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City Limits Nissan - Service Center

Austin, TX

4.5
431 Reviews

431 Reviews of City Limits Nissan - Service Center

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June 01, 2025

Wouldn’t fix a flat within the tread as a Nissan policy but did waive the diagnostic fee for a vehicle with tire sensors not hooked up at the factory. Not sure if the service center should be blamed for th More

by laura.huffstutler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

City Limits Nissan responded

We are sorry to hear you're less than satisfied with your recent visit, our goal is to provide top notch service for every guest and falling short of that is disheartening. It appears the side wall of your tire was damaged, which cannot be patched. I know this is frustrating, but we would be happy to provide you with additional Rewards points to your Service account for the inconvenience. If you would like to provide any additional information, please reach out to us at your convenience at 512-444-1400. Thank you again and have a great week! Jason Laguna General Manager

June 01, 2025

The staff is very friendly and they try to solve any problem with the vehicle. More

by misybor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willis Prieto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

City Limits Nissan responded

We are happy to hear you had a great visit with us and we appreciate you taking the time to tell us about it! We're here to answer any questions you may have to please reach out if you need us, and have a great week! Thank you, Jason Laguna General Manager

Jun 04, 2025 -

City Limits Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. We hope you have a great day!

June 01, 2025

It was fine everything got fixed this time and no additional problems happened this time. More

by GALAMATA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

City Limits Nissan responded

We are glad to hear you had a good visit with the Service team, and we look forward to providing you with many more happy miles! Thank you for your feedback and we look forward to your next visit with us! Thank you, Jason Laguna General Manager

Jun 04, 2025 -

City Limits Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

May 31, 2025

Great customer service! She is friendly, accommodating, and efficient. Very attentive and goes above and beyond. More

by J.RDZ87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

City Limits Nissan responded

We are happy to hear the Service team took great care of you and will pass your comments along! Thank you for taking the time out of your day to tell us about your visit, and we hope to see you again soon! Thank you, Jason Laguna General Manager

Jun 04, 2025 -

City Limits Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

May 31, 2025

I love working with Daniel any time that I have a service need on my 350Z. He knows me by name and always ensures that my Z is serviced and safe to drive. He ensures that he has the same tech service my car More

by SYLRIOS2295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maynor Barrientos - Service Tech - 5 Stars as well!
May 31, 2025 -

City Limits Nissan responded

Thank you so much for your kind review, we are happy to hear that you consistently receive the top notch service we strive to provide our guests and will be sure to pass your comments along to the Service team! If you need anything at all, please don't hesitate to reach out. Have a great weekend and here's to many more happy miles in your 350Z! Thank you, Jason Laguna General Manager

Jun 01, 2025 -

City Limits Nissan responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 31, 2025

I couldn’t be happier with City Limits Nissan. Everything was exceptional from start to finish. The quality of work was excellent, and everyone went the extra mile to make sure I had a good expe More

by budagibert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

City Limits Nissan responded

Thank you so much for your kind review, we appreciate the opportunity to earn your business and look forward to providing you with many more happy miles! If you need anything at all please don't hesitate to reach out. Thanks again and have a great week! Thank you, Jason Laguna General Manager

May 29, 2025

I do not like this new Service Review format. It's another account and password that I have to keep up with...which I probably will not. Daniel Sanchez is outstanding and always performs at a 1 More

by BILLKASZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

City Limits Nissan responded

Thank you for taking the time to leave us your feedback, we appreciate you and will be sure to pass your comments along to the team! Have a great weekend! Thank you, Jason Laguna General Manager

May 28, 2025

Kendra was very attentive and polite and took care of my issues. It was a quick and smooth experience. More

by kconn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

City Limits Nissan responded

We are happy to hear you were well taken care of during your recent service visit and we hope to provide you with many more happy miles! Let us know if there's anything else we can do for you, and have a great weekend! Thank you, Jason Laguna General Manager

May 30, 2025 -

City Limits Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

May 27, 2025

Kendra was excellent getting us in for an oil change. She's friendly and knowledgeable. We had to wait longer than expected to check out because of how many other people were checking in. This doesn't se More

by MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

City Limits Nissan responded

Thank you for taking the time to leave us your review, we will use this feedback to refine our efforts going forward. If you need anything at all, please don't hesitate to reach out and we'd be happy to help! Thank you, Jason Laguna General Manager

May 26, 2025

I always get excellent service here. Thanks for everything you do. See you next time. More

by ANNPHIPPS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

City Limits Nissan responded

We are so happy to hear you had a great service visit, thank you for providing us with a review and for the opportunity to earn your business! If you need anything at all please don't hesitate to contact us! Thank you, Jason Laguna General Manager

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