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Chrysler Dodge Jeep Ram of Willoughby
Willoughby, OH
250 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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250 Reviews of Chrysler Dodge Jeep Ram of Willoughby
January 21, 2020
Free cookies, coffee and other drinks. Everyone is was super friendly. And the service was pretty fast, or I was just too occupied to notice , lol. super friendly. And the service was pretty fast, or I was just too occupied to notice , lol. More
by phaedraw15
Employees Worked With
Ken Irons
January 18, 2020
Timely scheduled appointment.Timely checkin.Short Timely scheduled appointment. Timely checkin. Short shuttle to destination Work done in estimated time Short shuttle return to dealer Quick / fri Timely scheduled appointment. Timely checkin. Short shuttle to destination Work done in estimated time Short shuttle return to dealer Quick / friendly checkout Very well pleased More
by Jblagrave
Employees Worked With
Bruce Fratcher
January 09, 2020
Excellent service, clean garage and waiting area. Service manager was very professional and courteous. The service was excellent, as was the wait time. I was very impressed by the great customer servi Service manager was very professional and courteous. The service was excellent, as was the wait time. I was very impressed by the great customer service experience. More
by clynnlesko
Employees Worked With
Matt
January 02, 2020
Dominic was great to work with and helpful with questions. Love the truck and looking forward to using them in the future when I need a new one! questions. Love the truck and looking forward to using them in the future when I need a new one! More
by Teddy
Employees Worked With
Dominic Ambrose
December 14, 2019
This was my first visit to the service department under new ownership. Matt was very professional and provided me with great service! Thanks so much! new ownership. Matt was very professional and provided me with great service! Thanks so much! More
by rainee0702
Employees Worked With
Matt, Bruce Fratcher
November 14, 2019
The service center management and staff are today as always customer and service focused. They have done a tremendous job. And thank you Paul for investigating options for me. And Bruce was as considera always customer and service focused. They have done a tremendous job. And thank you Paul for investigating options for me. And Bruce was as considerate as he always is. More
by Mary
Employees Worked With
Paul and the master technician he conferred with, Bruce Fratcher
April 30, 2019
Sales over customer service! I worked with a dealer named Arlon who traded a leased vehicle for me. I chose to go with a cheaper vehicle after leaving the lot and in order to prot I worked with a dealer named Arlon who traded a leased vehicle for me. I chose to go with a cheaper vehicle after leaving the lot and in order to protect his sale he dodged all my calls and messages. The dealership left me stranded after telling me it’s to late to fix the trade. It was poor customer service and business by the company as a whole! More
by Future4473
Employees Worked With
Arlon, Ken Irons
January 21, 2019
Awesome Customer Service! The dealership was very caring and understanding of my recent car accident and knew how important it was to get me out of that rental and in my very o The dealership was very caring and understanding of my recent car accident and knew how important it was to get me out of that rental and in my very own car. They made the process very easy and effortless! A big Thank you to the team! Awesome work guys! I appreciate your assistance! More
by Tori
Employees Worked With
Keith Hall and Grayson Lewis
November 10, 2018
Poor business practices. My new Promaster sat in my driveway waiting for the negotiated upfit to be scheduled at the business where the parts were on order. During this time I My new Promaster sat in my driveway waiting for the negotiated upfit to be scheduled at the business where the parts were on order. During this time I made a couple calls for updates, and was told each time that the installation company was still waiting for a part on backorder. I was also told that they would get the upfit scheduled and help me get the truck to that company as soon as the parts were ready. I finally got a call from the dealership but instead of the good news I was expecting I was told that I would have to pay several thousand dollars for the upfit parts and service due to a mistake. Since there was no real apology or offer of restitution, I consider this a bait and switch tactic that would make avoid this dealership. I'm currently on this website looking for a dealership to take my service business to. More
by Canuseemenow00
Employees Worked With
Can't Remember Names
October 22, 2018
Got our first Jeep Came in to look at a Jeep test drove a Renegade and a Compass. Ended up buying a compass. Jack was our sales man. He was a huge help. Came in to look at a Jeep test drove a Renegade and a Compass. Ended up buying a compass. Jack was our sales man. He was a huge help. More
by Regina
Employees Worked With
Jack
