Ciocca Chrysler Dodge Jeep Ram of Flemington

I brought my Wrangler to the dealership in mid-January as the heat had stopped working. I was told it needed a new heater core and that it would take about a week for the part to come in. I would receive a c the heat had stopped working. I was told it needed a new heater core and that it would take about a week for the part to come in. I would receive a call and an email once it was ready. Two weeks later, I had received neither so I called the dealership. I was told that it had been there for about a week. When I asked why I hadn't received a call, I wasn't provided with an answer. I scheduled my appointment, but later had to cancel as there was snow due the same day. I will say this about the service department; they make scheduling/cancelling very easy. I later called back to reschedule a Wednesday appointment and dropped the car off on Tuesday evening. I told the Service department they could have the vehicle the entire day, but I needed it back Wednesday evening as we were (again) getting a substantial amount of snow that Thursday. I was told that it wouldn't be a problem. That could not have been more wrong. I received a call on Wednesday telling me the vehicle would not be ready as there were more parts needed for the repair than originally identified. I asked why this wasn't discovered on my first visit and was told that the inspection of the issue I reported wasn't done thoroughly enough to find related issues. Given the circumstance, I asked for a loaner with capabilities similar to my Wrangler given the impending snow (which ended up being 12"). I was told the dealership did not offer loaners but that they would see what they could do. I later received a call offering me a panel van, which obviously doesn't have 4x4 capability that I needed. I declined this vehicle. On Friday I was offered a FWD vehicle, but by this time I had arranged other transportation. I was told on this call the car would be done Friday. I called Friday morning to find out what time the car would be ready and was told it wouldn't be done until Monday. I asked why, and was told the repair had not even been started yet. I then asked when I could expect the vehicle and was told Monday. I asked why I should believe that given that previous estimates were not met, and the service rep told me even he had little confidence in that estimate. He turned out to be right about not having confidence in that estimate. The car wasn't done until Tuesday. When I arrived at the dealership to pick up my vehicle, I had a lengthy wait behind an employee dropping off his vehicle for service. He and the service rep were discussing work items. I waited about 15 minutes, and I was the only other person in the waiting room. Needless to say this was a terrible example of customer service and I can't recommend service at this dealership Maybe because it was warranty work and not a paid job, less emphasis was placed on completing my job. Unless I am in an incredible pinch, I won't be utilizing this dealership in the future which is unfortunate given the convenience of the location. It's also a shame because I am planning on upgrading to a 2014 Wrangler soon, but don't feel as though I can give my business to this dealership. More

My experience was painfree, quick, easy and enjoyable. No pressure to buy a car. This my 3 Jeep I've purchased from Flemington. No need to go to another dealership for a Jeep!! pressure to buy a car. This my 3 Jeep I've purchased from Flemington. No need to go to another dealership for a Jeep!! More

My 2013 Wrangler would not start and had to be towed in. George Stydocker provided exemplary service from the time I called to the time I picked up the truck. Excellent experience! George Stydocker provided exemplary service from the time I called to the time I picked up the truck. Excellent experience! More

George Vdokakes is friendly, polite, courteous, efficient and thorough. I have purchased a fair amount a vehicles in my day and no other salesman can compare. I like the Jeep product and look forward to purc and thorough. I have purchased a fair amount a vehicles in my day and no other salesman can compare. I like the Jeep product and look forward to purchasing more vehicles from George in the future. Buying my Jeep was simple and stress free not the arduous routine I've unfortunately had to deal with in the past. I plan to recommend George and this dealership to all of my friends and family. More

Had a great experience at Flemington Jeep this past weekend. My sales associate Frank was extremely helpful and assisted me with test driving multiple vehicles. He was very knowledgeable with the ent weekend. My sales associate Frank was extremely helpful and assisted me with test driving multiple vehicles. He was very knowledgeable with the entire car buying experience and I could tell that he was a seasoned veteran who had been through this process many times in his career. I forgot a few items in the vehicle that I traded in and he was more than happy to send them to me right away. I also wanted to take the time to mention how great is was to work with Medhat Aziz. He was one of the nicest people I've met in a long time and made me feel very comfortable throughout the car buying steps. He treated me as if we were old friends. I had previously walked out of two other dealerships based on the way I was treated, but not at Flemington Jeep. I would highly recommend this dealership to anyone looking to purchase a vehicle. More

My experience at Flemington Jeep was very easy and at no time did I feel pressured that they were trying to make a sale. Lou was very easy going, extremely knowledgeable of the vehicle I was interested in time did I feel pressured that they were trying to make a sale. Lou was very easy going, extremely knowledgeable of the vehicle I was interested in and was able to provide some extremely useful and pragmatic information for my wife and i to think about. His first concern was to make sure we were aware of the different options and helped us to determine exactly what our needs were. Instead of pressuring a sale, he suggested we take a break and grab lunch...which allowed us to think about all the information he provided and ultimately make a better informed and well thought through decision. More

I worked for a chrysler dealer for 44 years doing everything plus selling it was a small store and enjoyed working with Tom very much everything plus selling it was a small store and enjoyed working with Tom very much More

I gave the rating that I did because of the following reasons. I walked in just wanting to look at a 2012 Dodge Ram pick up truck. Salesman Andrew Schneier was very helpful getting the truck out of t reasons. I walked in just wanting to look at a 2012 Dodge Ram pick up truck. Salesman Andrew Schneier was very helpful getting the truck out of the snow and getting ready for a test drive. He also new about the truck and didn't put any pressure on me to make the sale. I drove the truck home two hours later. Eric Bloom was very helpful getting the best rate for financing. I will be back the next time I need a vehicle. More

I have dealt with this dealership many times over the years, but never had such an overall excellent experience. Mamdouh Aziz made sure my truck purchasing experience went smooth, quick and without issue years, but never had such an overall excellent experience. Mamdouh Aziz made sure my truck purchasing experience went smooth, quick and without issues. He has a way of making you feel like you have known one another for years; a friend of the family. His professionalism, knowledge and concern for customer satisfaction puts him above the rest; I highly recommend Mamdouh Aziz for your car purchasing needs. More

George is always so helpful and provides great customer service. I like that I can bring my laptop and work while my car is getting serviced. Thanks again! service. I like that I can bring my laptop and work while my car is getting serviced. Thanks again! More