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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,909 Reviews

167 NJ-31

Flemington, NJ

08822

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3,909 Reviews of Ciocca Subaru of Flemington

July 12, 2023

Waited a long time, over 2. 5 hours for a minimal service, even with an appt. More

by DAVIDCBUTLER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Calderon
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

David, we apologize for your experience with us, especially regarding your wait time. We are currently in the process of hiring the proper help to ensure this does not happen. We appreciate your feedback, and hope to get the opportunity to make this up to you.

July 11, 2023

Never gave me a quote. Was supposed to call me with a quote and never did and was 3 hours past the appointment time to look at car. Won’t come back More

by BRIANGJETLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gail Trstensky
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

We apologize for your experience with us, Brian. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (908) 782-2025 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

July 11, 2023

Good service, smart personnel, easy in and out, very professional, service video strait to you phone... Thank You More

by NewAscent2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky, Trisha Malavasi, Allison Cerwinski, Ashley Calderon
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

Thank you for your kind words about our staff. We appreciate your feedback and are glad to hear that our team was able to provide you with a positive experience.

July 11, 2023

I was supposed to have two wheel arms replaced and only had one. So that kinda of stinks that I need to make another appointment. Hope it doesn’t fail while driving and I die in a fire ball. More

by RACHEL2291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

Rachel, we apologize for not being able to finish the entire job in one shot. As soon as the parts become available, we will make sure to get you in as soon as possible.

July 11, 2023

Great customer service and very timely repair. They fixed our ac in no time. Thanks Cioccia ! More

by FPAMJ1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

FPAMJ1991, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

July 11, 2023

From the moment I walked in I felt as though my business was extremely important. Ashley set my expectations and delivered some hard news on services that I need in a respectful and helpful way. So I booked More

by MFAVALORO
Recommend Dealer
Yes
Employees Worked With
Ashley Calderon, Ashley Calderon
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

Thank you so much for the great review, MFAVALORO! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 10, 2023

The problem of blind spot detection on passenger side has not been resolved and I am experiencing the same problems. I already sent the video showing how the issue persists. Additionally I have not receive More

by HUSKYBLU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

We apologize for your experience with us, HUSKYBLU. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (908) 782-2025 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

July 10, 2023

This is the third Subaru we have bought from Ciocca. There is a reason we will drive 45 minutes and bypass three other closer dealers to just deal with the team at Ciocca in Flemington, superior buying More

by crprevete
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Leist, Frank DeCraine, Eric Henderson, Jeannette Macpherson
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

July 09, 2023

I was told I need a throttle body cleaning on my next visit. Then they called me several times saying I needed to schedule the service right away. Didn’t like it More

by amigojohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Calderon
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

Amigojohn, we apologize for the multiple points of contact regarding your service. We will look into this issue to make sure you are only contacted one time moving forward. Thank you for bringing this to our attention

July 09, 2023

Prompt in attending to customer's needs. Staff also made conscious effort to be as efficient as possible. The environment was generally pleasant More

by OYAH1534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recognize anyone from these photos, sorry, Jeannette Macpherson
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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