!). I feel like they care about me as a customer, not just a sale. I work in a retail environment where customer service is considered the most important thing, so I seek out great customer service, and am rather unforgiving for bad service. They offer something called DriveSure, which is a fantastic maintenance program, which pays for itself in the long run. I know eventually I will want to buy a new VW, and when I do, I will purchase it from the Autobarn in Evanston. More

I had been coming to the Autobarn for maintenance on my current VW lease for some time and when I decided it was time for an upgrade I knew where to go. Bojan was very helpful in making sure I liked the ca current VW lease for some time and when I decided it was time for an upgrade I knew where to go. Bojan was very helpful in making sure I liked the car I was getting into and didn’t mind going back and forth between myself and management to find a payment I was comfortable with. He even stayed late until everything was set to go. I would highly recommend him for any purchases and will definitely be returning to him when it is time for my next lease. Coming from someone who is not too easy to please Bojan was more than patient in handling my purchase. He also knows his VW’s and appreciates the investment a customer makes in purchasing or leasing a new vehicle, I felt no pressure to make a rash decision. More

Danny was VERY professional and, if we ended up buying a Passat, would have bought it from him. He tried valiantly to sell us on the reliability record and package a great deal, but, in the end, Consumer Re Passat, would have bought it from him. He tried valiantly to sell us on the reliability record and package a great deal, but, in the end, Consumer Reports and our honda mechanic pushed us away from Passat. More