Chrysler Dodge Jeep Ram of Willoughby

This car lot is nice and clean the young man I met was very pleasant to speak with and so helpful. very pleasant to speak with and so helpful. More

I would like to leave a review because I had a very nice visit I recommend others to visit the dealership Will is a very nice young man very knowledgeable visit I recommend others to visit the dealership Will is a very nice young man very knowledgeable More

I have dealt with the Salesman Josh on two separate cars. He is very friendly, has fast service and has sold me two cars in a row with a great price that fit my needs perfectly! Go to Josh and he will take g He is very friendly, has fast service and has sold me two cars in a row with a great price that fit my needs perfectly! Go to Josh and he will take great care of you! More

I was Token Care Of at CDJR Of Willoughby By Edwin.This I was Token Care Of at CDJR Of Willoughby By Edwin. This was one of the smoothest easy going experiences ever with very fast service I've ever gotten I was Token Care Of at CDJR Of Willoughby By Edwin. This was one of the smoothest easy going experiences ever with very fast service I've ever gotten Buying a car Edwin was very professional and very helpful also outgoing he helped me pick the best Suv for me with a reasonable monthly payment. I know I'll absolutely love my Nissan Rouge Sport, Edwin Costumer service and positive attitude is OUTSTANDING Thank You EDWIN!!! Ill defiantly be a returning costumer. More

I purchased my lease a few months before maturity from I purchased my lease a few months before maturity from CDJR of Willoughby and it was the worst experience I have ever had at a car dealership. The I purchased my lease a few months before maturity from CDJR of Willoughby and it was the worst experience I have ever had at a car dealership. The salesman added a premium extended warranty of $3400 into the purchase price without asking if I would like an extended warranty. He also didn't send the payoff to the lease company and the lease company kept harassing me that I was going to be sent to collections and my car may be repoed. I still don't have my memorandum title after 2 months. I canceled my extended warranty and the finance manager asked why I got it in the first place. I told him that I never asked for it. He replied that I should look at my paperwork more carefully. Maybe your salesmen shouldn't be sneaking in warranties. Well, I thought the finance manager sent the cancellation for the extended warranty like he said he would do, but he never did. I had to call and send the cancellation to the company myself. This all started October 11th and it is December 11 and it is still not finished. More

Peggy and Michael were fantastic to work with and I was able to get the car I wanted for the payment I wanted. They really do a nice job with working with you. A very enjoyable experience. able to get the car I wanted for the payment I wanted. They really do a nice job with working with you. A very enjoyable experience. More

This was definitely one of the smoothest, most positive experiences I’ve ever had at a dealership. Upon my arrival, I was greeted by Mike, the Manager. He made me feel welcome and assessed my needs. He the experiences I’ve ever had at a dealership. Upon my arrival, I was greeted by Mike, the Manager. He made me feel welcome and assessed my needs. He then turned me over to Peggy, who was absolutely DELIGHTFUL to work with. She was very personable, friendly, and open about the vehicles in the inventory. She helped me test drive a couple of Grand Cherokees, and assisted me in selecting the best one for my money. I will definitely refer anyone that asks to Chrysler Dodge Jeep Ram of Willoughby, and I will tell them to ask for Peggy! More

I cannot speak more highly of the quality of service I received at Jeep Ram of Willoughby. The sales team of Mr. Tim Tallion and Mr. Edwin Cedeno could not have been more helpful, patient and professional received at Jeep Ram of Willoughby. The sales team of Mr. Tim Tallion and Mr. Edwin Cedeno could not have been more helpful, patient and professional. They both helped me in my decision to purchase my first Jeep Wrangler which I absolutely love! I am confident you will be very satisfied with your experience. I will definitely be a return customer! More

About a month ago, I traded in a leased truck for a Jeep Wrangler. For a number of reasons that trade seemed ideal to my situation initially but after a few weeks the vehicle just proved to be a bit small f Wrangler. For a number of reasons that trade seemed ideal to my situation initially but after a few weeks the vehicle just proved to be a bit small for my family. Now I know what your thinking, you bought the car and now you're stuck with it. It's terrifying. Being stuck in a situation where you feel like you've committed to a mistake for several years. Waiting to build equity then trade it in for something bigger....well.... on an off chance I opted to contact my dealer Edwin Cedeño of Willoughby CJDR. I told him about what was going on and let him know that there was nothing wrong with the Jeep at all but it wasn't fitting my needs. I place no blame on Edwin or the dealer as I made the purchase and I should have done more research before making that kind of move. Edwin told me he wanted to run the numbers and see what options I had. I was skeptical to say the least. He worked some things around and he and his managers were able to basically make an exchange for a larger 4 door Jeep vs. the two door.... I was in and out of the dealership within an hour having made the trade and now I'm driving a car that absolutely fits all of my needs. No additional money down and no super high consolidation payments. Edwin and these guys are no joke. They genuinely care about their customers and will go above and beyond to make them happy and comfortable. I have never been to a dealership like it before. I was treated with respect. I was never pressed to buy. I was offered hospitality and genuine kindness that you typically only find at privately owned businesses. These guys are the real deal and if you're in the market for a new car, truck or suv stop in....I promise it will be worth the trip. More

Was at service dept today. Never asked me if I wanted diagnostic just charged me. Called Don service mgr , so rude I’ll never go back. diagnostic just charged me. Called Don service mgr , so rude I’ll never go back. More