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Ciocca Toyota of Williamsport

Muncy, PA

4.6
835 Reviews
Call Dealership (570) 323-4683
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203 Lycoming Mall Dr

Muncy, PA

17756

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835 Reviews of Ciocca Toyota of Williamsport

January 17, 2024

Very pleased with my experience at Ciocca! They were very professional and accommodating! I was very impressed with how they were able to do a vehicle exchange with another Toyota Dealer that More

by ESMITH2305
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Holter, Ralphina Moccia, Brent Engleman, Braydon Cross, Nathan Follmer
Report | Print
Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

January 17, 2024

Nice and explained everything about the car and warranties. Would recommend to others looking for car More

by AAALLEN21
Recommend Dealer
Yes
Employees Worked With
Ralphina Moccia, Braydon Cross
Report | Print
Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

January 17, 2024

The dealership communicated in an open and honest way. They respect the input and opinion of the buyer. More

by grittle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Broome, Phil Holter, Ralphina Moccia, Timothy Willets, Braydon Cross, Harold Stone, Brennan Hartman, Nathan Follmer
Report | Print
Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

January 17, 2024

Service associate and technician were very courteous, and kept me informed.Work seemed to be done well, and in a timely manner. More

by 47RPARMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew service, Kory Eck, Phil Holter
Report | Print
Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

We are so glad to hear this, Rparmer! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

January 17, 2024

Andy Strange is the best! The service Dept was wonderful, easy to work with. Highly recommend. More

by Jbroome0626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Stone
Report | Print
Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

January 17, 2024

As in the past, Andrew Strange took good honest care of us. Very pleased with our experience More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Strange , Harold Stone
Report | Print
Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

Ron, thank you for trusting us with your vehicle's maintenance needs and making Ciocca Toyota of Williamsport your shop of choice! We appreciate your business and thank you for taking the time to share your experience with our service department!

January 17, 2024

Everything went smoothly and right on time. I was surprised to receive a follow-up call. Thanks Don Phillips 1/17/24 More

by don1444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know any names
Report | Print
Jan 18, 2024 -

Ciocca Toyota of Williamsport responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

December 22, 2023

I was told I would be paying something and when picking up the vehicle it went up 50 dollars for the payment. Then the vehicle was not fixed before buying it. More

by COURTNEYHENDERSHOT2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Lehman
Report | Print
Dec 22, 2023 -

Ciocca Toyota of Williamsport responded

Hello! yes, your payment did go up when you elected for additional coverages. The latch mechanism was an internal part that was not detectable we of course are taking care of it for you while you are in a safe, reliable new Toyota as a loaner car while your 2017 is being fixed. Truly sorry for any inconvenience, talk soon. I am the GM, John Broome, please reach out to me personally if you have any more concerns.

December 21, 2023

Eric Lehman was a helpful and efficient sales person. He did keep me updated on the status of the vehicle. I did have a few issues with finance, which were resolved by my awareness and knowledge. In p More

by VPAULINA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Lehman, Braydon Cross
Report | Print
Dec 28, 2023 -

Ciocca Toyota of Williamsport responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (570) 323-4683 so we can learn more and work to make this right!

December 21, 2023

The sales person was pleasant and not pushy towards the sale. She answered any of my questions, would recommend her to anyone. More

by grid1966.jg
Recommend Dealer
Yes
Employees Worked With
Ralphina Moccia, Braydon Cross
Report | Print
Dec 28, 2023 -

Ciocca Toyota of Williamsport responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

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