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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,909 Reviews

167 NJ-31

Flemington, NJ

08822

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3,909 Reviews of Ciocca Subaru of Flemington

July 15, 2023

The sales and service team at Ciocca Subaru never fail to provide a caring and professional experience. Trade in and purchase of new Forester was completed exceptionally well. More

by JohnT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dan Keane, Eric Henderson, Ashley Calderon
Jul 17, 2023 -

Ciocca Subaru of Flemington responded

We are so glad to hear this, JohnT! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 15, 2023

Polite, professional, good communication, a bit expensive but you are getting the real trained repair professionals More

by BRYDER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky, Allison Cerwinski, Ashley Calderon
Jul 17, 2023 -

Ciocca Subaru of Flemington responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

July 15, 2023

Always helpful and accommodating explains issues well and is responsive always easy to work with More

by julbdel18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Calderon
Jul 17, 2023 -

Ciocca Subaru of Flemington responded

Thank you for taking the time to leave a review of your experience at Ciocca Subaru of Flemington. We are thrilled to hear that you found our team to be helpful and easy to work with. We appreciate your feedback and look forward to serving you again in the future.

July 14, 2023

I was very disappointed when they charged me for servicing. This was the first time I ever paid for the first service through a dealership in my 25 years of shopping for cars in America.. I drove a More

by C_TAD2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Calderon
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

C_TAD2004, we apologize for this. Can you please reach out to our management at (908) 782-2025 so we can see how we can rectify this for you?

July 14, 2023

It was much better before Ciocca got involved. They’re trying to squeeze too much bandwidth through the same facility and it’s just not logical. Service updates were slow and communication More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gail Trstensky
Jul 17, 2023 -

Ciocca Subaru of Flemington responded

Hi JS, we sincerely apologize for your experience at our dealership. We have recently lost two team members in a very short amount of time. We are currently in the hiring process to find the proper help, which will cut down on wait times and make the whole process much more efficient. Your feedback is appreciated, and will be used to better our services moving forward.

July 14, 2023

Long wait times and desk staff appeared overwhelmed and did not provide details about work completed. More

by JCCART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
There was a man at the desk not listed who came across as not wanting to be bothered, Trisha Malavasi
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

We apologize for you experience, JCCART. Please reach out to our Service Manager, Trisha at (908) 782-2025 to see how we can fix this for you!

July 14, 2023

Always a positive experience at ciocca flemington. Gail was very helpful and pleasant. Gave detailed info requiring inspection. More

by GRAMMIEMX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky, Trisha Malavasi
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

Thank you for your kind words! We appreciate your support and will continue to provide excellent service.

July 14, 2023

It was very good the workers took there time they are polite and the service is very great the workers are calm and caring More

by puebla006
Recommend Dealer
Yes
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

Thank you so much for the wonderful review, puebla006! Our whole team really appreciates it! Let us know if we can help with anything else!

July 14, 2023

Subaru Service is good. Covenient Location. Staff is good. Reponse is good. I would go back again. More

by cyvamc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky, Allison Cerwinski
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

July 14, 2023

They took my car in on rather shirt notice. Service was quick and effective! Can't ask for better than that. More

by ATB0118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Calderon
Jul 14, 2023 -

Ciocca Subaru of Flemington responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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