Ciocca Ford of Red Lion

Service Deparment is TERRIBLE! Absolutely terrible. Bought a truck from here and got most service from here for the life of the truck. Went to get spark plugs and coils changed out Absolutely terrible. Bought a truck from here and got most service from here for the life of the truck. Went to get spark plugs and coils changed out and their service dept snapped a bolt to one of the coils. Needless to say they said it wasn't their fault and it was added cost to me ($1000+). Talk about Ford loyalty.. won't be buying a Ford again thanks to these "fine" people. Oh, and until their service manager could review what happened they let me ride around with zip tie that held the coil in place. The zip tie is STILL holding the coil in place and the service manager appears to not care at all. I WOULD AVOID DOING BUSINESS WITH APPLE! More

2018 Explorer Sport After researching the vehicle we wanted and prices for weeks (& sending out information out to various dealerships), we visited a dealership closer to After researching the vehicle we wanted and prices for weeks (& sending out information out to various dealerships), we visited a dealership closer to us that had the exact Explorer we wanted. We ended up leaving unsatisfied with the customer service we received and searched again after we left, for a similar Explorer. That search brought us to Caleb with Apple Ford, he assured us that if we made the drive there they would give us the best numbers possible. We decided to hope for the best and make the trip- Caleb had the car ready out front, they had already started working on a deal for us, and ended up giving us better numbers than we expected! They beat any other dealerships numbers that we spoke with, Caleb was so great to work with from the start, Jackie was quick and efficient, and they had us out in record timing (per our request). We had such a great feeling after we left and are still very happy with the experience we had at Apple Ford - we will be back! More

fraudulent car report I purchased a 2014 Ford Focus from them in April of this year. And I wasn't told that it came from a auto auction in PA. I was told that a couple trad I purchased a 2014 Ford Focus from them in April of this year. And I wasn't told that it came from a auto auction in PA. I was told that a couple traded it in for a new SUV. I also wasn't old that car had a fuel pump replacement done in 2015 either. Started having problems with loosing power going done the road in May. So the car was taken in for service while it was in for service . I was told it may have a bad wheel bearing or hub bearing. They never could find out what was with my car. So we drove it home and in October the fuel pump went up again Now the car has a problem with it that no can seem to find. The car starts loosing power or the motor isn't getting fuel to it. My car has spent most of October in another Ford Dealer for repair. This car should not have passed inspection. The car is unsafe to drive N.S.T.H.A this is the government agency who looks into recalls. Some signed off on a unsafe car to drive. More

Great place to get a new vehicle Very pleased and would shop there again. The salesman who helped me, Jamie Myers, was very knowledgeable and answered all my questions in a straight f Very pleased and would shop there again. The salesman who helped me, Jamie Myers, was very knowledgeable and answered all my questions in a straight forward, honest manner. He broke down the pros and cons of two different vehicles I was interested in, and took the time to ask me what I was able to afford for a monthly instalment. He made the financing work to fall right into my price range. More

Awesome I had a very great time buying a new vehicle at the red Lion ford dealership they really help you out to figure what is the best vehicle for you and h I had a very great time buying a new vehicle at the red Lion ford dealership they really help you out to figure what is the best vehicle for you and help you find the car you want. They have wonderful customer service. Everyone who works they is always nice to you and if you are looking for a new vehicle that you should go there to buy a vehicle More

Awesomeness I always have a great experience here. Larry is an awesome salesman. He listens to me and cares about what I think and gets me into something I want. I always have a great experience here. Larry is an awesome salesman. He listens to me and cares about what I think and gets me into something I want. Not something I don't want. I just bought an Escape from here and I absolutely love this SUV. Everyone from service, to parts, to the finance team were a pleasure to do business with. I love Ford and this will always be my home dealership no matter where I'm at. Thanks 🙏 everyone at Apple Ford Red Lion.. keep up the great work! More

Dakota Denton We had the best experience with this dealership and the representative Dakota Denton was awesome,we looked at various dealerships and cars in past an We had the best experience with this dealership and the representative Dakota Denton was awesome,we looked at various dealerships and cars in past and was never satisfied until Apple in Red Lion,kudos to all and Happy Holidays,my daughter already got her present 🎁 🎄 More

Awesome! Awesome experience buying our new Explorer! Everyone in the Sales Department was helpful, friendly. Treated us like family. Got a great deal from C Awesome experience buying our new Explorer! Everyone in the Sales Department was helpful, friendly. Treated us like family. Got a great deal from Chase. Thanks More

Buyer of used GMC Yukon I happened upon our Yukon on Facebook, sent an email of interest, had a phone call the next morning with an appointment to see it. Dave provided good, I happened upon our Yukon on Facebook, sent an email of interest, had a phone call the next morning with an appointment to see it. Dave provided good, honest customer service. Unfortunately he couldn't help us out of our old car, but made buying the Yukon seamless and simple. More

I was taken advantage of I will never deal with Apple Ford or any other Apple dealership again. I have dealt with this dealership 2 times now. The 1st time was about 3 years I will never deal with Apple Ford or any other Apple dealership again. I have dealt with this dealership 2 times now. The 1st time was about 3 years ago when I traded in my car to lease an Explorer. Everything seemed to go ok 3 years ago but when I went back this time at the end of my lease I explained to the salesman that I needed something that would be about $100 -150 cheaper a month because I have been having some hardships and could no longer afford the current car payments that I was paying. Even if I had to give up driving an SUV and drive a car instead. I was ok with that. I was also ok with a used car instead of new. When the saleman told me that all he could do is put me into another lease, and I really didn't want to do that, I asked him if I had to deal with that dealership or could I trade my leased vehicle in somewhere else, even one of the other Apple dealerships, and he told me "No, you have to trade in here where you originally leased the vehicle". That was a lie!! I have found out recently while taking my daughter car shopping that I did NOT have to trade my car in at that dealership, I could have went to any dealership. So I ended up being talked into another lease, which I did not want to do, my payments are only $6 cheaper a month for a car versus the SUV I was leasing, I was told, my gas would be cheaper so I will save money there, my insurance would go down so I will save money there.,, well I save a little in gas which is great but my car insurance went up, it did not go down. So everything has pretty much been a wash. Yes, maybe I should have just said NO and walked out of there but the saleman did a VERY good job at making me think that it was my only option. Now I have a car that I'm struggling to make the payments on. I am always late which costs me late fees and hurts my credit. Listening to a customer and helping them with what they actually need is what brings them back! Not selling them a car they really do not want! So here I am helping my daughter find a car and had I had a good experience at Apple, they would be getting my returned business but that will never happen! More