City Volkswagen of Chicago

We had a great experience with Maria and Tim! They helped us reach an agreeable resolution and answered all of our questions patiently. Highly recommend! They helped us reach an agreeable resolution and answered all of our questions patiently. Highly recommend! More

Very pleased with services provided by David Alcatraz,very professional Thank you so much,David! Alcatraz,very professional Thank you so much,David! More

Client since 1995. While they have changed hands, I'm happy to stay with them throughout the transitions. Finally had to say bye to my 2009 beetle. Not easy, but Laura While they have changed hands, I'm happy to stay with them throughout the transitions. Finally had to say bye to my 2009 beetle. Not easy, but Laura helped to make it a bit less painful. Miss my "Frieda". But my new Taos "Shelly" and I are making friends. Also, thank you to John and Justin in the service department for being there when I needed service. Mechanics too! More

Maria & Tim & Juan were great to work with! They helped us purchase a 2025 Atlas! Would definitely recommend working with them! They helped us purchase a 2025 Atlas! Would definitely recommend working with them! More

I recently leased my third car, and I want to sincerely thank Tim, the manager, for taking such great care of me. When I walked in, I explained the three options I was considering based on my financial sit thank Tim, the manager, for taking such great care of me. When I walked in, I explained the three options I was considering based on my financial situation. Tim listened carefully, was extremely understanding, and worked with me to find the best path forward that made sense for my budget. Leasing a car can feel overwhelming—especially in today’s market where prices and options are constantly shifting—but Tim made the experience smooth and stress-free. I truly appreciated his patience, professionalism, and willingness to meet me where I was financially without any pressure. Thank you, Tim, for helping me find a solution I feel good about. I’m so happy with how everything turned out! More

I recently leased my third car, and I want to give a big thank you to David for making the experience smooth and stress-free. On the day of leasing, I had a lot of specific parameters and details I needed t thank you to David for making the experience smooth and stress-free. On the day of leasing, I had a lot of specific parameters and details I needed to work through, and David was incredibly patient with me every step of the way. He listened carefully, answered all my questions, and never made me feel rushed or pressured. Leasing a car—especially in today’s market—is no small task, and having someone like David who genuinely cares about getting it right made all the difference. I truly appreciate his professionalism, understanding, and willingness to work with me until everything felt just right. It was fun to test drive the vehicle with you, listening to music and laughing! Thank you, David, for your patience and support. I couldn’t be happier with the outcome! More

Leasing a car in today’s market can be incredibly overwhelming — it feels like there’s so much going on behind the scenes that you don’t always get to see. I just wanted to feel confident that I was overwhelming — it feels like there’s so much going on behind the scenes that you don’t always get to see. I just wanted to feel confident that I was getting a fair price without stretching myself so thin that I couldn’t actually enjoy the car I was working so hard to get as there are not a ton of options due to inventory. I do want to be a lifelong part of the Volkswagen Family. That’s why I’m so grateful I had Laura Torres helping me for my 3rd lease through the process. She was extremely patient and understanding as I laid out all my parameters, concerns, and questions. She never rushed me or made me feel like I was asking too much. Instead, she took the time to walk me through every detail and made sure I felt informed and comfortable with each step. Her honesty, professionalism, and support made all the difference. I truly feel like I got the best deal possible, and most importantly, peace of mind. I’ll admit, I may have been a bit blunt at times, so I want to sincerely apologize for being so difficult as times — it came from a place of stress of buying a car (which the process does need to be more seamless via the industry) and wanting to make the right decision as the car market is extremely impacted by the daily economy due to COLA. Thank you, Laura — I couldn't have asked for a better experience! Go see LAURA! More

I recently leased my third car, and I want to give a big thank you to both Dan Brasil and Laura Torres for their incredible support throughout the process. I know it is not easy for you selling in this econ thank you to both Dan Brasil and Laura Torres for their incredible support throughout the process. I know it is not easy for you selling in this economy. 7 years ago - when I first walked into the dealership, I met Dan and Laura, and they immediately made me feel comfortable and welcomed. They both took the time to listen and understand what I was looking for. I feel like a part of the Volkswagen Family and I wouldn't want to go anywhere else. They still it out with me to help me. Laura was especially patient with me as I worked through all my parameters—making sure everything aligned with my financial situation and needs. Thank-you to Dan for all the time you spent with me on the phone. I truly appreciated your patience, clarity, and the way you took the time to explain everything all of these months. Thanks to Laura and Dan, I walked away feeling confident and happy with my lease. I’m so grateful for their patience and support! More

Five-Star experience from the sales staff and management. Brandon Rosenow and Clem were great throughout the whole process! They worked with us and helped us meet our goals and leave with a brand new car p Brandon Rosenow and Clem were great throughout the whole process! They worked with us and helped us meet our goals and leave with a brand new car perfect for our family! We’ll be back to City VW! More