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Ciocca Toyota of Williamsport

Muncy, PA

4.6
835 Reviews
Call Dealership (570) 323-4683
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203 Lycoming Mall Dr

Muncy, PA

17756

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835 Reviews of Ciocca Toyota of Williamsport

December 21, 2023

Not pleased with my service. Trying to do unnecessary services, didn’t top off any of my fluids. Up charges are extreme. Very disappointing, won’t be back More

by SMITH422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Stone
Report | Print
Dec 28, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (570) 323-4683 so we can learn more and work to make this right!

December 19, 2023

The technicians were very friendly and the service was excellent. I will be using Ciocca Toyota in the future. More

by RICHARDGSMITTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Holter, Ralphina Moccia, Brent Engleman, Harold Stone
Report | Print
Dec 28, 2023 -

Ciocca Toyota of Williamsport responded

Thank you so much for the great review, Richard! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

December 17, 2023

Great service - customer service was friendly. Car is running like new after service was complete. More

by JWLEININGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Dec 18, 2023 -

Ciocca Toyota of Williamsport responded

We're so glad to hear it! Thank you for the great review, JWLEININGER! We're always here to help if anything else comes up!

December 17, 2023

The tech that wrote me me up was fine. 90 dollars is too high for an oil change. They should have a quick change lane. Just oil. Not 120 point inspection. I left there depressed More

by BOGEY26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hess was fine , Harold Stone
Report | Print
Dec 18, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (570) 323-4683 so we can learn more and work to make this right!

December 16, 2023

On-time, no dollar surprises, nice staff. I was going to non-Toyota service until they couldn’t solve a simple sensor issue. More

by JOHNGRABUSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange
Report | Print
Dec 18, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

December 16, 2023

Although the gentleman in service area, garage, Andy Strange is great I am not convinced that you are up to what previous dealership was and prices have gone so high More

by LEEHORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange
Report | Print
Dec 18, 2023 -

Ciocca Toyota of Williamsport responded

Hi LEEHORN, thank you for the review regarding your service at Ciocca Toyota of Williamsport. We apologize if you feel our pricing is too high. We strive to remain as competitively priced as we can be while providing top-tier service.

December 14, 2023

As of this date for the work that has been done on the vehicle it has been nothing but complete satisfaction with the service and the people More

by JUDECKOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary in scheduling and strong I believe his last name is in service
Report | Print
Dec 18, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

December 11, 2023

I have always had a good experience with the service department. On time and work is done in a timely manner. More

by LEEKOELLER2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Willets
Report | Print
Dec 12, 2023 -

Ciocca Toyota of Williamsport responded

We are so glad to hear this, Lee! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

December 09, 2023

Salesman Brennan was great to work with, finance guy was great, not sold on the sales manager. More

by TOOBRI36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Holter, Braydon Cross, Brennan Hartman
Report | Print
Dec 12, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for the review of Ciocca Toyota of Williamsport. We are glad to hear you had a good experience with Brennan, however we apologize for your experience with the sales manager.

December 07, 2023

It was very quick and simple to get my appointment made, and my car in for service. The staff was very friendly and accommodating as well. More

by CACAEJE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Amey
Report | Print
Dec 12, 2023 -

Ciocca Toyota of Williamsport responded

We appreciate you taking the time to write us a review, CACAEJE! Please let us know if we can do anything else to help!

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