Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ciocca Ford of Red Lion
Red Lion, PA
147 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
147 Reviews of Ciocca Ford of Red Lion
August 26, 2021
Cars are listed, confirmed available over the phone and upon arriving (1.5 hour drive) suddenly they are gone or never really on lot. Interesting the car remained on their website for several days after th upon arriving (1.5 hour drive) suddenly they are gone or never really on lot. Interesting the car remained on their website for several days after the incident. More
by Janet
Employees Worked With
Larry Busino
August 17, 2021
Bought 2018 SUV, 500 miles later after having front end vibration I'm told in need of new better tires. Was diagnosed at different Ford dealer. Contacted apple Ford of red lion and was told someone would g vibration I'm told in need of new better tires. Was diagnosed at different Ford dealer. Contacted apple Ford of red lion and was told someone would get back to me but never got a return call? More
by rdruck2
Employees Worked With
Jason
June 11, 2021
What a 3 Ring Circus don’t waste your time or Money here ! Go anywhere besides here . They tell you one thing then do the other. Then they don’t what they tell you. And they don’t follow up on things ! Go anywhere besides here . They tell you one thing then do the other. Then they don’t what they tell you. And they don’t follow up on things More
by Red lion lemon
Employees Worked With
The store manger jerry
March 23, 2021
Dishonest about vehicle features and warranties. Said the suv had features it did not, and the features it did claim to have do not work, nor do they honor getting them too. the suv had features it did not, and the features it did claim to have do not work, nor do they honor getting them too. More
by craumer
Employees Worked With
Jonna
March 12, 2021
Worst experience ever! Salesman just wanted to get rid of us and made my wife feel bad, only came cuz I was preapproved and drove 2 hours, wanted an explorer and was pretty much told we couldn’t get ever cuz us and made my wife feel bad, only came cuz I was preapproved and drove 2 hours, wanted an explorer and was pretty much told we couldn’t get ever cuz of credit! Than why have preapprovals? Would never recommend to anyone ever as long as they employ people like that! My uncle owns Nissan dealership and infinity dealer and never thought they wouldn’t want a sale, like I would of put down as much as they wanted or looked at something else, but pretty much was pushed away, what a horrible experience! More
by kcm22580
Employees Worked With
Don’t know
May 24, 2020
First time I've ever took the time to write a negative review.. probably only the third review I've ever wrote. To start with I took my Crown Victoria in for a headlight module factory recall. During the review.. probably only the third review I've ever wrote. To start with I took my Crown Victoria in for a headlight module factory recall. During the replacement of the headlight module and mechanic must have damaged the vacuum lines going to my HVAC system, then failed to repair them. When I got my car back I could no longer change the direction of the airflow. (Heat or A/C would only come from the windshield defrost vent) i disregard it when I got my vehicle back because I didn't assume it was caused by damage, rather they forgot to reconnect a vacuum line and I could address it when the weather warmed up and I needed my A/C.. foolish but in hindsight they would of just denied causing the issue sooner. Besides that I recently had my front driver's side door regulator cable break. Out of stupidity it seems now, I asked them for a quote on repairs to that door and a second rear door that operated slowly.. also I asked them to assess the HVAC issue. They wanted $900 for parts and labor on the doors!! I got both the regulators myself at advanced for a total of $195! I'm certain they're getting them cheaper but say it's the same, $705 for labor?! To top it off I left the cover off the door so they could have easier access to the regulator. I paid them $135 to tell me I needed two regulators (which I already told them upon dropping my car off) and they couldn't even put the cover back on my door.. Plus they left garbage on my seats. They said we found broken, not disconnected, vacuum lines causing the issue with my HVAC system but the only way to fix that it's to replace the entire system for an additional $890! Nearly a grand to fix something they broke and left. To this day I'm not sure if this was an intentional play to have me return for repairs and scalp me or just plain incompetence. I can see why they have a 1.5 star rating on this website though I feel it should be lower. I didn't want to leave a star.. wouldn't let me submit my review without one. Same with employee reviews Chris Christmas I never met you but I give you a star for the funniest name on the list. The joker I dealt with wasn't a choice. More
by Chase
Employees Worked With
Chris Christmas
June 24, 2019
Inspections/Emissions and tire w slow leak I took my car in Friday for Inspections/Emissions, fix a recall, oil change and asked them to look at tire with slow leak. They over charged me for t I took my car in Friday for Inspections/Emissions, fix a recall, oil change and asked them to look at tire with slow leak. They over charged me for the Inspections/Emission and refused over the phone to credit it back to my credit card w/o me coming in, but would give me a credit. I did not want credit, just the money that should never have been taken. I was told there was a nail in my tire, and for $30.00 I assumed they plugged it. Monday, on my way to work (Interstate 83) my tire pressure light came back on. Totally dissatisfied and disappointed. More
by ifriend2019
Employees Worked With
Magan
February 10, 2019
Service Deparment is TERRIBLE! Absolutely terrible. Bought a truck from here and got most service from here for the life of the truck. Went to get spark plugs and coils changed out Absolutely terrible. Bought a truck from here and got most service from here for the life of the truck. Went to get spark plugs and coils changed out and their service dept snapped a bolt to one of the coils. Needless to say they said it wasn't their fault and it was added cost to me ($1000+). Talk about Ford loyalty.. won't be buying a Ford again thanks to these "fine" people. Oh, and until their service manager could review what happened they let me ride around with zip tie that held the coil in place. The zip tie is STILL holding the coil in place and the service manager appears to not care at all. I WOULD AVOID DOING BUSINESS WITH APPLE! More
by Fordsucks
Employees Worked With
Service dept manager
May 01, 2018
2018 Explorer Sport After researching the vehicle we wanted and prices for weeks (& sending out information out to various dealerships), we visited a dealership closer to After researching the vehicle we wanted and prices for weeks (& sending out information out to various dealerships), we visited a dealership closer to us that had the exact Explorer we wanted. We ended up leaving unsatisfied with the customer service we received and searched again after we left, for a similar Explorer. That search brought us to Caleb with Apple Ford, he assured us that if we made the drive there they would give us the best numbers possible. We decided to hope for the best and make the trip- Caleb had the car ready out front, they had already started working on a deal for us, and ended up giving us better numbers than we expected! They beat any other dealerships numbers that we spoke with, Caleb was so great to work with from the start, Jackie was quick and efficient, and they had us out in record timing (per our request). We had such a great feeling after we left and are still very happy with the experience we had at Apple Ford - we will be back! More
by JMB
Employees Worked With
Caleb Buhrman, Jackie Thoman
