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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,909 Reviews
Call Dealership (908) 782-2025
View Awards

167 NJ-31

Flemington, NJ

08822

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3,909 Reviews of Ciocca Subaru of Flemington

June 30, 2023

Service and repair’s take much longer than necessary. Over an hour to install a headlight? Customer accommodations are very poor More

by Justinhost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Flemington responded

Hi Justinhost, we apologize for your recent service visit at Ciocca Subaru of Flemington. We pride ourselves in offering quick, quality service and understand we missed the mark here. We are actively working to increase the number of our service staff and technicians, as well as to provide an enhanced customer waiting lounge.

Jul 05, 2023 -

Justinhost responded

I appreciate your concern and hope to see improvements in the future

June 30, 2023

One of the few dealers who was willing to hold a lease for us when returning from overseas. Thanks for the excellent customer service. More

by DAHMANNTE
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex Leist, Chris Wood, Dan Keane, Andre Mutone
Report | Print
Jun 30, 2023 -

Ciocca Subaru of Flemington responded

DANMANNTE, thank you for leaving a great review and trusting Ciocca Subaru of Flemington with your business. We strive to give excellent customer service to all our everyone that walks in!

June 30, 2023

All the staff were extremely helpful and were able to assist me with leasing a new car in under 2.5 hours I was very pleased More

by jessalynhw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Leist, Candida Villarino, Andre Mutone
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Flemington responded

Thank you so much for the great review, jessalyn! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

June 30, 2023

Presented the extended warranty information in an easy to understand way. Asked if I had any questions or concerns. More

by Kathy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Wood, Jeannette Macpherson, Andre Mutone
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Flemington responded

Kathy, we love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

June 30, 2023

Great communication and courteous customer service. Clear explanation of the work that was going to be done as well as an accurate estimate of the time it would take. More

by zmiracle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Calderon
Report | Print
Jul 05, 2023 -

Ciocca Subaru of Flemington responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Please let us know if we can help you with anything more.

June 29, 2023

I have been working with Ciocca for over 20 years (started when they were called Flemington Subaru). The service is always great! They take care of my cars very well. Thank you! More

by Debbie
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky
Report | Print
Jun 30, 2023 -

Ciocca Subaru of Flemington responded

Hi Debbie, thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

June 29, 2023

Attentive, people are very nice. It’s my second time coming to this place for changing my oil and filter and tire rotation. Very helpful. More

by TRISHASM1114
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Report | Print
Jun 30, 2023 -

Ciocca Subaru of Flemington responded

We are so glad to hear this, TRISHASM1114! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

June 29, 2023

My last visit was for a routine oil change and a tire rotation. It took over three hours to complete this service, which is completely unsatisfactory. More

by ALMOHRMANN
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Don't remember who I saw.
Report | Print
Jun 30, 2023 -

Ciocca Subaru of Flemington responded

ALMOHRMANN, we apologize for your experience at our dealership. We were overbooked during your visit, on top of the wheel stud breaking which had to be replaced. We are actively working to cut down on wait time.

Jul 01, 2023 -

ALMOHRMANN responded

Thanks for your response. Since you are responsible for booking appointments, saying you were "over booked" isn't much of an excuse. I generally get very good service at Ciocca, so I'm hoping for a better experience next time.

June 29, 2023

I have been called and texted by this dealership over 2 dozen times in the past years. Each time politely telling them that they have the wrong number; this is a business, and not the person whom they are More

by GTR
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Ciocca Subaru
Report | Print
June 29, 2023

They tried to charge me $135 to install an in cabin air filter a part that costs only $38 And installs in less than 2 minutes without any tools More

by Tim
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Ashley Calderon
Report | Print
Jun 30, 2023 -

Ciocca Subaru of Flemington responded

Tim, we apologize if you feel our pricing is higher than it should be. That is our pricing for OEM parts as well as trained technicians.

Jun 30, 2023 -

Tim responded

You should reconsider your pricing if you want people to come back! $100 labor for a 2 minute job is absurd.

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