Back

City Limits Nissan - Service Center

Austin, TX

4.5
380 Reviews

380 Reviews of City Limits Nissan - Service Center

Sort by
March 03, 2025

Seems like this location’s service went down after South Austin Nissan sold the dealership to City Limits Nissan. Service website is not friendly & allow scheduling certain details. On my last visit-I ask More

by DEANNAPERSYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

City Limits Nissan responded

We greatly appreciate your feedback and want to thank you for bringing this to our attention. We strive to provide top notch service to every guest, every time and falling short of that is disappointing. We will use your comments to refine our efforts and ensure a better visit going forward. I am unable to find your profile in our system, so if you would please reach out to us at 512-444-1400 at your convenience we'd love to get more information. Thanks again and have a great week! Jason Laguna General Manager

February 28, 2025

Jay and Johnny from Service was awesome. Worked with me on pricing. I'm a satisfied customer for life More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

City Limits Nissan responded

We are so glad to hear that the Service team took great care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend! Jason Laguna General Manager

February 26, 2025

I was updated in a timely manner. If I had questions later on, they thoroughly explained and addressed my concerns. More

by JASMINEDELEON0723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

City Limits Nissan responded

I am glad to hear that you had a good visit with us, we appreciate your feedback and look forward to providing you with many more happy miles! Thank you, Jason Laguna General Manager

February 23, 2025

City Limits Nissan was not able to identify why my 2023 Frontier would lose it's charge and I would have to jump start it. This has been an ongoing issue since I bought the truck in 2023. The only way I ca More

by rgperez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Carlos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Downey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

City Limits Nissan responded

I am sorry that we were unable to identify an issue with your vehicle, we ran every diagnostic available to ensure there were no malfunctions and to look for an underlying cause if there were. We pride ourselves on customer satisfaction and try to go above and beyond for our guests, so we regret that you did not have a good experience with us. If there is anything we can do for you in the future, please don't hesitate to reach out. Thank you, Jason Laguna General Manager

February 20, 2025

Very respectful ,answered all questions informative overall very great experience loved the atmosphere of the process More

by Ryanarz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Dylla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

City Limits Nissan responded

Thank you very much for the kind review, we appreciate it and the opportunity to earn your business! Welcome to the City Limits Nissan family, have a great weekend and please don't hesitate to contact us if you need anything! Thank you, Jason Laguna General Manager

February 17, 2025

Andrew “Buzz” was so kind, helpful, and patient with me throughout the process of getting my brakes serviced. He helped me with all my options and I had a positive experience with him. My brakes feel so mu More

by INIEKPENYONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew "Buzz" Buzzerd
Feb 17, 2025 -

City Limits Nissan responded

Thank you so much for your feedback, we appreciate you and will be sure to pass your comments along to the team! If you need anything at all, please don't hesitate to contact us. Have a great week and we hope to see you again soon! Thank you, Jason Laguna General Manager

February 16, 2025

Daniel ensured my vehicle would have services completed by the end of the day. I was impressed with the technology used in determining the status of my tires. I was relieved that I did not have to wait u More

by SYLVESTER.RODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

City Limits Nissan responded

I appreciate that you took the time to leave us a review, and will be sure to pass your comments along to the team! We hope to provide you with many more happy miles, and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

Feb 19, 2025 -

City Limits Nissan responded

Hi, thank you for taking the time to leave a review for us at City Limits Nissan. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

February 16, 2025

Good communication. Quick service. Advised on future maintenance needs. Jayden was friendly and helpful. Good job! More

by Gilbert Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

City Limits Nissan responded

Thank you for taking the time out of your day to provide us with your feedback, we appreciate it and look forward to your next visit with us. Thank you and have a great week! Jason Laguna General Manager

Feb 19, 2025 -

City Limits Nissan responded

Hi Gilbert, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

February 14, 2025

Daniel is extremely knowledgeable and professional. I loved that he sifted through my past service history in order to help us determine which recommended services I definitely needed during my visit a More

by KATHLEENPANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy "Lee"
Feb 14, 2025 -

City Limits Nissan responded

Thank you so much for taking the time to tell us about your recent Service visit, I am glad to hear the team took great care of you and appreciate the opportunity to earn your business! We look forward to your next visit and wish you many more happy miles! Thank you, Jason Laguna General Manager

February 08, 2025

Agent was helpful, time it took wasn’t great. My car was sitting there not being worked on for a Couple hours. I was there for 4 hours and was told it would be only a couple hours More

by VGONZALEZ909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name but the person who assisted me was kind and very helpful
Feb 08, 2025 -

City Limits Nissan responded

Thank you for bringing this to our attention, we appreciate your feedback and will use your comments to refine our efforts to ensure a smoother visit going forward. Thanks again and have a great weekend! Jason Laguna General Manager

1
...