Ciocca Ford of Souderton

Very helpful. Got me right in To diagnosis the problem. Explained everything to me before doing work Got me right in To diagnosis the problem. Explained everything to me before doing work More

Customer service is their biggest issue. Lots of little things that added up to a poor experience. For example, the truck I purchased was from one of their other locations about 10 minutes u Lots of little things that added up to a poor experience. For example, the truck I purchased was from one of their other locations about 10 minutes up the road. They knew I was coming in that morning to test drive it, so that had it ready at my preferred and closer dealer. That said, once I made the decision and negotiated the deal to purchase it, they informed me that they had only brought one key for the truck down from the other location and that they would need me to come back to get the other key. What!?! Really?? I said no, “if I have too, I’ll drive the 10 minutes up the road to get the other key”. Honestly, I figured they’d realize how silly it was to make me come back and send someone the 10 minutes to grab it. Nope! They made me drive 10 minutes one way, out of my way, to get my own key to a truck they just sold me!!! For real! Clearly management is either unaware or just doesn’t care. This is just one example of the poor client experience shown by them. At the end of the day, they made an OK deal on the truck, but always check the financing afterwards! I’ve already shopped it and found a better deal at another location. Going to refi and shave a year off my loan for not much more than I’m paying. So far, with 150 miles in, I do love my F150! More

Paul and the team were great, picked up my car and brought it back to my house! Good Service! brought it back to my house! Good Service! More

The service videos that are sent were an excellent feature of the work process on my truck. I was kept up to date with the findings and potential costs if elected. The service crew that handled my nee feature of the work process on my truck. I was kept up to date with the findings and potential costs if elected. The service crew that handled my needs were top notch. More

Very happy with the work done to my very fun white and black mustang gt black mustang gt More

Paul did an excellent job, kept me well informed and met the timeline he provided. the timeline he provided. More

Very nice atmosphere that allowed me to relax and feel comfortable. Kamala was outstanding and personable. comfortable. Kamala was outstanding and personable. More

I arrived early for my appointment. Was taken care of and was on my in a reasonable amount of time Was taken care of and was on my in a reasonable amount of time More

The young salesman is very helpful, and the manager was very helpful and polite. Finance manager is very helpful and polite. very helpful and polite. Finance manager is very helpful and polite. More